The staff were very helpful good value my only niggle is having to pay extra so me and the wife are together on the plane why do they charge u for this when you have paid for two seats anyway.apart fr... See more
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Fantastic as always, wouldn’t go anywhere else to book a holiday. Charlotte and the staff at the billingham branch were great and found us exactly what we wanted, did lots of searching to make sure... See more
Company replied
Gemma was very professional once again, helpful and confident in what she does. Sorted our cruise out very quickly and promised to chase up a benefit for using DDS card.
Company replied
The lady that dealt with us was very helpful and sorted our holiday out to our satisfaction we all ways go to the Billingham branch the staff are great and friendly
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Really good service again
July 30, 2026
Professional throughout involving all…
Professional throughout involving all members of staff
July 30, 2026
The staff were very helpful good value…
The staff were very helpful good value my only niggle is having to pay extra so me and the wife are together on the plane why do they charge u for this when you have paid for two seats anyway.apart from my niggle very good and helpful.
July 29, 2026
Fantastic staff very helpful
Fantastic staff very helpful, very experienced and made the holiday booking experience very easy 👍
July 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great friendly and helpful team
Great friendly and helpful team, explained all options in detail when booking a weekend break, excellent service, thank you
July 26, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you for such lovely comments! We hope you both have a fab time at Wimbledon :)
Thanks Atherlie x
Very helpful
The staff were very helpful and always welcome you in they were always happy to take the time and make sure that you found the right holiday you were looking for the staff were always glad to help you the staff are always smiling and willing to help you
July 26, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you for taking the time to leave such a lovely review. It is always a pleasure booking your flights. We hope you have a fab time :)
Thanks Abbie x
The staff in Hayes Billingham are so…
The staff in Hayes Billingham are so helpful and friendly. We book all of our holidays with them.
July 18, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you for a lovely review. It is always a pleasure booking your holidays and having a chat. We hope you both have a fantastic cruise :)
Thanks Atherlie x
Lovely staff
Lovely staff, all very helpful, listened to what was needed, worked hard and found us a suitable holiday, well led by the lovely Charlotte, great team guys,
Thank you👍🏻
Sue Holmes
July 25, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you for such lovely comments. It was a pleasure booking your holiday, we hope you all have a lovely time in Majorca :)
Thanks Annie & Charlotte x
The lady that dealt with us was very…
The lady that dealt with us was very helpful and sorted our holiday out to our satisfaction we all ways go to the Billingham branch the staff are great and friendly
July 25, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you for your wonderful feedback! It was a pleasure booking your holiday, we hope you both have a lovely time in Majorca :)
Thanks Charlotte x
Reply from Hays Travel - Billingham
Thank you very much for the 5* review. It's much appreciated! We all hope you have a wonderful holiday. Kind regards, Gemma x
Loverly friendly experience
Loverly friendly experience booking our holiday. Annie is very good at her job
July 22, 2026
Reply from Hays Travel - Billingham
Many thanks for the 5* feedback. Annie is completing her Apprenticeship with us so this is lovely to hear and I'll be sure to pass your comments onto her. Kind regards, Gemma :)
The girls in hays travel are very…
The girls in hays travel are very friendly. Paige did my booking and was very helpful.
July 22, 2026
Reply from Hays Travel - Billingham
Thank you so much for your 5* review. We really appreciate it and I'll be sure to pass your lovely feedback onto Paige. Kind regards, Gemma.
The lady who i spoke to was very…
The lady who i spoke to was very helpful and very pleasant she is a credit to the company x
July 15, 2026
Reply from Hays Travel - Billingham
Thank you so much for your lovely review, it was a pleasure to help you and I hope you have a lovely time in Bulgaria :)
Thanks Abbie x
Very helpful ,very effient
July 20, 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave us a 5 star review. I hope you have a fab time in Albufeira
Thanks, Charlotte
Gemma was very professional once again
Gemma was very professional once again, helpful and confident in what she does. Sorted our cruise out very quickly and promised to chase up a benefit for using DDS card.
July 16, 2026
Reply from Hays Travel - Billingham
Thank you so much for your 5* review. It's much appreciated! It was lovely to see you both in branch and we all hope you have a wonderful time on the Aurora. Kind regards, Gemma x
All the girls in hays billingham are…
All the girls in hays billingham are fantastic so friendly and helpful and nothing is a problem we always go there to book our holiday as we know we will be looked after
July 16, 2026
Reply from Hays Travel - Billingham
Thank you so much for your lovely feedback. It's always a pleasure to see you both in branch and what a fabulous trip you have to look forward to! Many thanks, Gemma x
Seamless booking as usual
Seamless booking as usual. Integration with P&O Cruises no problem.
July 16, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave us a 5* review. We hope you're having the best time on your cruise! Kind regards, Gemma :)
Abbie was great she looked at…
Abbie was great she looked at everything for me and some great suggestions
July 15, 2026
Reply from Hays Travel - Billingham
Thanks so much for leaving Abbie a 5* review. I'll be sure to pass your feedback on to her, I'm sure she'll be pleased. We all hope you have a lovely holiday. Kind regards, Gemma x
Five star experience again with Hays
As I've come to expect when I book with Hays over the 20+ years I have been using them. They were as always, professional, helpful, friendly and happy to answer any questions I had. Which is why I continue to book with them year after year.
July 10, 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave me a 5 star review, i hope you have an amazing time in Spain. Thanks Paige
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