Hatfields Reviews 

Excellent local garage always friendly, helpful with quality work. Unreservedly recommended.

Went to hatfields in chester wow what a difference to that of Shrewsbury. Went
in Clare was first point of call she ensured we where dealt with by the right person .. Aaron what a star knew what he was doing . Shrewsbury could not sort my car out til sept . Yet chester have arranged some one to come and have a look at my car on Monday this week and have potential booked me in for end of September . Shrewsbury you need to learn a bit more about customer service from chester. You have now list my custom !! Thank you Aaron

I found some chairs in the closing down sale that were a good price in the sale. I was helped by Janette Evans who was keen the chairs were in good order as they were ex demo ones. Janette was very helpful in assisting me with my check of the chairs and my decision to carry home the chairs as lived within walking distance. I returned for the second chair to be greeted by a smiling Janette to ensure I safely left with the chair. A very impressive experience and hope to seevJanette in the refurbished new store.

I recently purchased a Range Rover Evoque from Land Rover Pickering and, overall, I'm delighted with the car. The buying experience was excellent from start to finish. Nothing was ever too much trouble, communication was great throughout, and everything from the initial viewing to handover was handled professionally. I genuinely couldn't fault the sales experience, and I'm so happy with my new car.

Unfortunately, my experience after handover has taken some of the shine off what should have been an exciting purchase.

As part of the deal, I part-exchanged my previous vehicle, which had outstanding finance. The settlement figure was agreed, confirmed, and sent to Land Rover before I completed all the paperwork and paid for the new car. Naturally, I expected that once I handed over the keys, everything relating to my old vehicle would be taken care of.

However, at the beginning of July, I noticed that the monthly finance payment for my previous vehicle had still been taken from my bank account, indicating that the settlement had not been paid by Land Rover. Over the following two days, I had to repeatedly contact Land Rover myself to find out what had happened and why the finance hadn't been settled. I work a demanding job and simply don't have the time to chase something that should have been dealt with as part of the agreed sale. As a result, I have also been left out of pocket through no fault of my own as that payment should never have been taken.

After several phone calls and emails, all of which I had to initiate, I eventually received confirmation that the settlement had finally been paid. However, I now have the additional inconvenience of contacting the finance company myself to recover the payment that should never have been taken in the first place. Had the finance been settled promptly as agreed, this situation would have been completely avoided. It also leaves me wondering whether the settlement would have been processed at all had I not chased it.

It's incredibly disappointing because the purchase itself was genuinely fantastic, and I can't praise the sales team enough for how they handled everything up to handover. Unfortunately, the lack of follow-through afterwards has been frustrating and has taken the shine off what should have been a completely positive experience.

The quality of the customer experience after handover should match the excellent service provided before the sale is completed, and I don't feel this was the case for me

Excellent service from Sarina Ortiz at Hatfields Hull. It took just 50 minutes to agree a deal (from seeing it online) & arrange a collection 4 days later. I did have a minor issue on the way home ( 300 miles away) but Sarina gave good advice and after a visit from JLR Assistance, all is well. It was comforting to know Sarina stayed with me during the time of uncertainty, through to resolution. Great salesperson & a credit to Hatfields

Having waited over an hour to pick up my car as staff were invisible, apart from receptionist who was trying her best to be helpful. Apparently the car gad been washed!!. Just booked it in for detailing ti remove all the grease, and dirty handprints from the inside on the cream leather interior a d also to republish all the paintwork as it looked like eggshell paint. Whatever products they use stripped any shine off the paint. Appalling. Just going to cancel the service due in two weeks. Also if you want to see how not to do a cae inspection go to the chester showroom. There you can watch the kids "inspect" your car whilst texting and watching tiktok lying on a trolley waving a mini torch above their heads like its a rave. Shocking.

We took my wife's Range Rover Evoque earlier this year for a re-call on the front air bags - While it was at Hatfields Shrewsbury (where we bought it from) they advised that the Air Conditioning system needed a service - After some debate we reluctantly agreed for them to do it - The car doesn't cover a great milage (my wife only uses it for work and 'pottering around') - We went out in the Evoque yesterday and I drove - As the temperature was very warm I pressed the A/C to turn it on and nothing happened - When we arrived at our destination I made several attempts to turn it on - but no cool air just warm air - My wife admitted she has never tried it recently - not since before it was serviced - When we arrived back home I called Hatfields Shrewsbury and spoke to a service advisor - I was told (much to my 'Horror') that we would have to pay £420 for a 2 hour diagnostic check !!!!!! - To determine if the problem was their error (which in all probability is 'highly' likely) - What we can confirm the A/C was operating perfectly prior to this 'so called service' - Considering this is the second vehicle we have purchased from Hatfields we are disgusted with this attitude and would certainly NOT consider this dealership for possible future purchases of Land Rover Vehicles - Finally I will add - and this in genuine - We were intending to go to Hadfields Shrewsbury this weekend to view a Black 2024 Range Rover Sport - But after this 'issue' we have totally changed our minds -

