I’ve only Had homeowners insurance claims twice in 50 year. The process was positive for 2 reasons: 1. Brian Vincent, the independent agent in Novi, MI who first recommend CITIZENS actively guided... See more
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See what reviewers are saying
We had a rear bumper dented and fascia paint scraped by a car while we were parked. I filed the claim online and took my car to the Gerber shop I selected from the Citizen website. The quote took less... See more
Switching to Citizens was easy and saved us money. Thank you to the caring individuals at Hanover who helped non techy persons like my husband and myself. Not everyone has a home office to fax or prin... See more
The claims adjuster, Christopher Hackenberg, was great to work with. He explained everything very well and helped guide me through the process. He made a terrible situation much more tolerable and hel... See more
Company details
- Insurance Company
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
About Citizens Insurance
Written by the company
Navigating change. Driving choice.
Join nearly 250,000 Michigan customers that trust Citizens
Why Citizens Insurance?
- Partnership with select independent agents that keep your best interest in mind
- One of Michigan's largest insurance companies, protecting Michigan drivers since 1915
- 9 out of 10 customers with a home, auto or business claim* are likely to recommend us to a colleague, family member or friend (*refers to customers with a paid claim)
- 700+ Michigan based employees
Whether it's for your car, home or business, we offer exceptional insurance solutions that balance protection and price.
Together with our agents, we offer standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles and personal items. We are committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating how we: CARE.
Personal insurance
We provide the insurance you need to protect your car, home, watercraft and more. Whether you're single, married or empty nesters, we can offer you tailored coverage options for your needs with the services and convenience you expect.
- Auto
- Home
- Umbrella
- Watercraft
- Recreational vehicles
- Valuables
- Identity theft
- Prestige
- Hanover Platinum
- Safe Teen
- Motorcycle
- Home cyber
- Home business solutions
Business insurance
Your business is like no other. That's why we offer tailored, flexible insurance solutions designed to meet your business needs today and tomorrow. Our industry experts will partner with you and your agent to help you identify and minimize risk. We offer a variety of coverage for businesses across many industries including:
- Auto
- Business owner's policy
- Cyber
- General liability
- International
- Management liability
- Marine
- Professional liability
- Property
- Surety
- Umbrella
- Workers' Compensation
We also offer a variety of tools and resources, as well as the services of a network of preferred service providers, to help you mitigate the risks faced by your business.
Our claims commitment
When you have a claim, we'll provide the expertise, guidance and tools to make things as easy as possible for you and your family or business. Day in and day out, our skilled claims professionals help us deliver on this promise — getting people back on the road, back into their homes and back to business after the unexpected occurs. Depending on the specifics of your claim, we may interact through self-service digital or virtual options, onsite visits and/or through trusted vendor partners. We'll be with you every step of the way.
Hanover Mobile
Manage your Hanover or Citizens account from the palm of your hand. Just sign in with your My Hanover Policy account, or create a new account directly within the app.
With Hanover Mobile, you'll have access to:
Policy information
- View your policy number, policy period, deductible, and more
- See your full policy, so you know your coverage
- View your auto ID card (excluding MA and NY)
Roadside and accident support
- Quickly call roadside assistance and view the services provided
- View step-by-step instructions in the event of an accident
Claims
- File a claim directly from Hanover Mobile
- File glass claims and schedule service directly with Safelite
- View all of your recent claims information
Contact information
- Get in touch with your insurance agent by phone or email
- Contact our claim service team 24/7
Self-service account management
- Use your fingerprint to automatically log into your account with Touch ID
- Pay your bill
- Update your profile and contact info
- Enroll in or change your paperless settings
Whether it's for your home, your car, or your business, we offer exceptional insurance solutions that balance protection and price. Talk to one of our trusted independent agents today to find out more on how The Hanover Insurance may be the best fit for you.
