Picture is fabulous! Changes requested were made. Timely completion. Only negative was delivery. Not delivered when promised. Delivered next day in rain while not home without any protective... See more
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Based on reviews, created with AI
Modern Home Portraits. Upload a photo of your home and our artists will create a unique, personalized illustrated masterpiece! Free proofs, unlimited revisions. We only ship when you are 100% satisfied.
New York, United States
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You have missed the mark on this one. I have sent it back 3 times now, and the last time the house was completely changed and omitted the garage! It appears AI is only looking at attached photos and not reading notes. It would be better if an actual person was reviewing everything thoroughly and making sure the rendering matches the comments. It’s frustrating to not be able to speak to someone.
We have not gotten out proofs and it’s been 7 days since we sent them to you

Reply from Harold Home
Great Customer Service, great resolution to changing my frame color. Looking forward to receiving the product.

Reply from Harold Home
They were very patient and helpful with changes I wanted to make; even after I initially approved it. I haven't seen the actual product yet but liked the preview I saw.

Reply from Harold Home
We’ve had several artists draw our homes now, and each time it’s been a pleasure to work w them, and super easy. It makes such a unique gift, and nice to have as a memory in your own home. Our houses aren’t just places we live, they stick with us, and theyre part of our stories. So many memories made - why not showcase it? Harold Home was easy to work with as well. We’ve loved all 4 pieces we’ve had done. Highly recommend

Reply from Harold Home
When ordering the size of the portrait was not available. I got the smallest portrait and way smaller than the portraits I had ordered before. The portrait looks like the copy of the picture and not at all like a portrait. I have referred you to many and I am really disappointed in what I received today.

Reply from Harold Home
I would give zero stars if I could. Charged me before the proof was even sent out, didn’t like the proof and they were charging an extra $10 for each person that was in the picture I sent. I did not approve the proof and asked for a refund. They did not want to give me a refund because they said their art is custom. I emailed back and forth for days and finally had to get my bank involved for an unapproved charge.

Reply from Harold Home
I paid overnight shipping and it got shipped with standard. Tracking said it’d get here on Saturday March 21st and it is still not here yet and no tracking has been updated.

Reply from Harold Home
The response times are quick and I received my product in a timely manner. The picture turned out beautifully!

Reply from Harold Home
The process was so easy. I had no edits and shipping was quick. My client is going to love this.

Reply from Harold Home
Best Closing Gift for Sellers. I order a print for my clients that have had so many memories in their home. I am not kidding when I say some have been brought to tears. This is a beautiful idea for them to have in their new home and a way for them to remember the realtor that got this unique and special gift for them. Harold Home does amazing work and I will continue to use them.

Reply from Harold Home
My proof is for the wrong house. I'm trying to get ahold of support but there's no way to reach out besides email.

Reply from Harold Home
What a great portrait! They removed things I needed removed and the portrait was sent out timely. I would use them again. My clients loved their gift.

Reply from Harold Home
It was easy to order….the portrait turned out great and delivery was fast….

Reply from Harold Home
I have been working with Harold Home for a few years, absolutely great company with such a friendly staff. I look forward to working with them everything time.

Reply from Harold Home
Better than expected! This is the third time we've ordered from Harold Home and continue to be very pleased with our picture. The picture is beautiful and better than expected. I highly recommend them, you won't be disappointed. We'll definitely be back!!!

Reply from Harold Home
I have tried to use Harold Home for years, and always hope that I will be "surprised" the next time.
Unfortunately I have to move on. With advances in technology like AI/ChaptGPT apps, its overwhelmingly clear that all Harold Home does is take the photo you sent them - add a filter on top of the picture, print it out and mail it to you in what is the absolute cheapest frame in the world. There is no "artist". No one is hand crafting this. It is a print out of your photo with a filter.
What's worse is it comes in a one-time use frame (that costs more than frames from the store)- you cant take the photo out without breaking the tabs off the back - rendering it trash. This is so you/your client doesn't see the printer bar code on the back..
My clients have all thought I was giving them a painting of their home, not a printed picture of the house with a filter on it that "blurs" it. I've actually been quit embarrassed to give these the last few times when my clients have asked "who was the painter". Just not worth it.
Spend your money on a real, local artist. Otherwise, upload your photo to ChapGPT, and say "add a water color filter to this photo" and it will give you the same.exact.result, and have it printed at CVS and add it to a frame yourself for $15 instead of $100.

Reply from Harold Home
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