Tried to book a service and MOT at Hatfields Liverpool and the operative couldn't even tell me how much the charges are. I was promised a call back which never happened. I then called back again 2-days later after no reply and still couldn't get a simple answer. Escalated to the branch manager who said they would call back and 9-months later - still no reply. I even followed up on email as well with no acknowlegment. Didn't get this kinds of service at BMW or Mercedes previously and wouldn't recommend Liverpool Hatfields - Chester where so much better.

Very disappointed with both the vehicle and the after-sales service.

My Range Rover Evoque broke down just two weeks after purchase and has had ongoing issues ever since. In 1 year, I’ve spent over £9,000 on repairs, had the inbuilt camera fail, discovered significant rust underneath the vehicle, and am now facing the possibility of a replacement engine.

Two independent diagnostics identified 127 faults, yet I was told there were no faults present. I felt there was very little interest in helping once the sale had been completed.

For a premium brand, I expected far better reliability and customer care. Unfortunately, my experience has been extremely poor and I would not purchase another Jaguar Land Rover vehicle.

Title: Very Poor Experience – Ongoing Faults and No Support

I purchased an Approved Used Land Rover from Hatfields Shrewsbury in July 2025 , including an extended warranty sold as providing “peace of mind”. Unfortunately, my experience has been the complete opposite.

Since purchase, the vehicle has suffered multiple serious faults, including mechanical failures and ongoing electrical/infotainment issues. The car has broken down on several occasions and required recovery by the AA.

Most concerningly, the same electrical fault has persisted throughout ownership, despite repair attempts. The vehicle was returned to me on 22 May 2026 after being with Hatfields for over a month, with the issue “confirmed rectified” — however, it failed again within approximately 18 hours, with the same faults still present.

To date:

I have owned the vehicle for 42 weeks
It has been off the road for approximately 9.5 weeks
The issue remains unresolved
I have also since discovered the service history that on their system the day the vehicle was collected it stated collected without repair, which were carried out just days prior to me purchasing the car, which raises serious concerns about whether the issue was present at the point of sale.

Despite the ongoing problems, Hatfields have:

Offered a significantly reduced value to take the vehicle back
Failed to provide a courtesy car, even though the vehicle has repeatedly failed and is not safe to drive
Stated that a courtesy vehicle is unavailable for several weeks
On two occasions, the vehicle has completely failed and would not restart, including one incident where I was left stationary in traffic, creating a dangerous situation.

I now have no confidence in the safety or reliability of the vehicle and have formally exercised my rights under the Consumer Rights Act 2015 to reject it.

The issue has been escalated to Black Horse Finance and will be pursued further if necessary.

Very disappointed with both the vehicle quality and aftersales support.

Had a Discovery Sport since 2017. great car. Aftersales experience is abysmal. Never answer the phone without waiting for ages and then you just end up in a loop. Leave messages and calls never returned.
After finally getting through to arrange fitting of a replacement headlight bulb was told it needed a diagnostic check before completion at £420. Scandalous

I purchased a LR Discovery HSE from Hatfields in February 2026. Shortly after purchase I noticed water lines on the inside of the windscreen, I notified this to Hatfields within two weeks of purchase, they said it was condensation. After a period of wet weather it became clear the windscreen was leaking into the car, (who knows how long for the car was 18 months old). I sent it back for repairs, they booked it in for 2 days ended up taking 3 weeks. During that time I was told nothing of the delays or progress other than Hatfields were arguing with LR over who should pay, (irrelevant to me as purchaser of defective vehicle). Got it back 3 weeks later no detailed explanation of the issues found or work done other than “replaced windscreen and replaced one camera”. No telling what was wrong / extent of damage and left with a vehicle with longstanding water damage with no guarantee on likely further issues down the line. Will be looking to return the car and will not use this mob again.

Not even worthy of a 1 star review.
AVOID AT ALL COSTS. The aftercare is disgusting.
If you want miscommunication or no communication whatsoever, constantly having to chase for updates, staff taking your car home for personal use WITHOUT CONSENT! leaving your car on public car park for days UNLOCKED. Then when you question staff they deny this until you take them out to the car to have to prove this. Speaking to a manager who clearly doesn’t care about any customers then good luck with your vehicle! I hate my new car because of the aftercare I’ve been given and will never ever use them again!
They also fake reviews to make themselves look good! It’s shocking!