Contact info
United States
- 508-855-1000
- www.hanover.com/autoreform
4.8
Excellent
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My auto insurance was mistakenly canceled by Citizens for no reason
My auto insurance was mistakenly canceled without my authorization. A week later they sent me a letter stating policy was terminated and they were going to credit my account. At that point I figured out my wife and I had been driving over 7 days without auto insurance. When I contacted Citizens to ask them what happened and the rationale behind the cancelation, they had no answers as to how or why it happened. They then decided to reinstate my insurance back to the original date and said that's all they could do. I requested Citizens to pay me back for the week I didn't have insurance and they refused. I talked to 3 different staff members and it took over an hour of talking between the 3 people to offer an apology. Im totally frustrated with Citizens and am strongly considering canceling, both my home an auto insurance policy. I also have to deal with my lease company and have to explain why I canceled my insurance. I finally got a staff member to send an email to my lease company to try and keep them from taking action against me. Im totally disgusted with Citizens customer service. All they cared about was correcting the policy in their system and didn't care about the repercussions of myself, the policy owner. I am still waiting for additional action from Citizens but dont even expect anymore contact. It's sad to see companys not showing any empathy or concern for a problem that was created by themselves.
February 4, 2026
Unprompted review
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We have had Citizen’s insurance for 10…
We have had Citizen’s insurance for 10 years for Auto, home, and watercraft. While dealing with an auto claim our adjuster Tammy Bailey was absolutely horrible, rude and terrible customer skills. At one point we had to tell her to be quiet stop talking over us and to have an adult conversation. Either Tammy hates her job or needs some customer service training. We will be switching insurance companies and not renewing our policies.
May 1, 2025
Unprompted review
Great and responsible company.
My request was handled promptly and professionally. It’s good to have a reliable company as yours. Thank You.
December 30, 2024
Helpful and quick to answer questions…
Helpful and quick to answer questions and assistance about policy.
December 12, 2024
Helpful with young adult
Our insurance agent has been extremely helpful and responsive. As our teen has transitioned to adulthood, they were great with insurance coverage on the new driver, then his renter's insurance, and now transitioning toward him paying his portion and eventually having his own coverage. They have been extremely kind with him as he's been learning the basics of coverage, and I truly appreciate their patience. On a broader level, I also deeply respect their commitment to the community and involvement in organizations devoted to making it a better place.
December 17, 2024
Unprompted review
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Alex Delecki is an awesome agent
Alex Delecki is an awesome agent! His focus on customer service and satisfaction is unmatched!
October 17, 2024
Representative was very helpful in…
Representative was very helpful in getting me what I needed in a timely manner.
December 27, 2024
Amanda she is special
It actually was the experience with my son's claim that made me come to you. I am happy that I did since the service has been excellent and my agent is fantastic.
October 10, 2024
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My call was answered quickly and…courteously.
My call was answered quickly and courteously. Angela Walthers was kind and knowledgeable.
December 20, 2024
I always get honest and accurate…
I always get honest and accurate information from my agent
August 15, 2024
CITIZENS & PROGRESSIVE AUTO/HOME
I used CITIZENS and PROGRESSIVE for over 10 years as a senior citizen and just discovered they have been grossly ripping me off for over a decade!! I don’t know how they can look in the mirror at night knowing that you can go to AARP for 75% off of what they charge. They don’t deserve 1* and didn’t even try to keep me from leaving as I am a member in good standing! Would never recommend them to any friends or family.
1* review
December 27, 2024
Unprompted review
The representative was very pleasant…
The representative was very pleasant and made some helpful suggestions
November 2, 2024
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Haven’t filed an insurance claim in…
Haven’t filed an insurance claim in years! Citizens made it easy, quick and efficient. It’s never a good thing to have an accident, but Citizens took all the worry and stress out of the situation.
December 3, 2024
Awesome reaction time and good planning…
Awesome reaction time and good planning after a catastrophe. Highly recommend the Grand Rapids Michigan team.
June 14, 2024
tom storm insurance agency
our insurance agency, tom storm agency is terrific regarding service and follow-up
July 9, 2024
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Fast response times to add on a new…
Fast response times to add on a new driver to my policy.
November 29, 2024
They were very thorough and efficient…
They were very thorough and efficient on issuing my policy.
December 2, 2024
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