I found the woman I dealt with extremely helpful and understanding that I can face many obstacles when traveling with my adult daughter who has special needs and mobility problems aswell as number of... See more
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Hays have been amazing at booking me and my family on our dream holiday. Michaela was very helpful and patient with us in the process of choosing our hotel in NYC - ensuring we got exactly what we w... See more
Company replied
From the moment we entered the store we were greeted by a very polite member of staff. We explained what we were looking for from our holiday and she delivered 100%. We were in the shop for about 2 ho... See more
Service was so good and personal to our needs. We changed our hotel after initial booking which was no problem everything was updated causing us no stress or worry. Would definitely recommend Hays Tra... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3 The Braehead Shopping Centre, G51 4BP, Braehead, United Kingdom
- 01413198933
4.9
Excellent
1K reviews
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Being listened to regarding what you need in place. I felt the woman actually tried to understand the problems, I face as does anyone traveling with someone with special needs and mobility problems.
I found the woman I dealt with extremely helpful and understanding that I can face many obstacles when traveling with my adult daughter who has special needs and mobility problems aswell as number of physical problems. She was very patient with us and we finally found a holiday we were happy with. I would highly recommend Hays Travel at Braeheadx Glasgow.
July 25, 2026
Diane
Diane, as always, went above and beyond to help us be able to book our ideal holiday. Thank you again
August 1, 2026
The staff in Braehead are all amazing…
The staff in Braehead are all amazing and so helpful. Love going in that store. Always book with them.
August 1, 2026
All of the staff we met were very…
All of the staff we met were very friendly and efficient and arranged our holidays exceptionally well including our currency
July 30, 2026
member of staff was very helpful and…
member of staff was very helpful and knowledgeable. She also had personal experience of the resort area.
July 30, 2026
The girl who served us was brilliant at…
The girl who served us was brilliant at her job
July 5, 2026
Helpful
Sarah was very patient with us and checked on alternatives. She explained everything clearly.
July 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Braehead
Thank you for your lovely review! We really appreciate you booking with us :)
Great experience
Staff were very helpful and knowledgeable also very patient
Process was understandable and made to be a pleasant and exciting time
July 27, 2026
Welcomed with a smile every time I go…
Welcomed with a smile every time I go into the shop at breahead got the holiday I wanted and for less than I expected so well chuffed staff are all lovely keep up the great work you all do a great job M.Frew
July 22, 2026
Very helpful staff in Braehead Shopping…
Very helpful staff in Braehead Shopping Centre
July 23, 2026
The patience and professionalism of…
The patience and professionalism of June the agent who dealt with my enquiry. When I was undecided but had a small idea what I wanted June made it very easy for me with loads of suggestions and prices. I have now booked as I believe June found myself and my sister our perfect holiday. Will definitely use Hay's travel again. You need more service agents like June, she was so nice and helpful.
July 23, 2026
Dream holiday booked - amazing service throughout!
Hays have been amazing at booking me and my family on our dream holiday. Michaela was very helpful and patient with us in the process of choosing our hotel in NYC - ensuring we got exactly what we were looking for on this trip.
Another great holiday booking experience with Hays at Braehead. Thank you! Highly recommend - wouldn’t go anywhere else! :)
July 22, 2026
Reply from Hays Travel - Braehead
Thank you for your lovely review! We hope to see you again in store soon :)
Extremely happy customers. From the moment we entered the store we…
From the moment we entered the store we were greeted by a very polite member of staff. We explained what we were looking for from our holiday and she delivered 100%. We were in the shop for about 2 hours and left extremely happy with the service we received. Sarah from the Braehead store was very particular and thorough with her search and was very knowledgeable about many things. Would book again with Hays Travel and would highly recommended to anyone wishing to book your holiday with.
July 22, 2026
From first sourcing our holiday to…
From first sourcing our holiday to finish and booking all steps were explained and given great advice at all time.
July 14, 2026
The girl was very helpful she got us a…
The girl was very helpful she got us a great deal I’m very happy with Hays Travel I have booked with them a lot of times and always got a good deal would recommend them 100 percent
July 21, 2026
Reply from Hays Travel - Braehead
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful in finding you a great deal. We truly appreciate your continued loyalty and recommendation.
Service was so good and personal to our…
Service was so good and personal to our needs. We changed our hotel after initial booking which was no problem everything was updated causing us no stress or worry. Would definitely recommend Hays Travel Braehead and I will use for future bookings.
July 14, 2026
Reply from Hays Travel - Braehead
Thank you for your wonderful feedback! We are so pleased to hear that we could make your booking experience stress-free and personal to your needs. We look forward to assisting you with your future travel plans.
The member of staff was so good helped…
The member of staff was so good helped with all the things I had forgot about. Very friendly and great knowledge.
Also gave me information of what was going on in the area and best part of the area to stay.
July 16, 2026
Reply from Hays Travel - Braehead
Thank you so much for your wonderful review! We are so pleased to hear that our staff member was able to assist you with everything and provide helpful information about the area. We appreciate your kind words!
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