My range rover went in for EML fault. It had to go back 4 times and they just kept randomly changing parts at high cost. Car still not fixed and 2200pounds out of pocket and they want another 2000 to keep guessing on the parts. Each time charging for labour, fault finding and parts. Now ignoring all communications especially from the general manager. Refund requested as car not fixed but they refused.
UPDATE: Head office contacted and ask for the information regarding the complaint and then i was contacted by head of business, Liverpool Hatfields. I explained that i would like to keep all correspondence over email so it can be documented. After that no reply to numerous emails.

Initially not the greatest experience for my husband who bought a 2024 F Pace 90th edition. The salesman took the holding deposit twice, luckily the bank spotted it and put one payment into pending which released 5 days later, however he’s still waiting for a refund on the other deposit payment as it was not accounted for in the finance. Got it home and noticed a damaged rear headrest (tear in the leather only visible from the boot). He’s still waiting for a call back on that. The V5 turned up with the wrong postcode (digit missing) which meant we had to apply for it again to switch to a cherished plate (another 7 days wait). Overall not the customer service experience expected for a high end £40k car. Will
Update review after Easter if/when we hear back but at the moment we can’t recommend this dealership.

Update - well I have to say all credit to Hatfields. They did make contact after Easter and they did sort out every problem including sending a replacement headrest. Review therefore changed to 5 star to reflect what turned out to be excellent customer service. All credit to Ashley who took responsibility and was entirely true to his word. We would therefore definitely now recommend Hatfields.

Do not use this dealership (Liverpool branch)! Purchased an approved used discovery sport from them in June and by November I ended up with a £1600 bill not covered by warranty, the garage who looked at the issue said this would have been there when I purchased the car. Raised the issue with them and have been completely ignored by the service manager and head of business. The aftercare is none existent and the quality of car you are buying is horrendous. Avoid at all costs unless you want to end up with a huge bill!

I bought my car from Hatfields in September of last year (2025). From initial contact to the day of collection there were no issues at all. No pushy sales, no pushing of other products to go with the car. Had some questions after I took delivery of the car and they answered them and provided support. In December of last year someone hit my car and with it being new, parts are not as easy to get. Hatfields were helpful and although my car was repaired (if you can call it that) by my insurer's authorised repairer, Hatfields were great in checking for parts, agreeing to supply parts to the approved repairer who originally ordered them elsewhere and they never arrived.

I cannot at this stage fault the service from them. I would definitely buy another car with them again.

Shout out to Chris (sales) and Dan (Parts).

Shocking customer service. All happy when your buying a car and theyre taking the money, after that they're not interested and a waste of time if you require assistance or have any problems. Never again.

Took car in for recall had car 11 days then told me dpf blocked after 1 mile test drive car went in ok then bad customer service hardly returned calls car was fine wen went in they done steering rack recall a software update . Could not fix it . So picked car up myself wanted me to sign form saying took car with eml light on no chance or £400 to investigate problems lol .So picked car car up pulled over and battery dead 😡had to call them for a jump start Drove car then pulled over plugged my snap on diagnostic tool in .To find no fault codes ? But car in limp mode a steering wheel off centre ? So recalibrated full car hey presto steering wheel now straight an no limp mode and no log on dash so think who ever done work on car needs looking at So car home now had to pay for new battery and also key to be replaced as it had lost key software 😡 still waiting for a call from service manager 2 weeks gone past now so it took me ten mins to fix wot took them eleven day to do a steering rack absolutely terrible service !!!

I had Identified an approved used vehicle I was in interested in on Autotrader and made the initial contact with Hatfields main dealer in Shrewsbury via the enquiry form. I was almost Immediately contacted by Freya Robinson who provided more information about the vehicle and asked about my current vehicle as a part exchange. Every question I asked was answered immediately and in depth. Excellent communication by both telephone and email to provide everything that was required to purchase the vehicle. As I had to travel over 70 miles everything was set up for me to collect the vehicle on my arrival. A family member who lived close by had already visited the showroom to appraise it and check its records. Minor issue with the incontrol application for my phone but Hatfields tried all the could to rectify the problem but it ended up being an issue with “Incontrol” rather than the vehicle or Hatfields. When I saw the vehicle for the first time the care and preparation was evident, the vehicle both inside and out appeared brand new. I would recommend this dealership 100%