Harold Home Reviews 1,601

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often describing them as unique and cherished keepsakes. Many people find the ordering process smooth and easy, appreciating the ability to upload photos and work with designers for revisions. The finished pieces are frequently highlighted as exceeding expectations and making perfect, thoughtful gifts. However, some customers experienced issues with order processing and response times. A few people reported significant delays in receiving their orders, even after paying for expedited service. There were also instances where customers found the revision process confusing or encountered difficulties viewing proofs, leading to frustration with communication and the overall timeline.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the beautiful artwork and quality,... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, praising the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are delighted with the beautiful and stunning... See more

User experience

Customers generally report positive experiences with the user experience. Many found the process easy,... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise quick... See more

Based on these reviews

Rated 4 out of 5 stars

Picture is fabulous! Changes requested were made. Timely completion. Only negative was delivery. Not delivered when promised. Delivered next day in rain while not home without any protective... See more

Company replied

Rated 5 out of 5 stars

For over 20 years in real estate, I've been looking for the perfect gift to give my clients at Closing. The watercolor paintings are the only gifts I've given that leave my client's speechless and in... See more

Company replied

Rated 5 out of 5 stars

As a real estate agent, I love gifting Harold Home paintings to my clients after closing. The process is always smooth—easy to upload photos and work with their talented designers. The finished piec... See more

Company replied

Rated 5 out of 5 stars

Pictures are great! Quick delivery of proof, and easy to request edits. Within a few short days (most of it waiting on me to respond) my pic was produced and shipped out. There is an expedited product... See more

Company replied


Company details

  1. #13 of 22 best companies in Art Handcraft

Written by the company

Modern Home Portraits. Upload a photo of your home and our artists will create a unique, personalized illustrated masterpiece! Free proofs, unlimited revisions. We only ship when you are 100% satisfied.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Rated 5 out of 5 stars

Easy ordering!

April 6, 2026
Harold Home logo

Reply from Harold Home

Hello Tim,

Thank you! We’re glad you found the ordering process easy—we appreciate your support!

Rated 3 out of 5 stars

You have missed the mark on this one

You have missed the mark on this one. I have sent it back 3 times now, and the last time the house was completely changed and omitted the garage! It appears AI is only looking at attached photos and not reading notes. It would be better if an actual person was reviewing everything thoroughly and making sure the rendering matches the comments. It’s frustrating to not be able to speak to someone.

April 3, 2026
Rated 1 out of 5 stars

We have not gotten out proofs and it’s…

We have not gotten out proofs and it’s been 7 days since we sent them to you

March 31, 2026
Harold Home logo

Reply from Harold Home

Hello Kimberly,

We sincerely apologize for the delay in your proofs. This is not the experience we aim to provide, and we appreciate your patience while we get this sorted.

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service, great resolution to changing my frame color. Looking forward to receiving the product.

March 27, 2026
Harold Home logo

Reply from Harold Home

Hello M Landry,

Thank you for your kind words! We’re so glad we could help with the frame change and make the process smooth for you. We hope you love the final product when it arrives!

Rated 5 out of 5 stars

They were very patient and helpful with…

They were very patient and helpful with changes I wanted to make; even after I initially approved it. I haven't seen the actual product yet but liked the preview I saw.

March 16, 2026
Harold Home logo

Reply from Harold Home

Hello Denise,

Thank you for your kind feedback! We’re glad to hear our team was patient and accommodating with your changes, even after approval. It means a lot that you’re happy with the preview—we hope you love the final piece just as much!

Rated 5 out of 5 stars

Amazing Gift

We’ve had several artists draw our homes now, and each time it’s been a pleasure to work w them, and super easy. It makes such a unique gift, and nice to have as a memory in your own home. Our houses aren’t just places we live, they stick with us, and theyre part of our stories. So many memories made - why not showcase it? Harold Home was easy to work with as well. We’ve loved all 4 pieces we’ve had done. Highly recommend

March 22, 2026
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Reply from Harold Home

Hello,

Thank you so much for your kind words and continued support! We’re so glad you’ve enjoyed each piece and found the process easy and enjoyable. It means a lot to be part of preserving such special memories of your homes. Truly appreciate the recommendation!

Rated 1 out of 5 stars

When ordering the size of the portrait…

When ordering the size of the portrait was not available. I got the smallest portrait and way smaller than the portraits I had ordered before. The portrait looks like the copy of the picture and not at all like a portrait. I have referred you to many and I am really disappointed in what I received today.

March 15, 2026
Harold Home logo

Reply from Harold Home

Hello Lawrence,

We’re very sorry to hear that you’re disappointed with your order. This isn’t the experience we want for our customers, especially those who have supported and referred us. We truly appreciate your feedback and will take this seriously.

Rated 1 out of 5 stars

Don’t use this company

I would give zero stars if I could. Charged me before the proof was even sent out, didn’t like the proof and they were charging an extra $10 for each person that was in the picture I sent. I did not approve the proof and asked for a refund. They did not want to give me a refund because they said their art is custom. I emailed back and forth for days and finally had to get my bank involved for an unapproved charge.

March 13, 2026
Harold Home logo

Reply from Harold Home

Hello Brooke,

We’re very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We strive to be transparent about pricing and approvals, and we regret that this situation did not meet your expectations. We appreciate your feedback and take concerns like this seriously.

Rated 2 out of 5 stars

Overnight shipping

I paid overnight shipping and it got shipped with standard. Tracking said it’d get here on Saturday March 21st and it is still not here yet and no tracking has been updated.

March 21, 2026
Harold Home logo

Reply from Harold Home

Hello Darby,

We sincerely apologize for the inconvenience and confusion caused. This is not the experience we aim to provide, and we truly appreciate your patience.

