GOAT Reviews 

60,856
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 19,740 reviews, reviewers had a great experience with this company. Many people note that the delivery service is extremely fast, with packages arriving well before expected dates. Purchasers frequently praise the smooth tracking updates and excellent condition of the items they receive. Consumers are generally satisfied with the authentication process and the vast selection available. Some reviewers were not happy with occasional shipping delays or packages getting lost along the way. A few buyers also mentioned receiving items with unexpected flaws or missing parts from their packages. Others experienced issues when trying to process returns or resolve complaints with support.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise items for... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising super fast shipping... See more

Order

People report ambiguous experiences with order, noting that while ordering was easy and some consumers... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction that products arrive in great... See more

Service

Clients share satisfaction on service, frequently praising the fast shipping, great pricing, and amazing work... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Not sure why always has to pay more and coming from out of country while there’s cheaper ones available( when checking on sell prices)

Rated 3 out of 5 stars

Not sure how they authenticate shoes. But mine clearly came from a Chinese factory and smelled strongly of plastic. Also, the shoe's quality clearly shows some off spots. I do understand everything no... See more

Rated 3 out of 5 stars

Because u can’t go back and change thing and I don’t like the fact that yall didn’t want to help me get the right size shoe and then you talking about store credit I don’t want that shit I want my mon... See more

Rated 5 out of 5 stars

Super fast shipping after authentication, arrived way sooner than when I buy from ebay. Exactly as pictured, great condition and price. Shipping to PR should be $15 instead of $20 though, tbh.


Company details

  1. Shoe Store

About GOAT

Written by the company

GOAT is the global platform for the past, present and future. Since its founding in 2015, GOAT has become the leading sneaker platform, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms, while delivering products to more than 60 million members across 170 countries.

Contact info

3.9

Great

TrustScore 4 out of 5

61K reviews

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3.9

All reviews

(60,856)

19,639 reviews in the last 12 months

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Rated 1 out of 5 stars

Dreadful customer service

Dreadful customer service. Ended up costing me money to receive nothing. Emailed twice as I smelt a rat to question what was happening, was told everything was fine then I got issued a refund and order cancelled but received less money than I had originally paid. Avoid these scammed.

October 3, 2026
Unprompted review
Rated 1 out of 5 stars

Returning is HELL

I've been trying to return a pair of sneakers I received. The description did not match and I keep getting the run around. Submitted multiple emails and now days away from being charged. I don't know what kind of stall technique this is but buyers beware!!

October 9, 2026
Rated 1 out of 5 stars

I believe the experience of finding…

I believe the experience of finding what I was looking to purchase on the website went well overall ,however I believe it’s the company you use for delivery is the issue. When using the chat for updates the agents are not compassionate nor professional.

October 9, 2026

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