Gymshark Reviews 

They help me very quivkliy without amy problem. They understood my situation at the moment.

Excellent service

One of my brands favorites for gym clothes definitely!! I had ordered a pair of pants in size S. I love them so much, and I was so excited. I started trying them on, reached into the bag, and found some trash. I got angry and immediately thought, “Obviously, someone stuffed that trash into the bag—they didn’t even check it and just sent them out like that, and I paid a high price for them. That doesn’t seem fair.” I contacted them right away, and they helped immediately, Unfortunately, they no longer had any sizes available and couldn't send me another pattern, but they immediately offered me another option a gift card to make up for what happened. I'm immensely grateful, and I understand that we all make mistakes; they're a team that tries to do their best, but for some reason, they overlooked that huge detail. I understand that what matters is that they resolved the issue immediately. I felt like I had it all figured out, but honestly, I love this brand—I wear all their socks, hats, everything. I love them not just for the gym, but for my days off, for staying home all day, for going for walksfor everything. These are the only clothes I wear. Honestly,this not going to happen again ❤️

Used the chat in the app for a query. Was quick and easy! Resolved my query with no issues! Thank you to them amazing team!

Customer service was fast, helpful, and delivered to the best of their ability to solve my problem. Clothes are well manufactured. Issue is being investigated and I feel satisfied with the outcome.

I ordered from gymshark and after a week asked about it from them and they didnt have anything to say about it exept come back in 5 days and we will talk more. They also told me that they would give me updateja the second they found out. After almost another week I sent another message and they just said sorry Nothing we can do the order is lost? What the actual hell and no way to replace the items lost. Them they ordered a gift card just like I would buy there again!

They lost my parcel and put the balance on a gift card. When i tried to spend the gift card the order was cancelled saying potential fraud. This took the value from my gift card and now they refuse to communicate with me. I spoke to one person via chat who said nothing could be done and now I can’t even force a new support chat to speak to someone else because every time i email they say we can see you have a thread open so we are closing this to avoid confusion but the thread that’s open is being ignored. They are taking my money and cancelling my orders. I feel helpless and getting any actual support is impossible. Really really disappointed, this company was born in the UK but seems to have adopted the USA way of dealing with customer issues. Take your money and ignore you until you go away.

Very friendly and very helpful with my questions. Highly recommend

Great product and easy returns process

High quality and reliable customer service.

Poor-quality products, bad service, and no compensation offered

Absolutely appalling customer service – Gymshark, do better.

I have genuinely never experienced such poor customer service from a company like Gymshark.

I placed an order on 25th October, with an expected delivery date of 28th October. The order never arrived, and since then, trying to get even the most basic update has been an absolute nightmare.

I have contacted customer services multiple times, only to receive vague, unhelpful responses stating that they are unable to provide an update because they haven’t heard back from the relevant team. Despite chasing repeatedly, I have received no meaningful communication, no explanation and, eventually, my emails have simply been ignored.

What makes the situation even more unacceptable is that nine days after placing my order, the items still hadn’t even been dispatched, yet Gymshark refused to issue a refund. No reasonable explanation was provided as to why they were refusing, leaving me completely in the dark about both my order and my money.

The situation has now become so frustrating that I have had no choice but to resort to applying to my credit card provider for a chargeback just to try and recover my money. It is absolutely ridiculous that a customer should have to go to these lengths when the goods haven’t even been dispatched.

I appreciate that delays can happen. What I cannot accept is the complete lack of communication, the absence of any ownership or accountability, and the refusal to resolve a straightforward customer service issue.

For a brand of Gymshark’s size and reputation, this level of customer service is frankly embarrassing. Customers shouldn’t have to repeatedly chase for updates, be ignored when asking reasonable questions, or fight to get their money back for goods that haven’t even been dispatched.

This experience has completely changed my opinion of Gymshark. The marketing and branding might be impressive, but the customer service certainly isn’t.

A very disappointing experience. I certainly won’t be rushing to order again.

Unfortunately my item broke and I got in touch with Customer service. They reached out to me very quickly and gave me different options to solve this issue. Very pleased with the support I got! Thank you ❤️

Fab products & grear service. Thank you

I love gymshark usually but recently ordered some 2 in 1 running shorts, they looked really good on the website but the material feels cheap. The inner shorts ride up really bad and they look like more of a tennis skirt.

However, I ordered the track pants which were amazing.

Very helpful, very responsive team.

Thanks

My delivery was misplaced my
royal mail and gymshark were amazing dealing with my claim - thank you john

My return package got lost somehow. O have asked for help and the Gymshark team responded immediately. They have provided excellent service. I am really glad i have my money back! Thank you!