Rated 5 out of 5 stars

Beautiful Product!

The response times are quick and I received my product in a timely manner. The picture turned out beautifully!

March 3, 2026
Harold Home logo

Reply from Harold Home

Hello Michelle,

Thank you so much for your kind feedback! We're thrilled to hear that you were happy with the quick response times and timely delivery. It’s even better to know that the picture turned out beautifully and met your expectations. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

The process was so easy

The process was so easy. I had no edits and shipping was quick. My client is going to love this.

February 20, 2026
Harold Home logo

Reply from Harold Home

Hello Brandi,

Thank you for your kind review! 😊 We’re so glad to hear the process was easy and that your order arrived quickly. We hope your client absolutely loves the piece—it was a pleasure creating it for you!

Rated 5 out of 5 stars

Best Closing Gift for Sellers

Best Closing Gift for Sellers. I order a print for my clients that have had so many memories in their home. I am not kidding when I say some have been brought to tears. This is a beautiful idea for them to have in their new home and a way for them to remember the realtor that got this unique and special gift for them. Harold Home does amazing work and I will continue to use them.

February 20, 2026
Harold Home logo

Reply from Harold Home

Hello Patty,

Thank you so much for this amazing review! 😊 We’re truly honored to be part of such a meaningful moment for your clients. Knowing that the portraits bring back so many memories—and even happy tears—means the world to us. Thank you for trusting Harold Home with your closing gifts. We look forward to creating many more special pieces for you and your clients!

Rated 1 out of 5 stars

My proof is for the wrong house

My proof is for the wrong house. I'm trying to get ahold of support but there's no way to reach out besides email.

February 27, 2026
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Reply from Harold Home

Hello Jennifer,

Thank you for bringing this to our attention, and we’re really sorry about the mix-up. That’s definitely not the experience we want for our customers. Please send us an email with your order number and the correct home photo, and our team will make this right as quickly as possible. We truly appreciate your patience and the chance to fix this for you. 🙏

Rated 5 out of 5 stars

What a great portrait

What a great portrait! They removed things I needed removed and the portrait was sent out timely. I would use them again. My clients loved their gift.

February 20, 2026
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Reply from Harold Home

Hello Denise,

Thank you so much for your wonderful review! 😊 We're thrilled to hear you loved the portrait and that everything was delivered on time. It’s great to know your clients enjoyed their gift too! We’d be honored to work with you again in the future.

Rated 5 out of 5 stars
Harold Home logo

Reply from Harold Home

Hello Robert,

Thanks so much for your kind words! 😊 We're really glad you enjoyed working with our artists and that our follow-up met your expectations. We truly appreciate your support!

Rated 5 out of 5 stars

It was easy to order….the portrait…

It was easy to order….the portrait turned out great and delivery was fast….

February 10, 2026
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Reply from Harold Home

Hello PJ,

Thank you so much for your wonderful feedback! We’re thrilled to hear that ordering was easy, your portrait turned out great, and it arrived quickly. That’s exactly the experience we aim to provide! We truly appreciate your support.

Rated 5 out of 5 stars

Wouldn't work with anyone else.

I have been working with Harold Home for a few years, absolutely great company with such a friendly staff. I look forward to working with them everything time.

February 16, 2026
Harold Home logo

Reply from Harold Home

Hello OnlyLoans.com,

Reading this absolutely made our day — thank you! It’s been a pleasure working with you over the years, and we’re so grateful for the relationship we’ve built. Our team will be so happy to hear your kind words. We look forward to many more projects together!

Rated 5 out of 5 stars

Great job

Great job! My husband love our canva 🤩😍

February 9, 2026
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Reply from Harold Home

Hello Alejandra,

Thank you so much for your kind words! 😊 We’re thrilled to hear that your husband loves your Canva — that truly means the world to us. It was a pleasure creating it for you, and we appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Better than expected

Better than expected! This is the third time we've ordered from Harold Home and continue to be very pleased with our picture. The picture is beautiful and better than expected. I highly recommend them, you won't be disappointed. We'll definitely be back!!!

January 18, 2026
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Reply from Harold Home

Hello G Rodgers,

Thank you so much for your amazing review! We’re thrilled to hear this was your third order and that the artwork once again exceeded your expectations. Your continued support and recommendation truly mean the world to us — we can’t wait to create something special for you again! 💛

Rated 1 out of 5 stars

Cheap AI style filter placed ontop of photos to make it appear like painting...

I have tried to use Harold Home for years, and always hope that I will be "surprised" the next time.

Unfortunately I have to move on. With advances in technology like AI/ChaptGPT apps, its overwhelmingly clear that all Harold Home does is take the photo you sent them - add a filter on top of the picture, print it out and mail it to you in what is the absolute cheapest frame in the world. There is no "artist". No one is hand crafting this. It is a print out of your photo with a filter.

What's worse is it comes in a one-time use frame (that costs more than frames from the store)- you cant take the photo out without breaking the tabs off the back - rendering it trash. This is so you/your client doesn't see the printer bar code on the back..

My clients have all thought I was giving them a painting of their home, not a printed picture of the house with a filter on it that "blurs" it. I've actually been quit embarrassed to give these the last few times when my clients have asked "who was the painter". Just not worth it.

Spend your money on a real, local artist. Otherwise, upload your photo to ChapGPT, and say "add a water color filter to this photo" and it will give you the same.exact.result, and have it printed at CVS and add it to a frame yourself for $15 instead of $100.

January 30, 2026
Unprompted review
Harold Home logo

Reply from Harold Home

Hello Adam,

We’re truly sorry to hear about your experience and appreciate you sharing your honest feedback. We’d really like the opportunity to connect with you directly — please reach out to us via email so our team can review your concerns and see how we can help.

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