Hays Travel - Braintree Reviews 

290
TrustScore 5 out of 5

4.9

1 New Street, CM7 1ER Braintree, GB


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Rated 5 out of 5 stars

Very helpful with all the restrictions and requests i had. Answered all my questions, very satisfied booked my holiday without stress and will use again for my next trip. All the staff friendly and... See more

Company replied

Rated 5 out of 5 stars

The lovely staff in the Braintree store, are welcoming friendly entertaining and knowledgeable, over the last few months we have spent a few hours booking 3 separate holidays and have got to know the... See more

Rated 5 out of 5 stars

We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confi... See more

Company replied

Rated 5 out of 5 stars

Lovely professional girls. Always very cheerful and helpful. Special shout out to Daisey and Jessica. Thank you to the Braintree Bunch.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 1 New Street, CM7 1ER, Braintree, United Kingdom

  • 01376777978

4.9

Excellent

TrustScore 5 out of 5

290 reviews

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4.9

All reviews

(290)

117,928 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful, got what we needed / wanted ,

Will always use hays now X

July 19, 2026
Hays Travel - Braintree logo

Reply from Hays Travel - Braintree

Hello Gina,

Thank you for this review, we really appreciate the support!

It was lovely to help you select your perfect holiday and we look forward to seeing you in-store again very soon! :)

Thank you and kindest regards,
Lillymay

Rated 5 out of 5 stars

Stress Free Experience

Very helpful with all the restrictions and requests i had. Answered all my questions, very satisfied booked my holiday without stress and will use again for my next trip.
All the staff friendly and helpful.

August 4, 2026
Hays Travel - Braintree logo

Reply from Hays Travel - Braintree

Hello Verna,

Thank you so much for this lovely review! It was a pleasure to help you pick the perfect holiday :)

We look forward to seeing you again in store!

Thank you and kindest regards,
Lillymay

Rated 5 out of 5 stars

Always very helpful

Lovely professional girls. Always very cheerful and helpful.
Special shout out to Daisey and Jessica.
Thank you to the Braintree Bunch.

August 4, 2026
Hays Travel - Braintree logo

Reply from Hays Travel - Braintree

Hello Sally!

Thank you so much for this kind review. We loved helping you find your holiday and we look forward to you popping into store again!

Kindest regards,
Daisy

Rated 5 out of 5 stars

Amazing service from all your team

Amazing service from all your team
Will different book though you guys again

Brook was amazing

July 19, 2026
Hays Travel - Braintree logo

Reply from Hays Travel - Braintree

Hello Tony,

We are so happy to hear our team provided amazing service! We truly appreciate your kind words and look forward to assisting you again.

Kind Regards,
Brooke

Rated 5 out of 5 stars

The lovely staff in the Braintree…

The lovely staff in the Braintree store, are welcoming friendly entertaining and knowledgeable, over the last few months we have spent a few hours booking 3 separate holidays and have got to know the staff a bit better, which makes the experience of booking more fun. From the Apprentices to the New store manager they all seem to enjoy their roles. Thank you all, obviously we will be back.

July 23, 2026
Rated 5 out of 5 stars

Hays Travel Braintree

Hays Travel are very helpful friendly and knowledgeable-I gave up doing much self booking on the internet its so much easier to use them and they often have more choice and direct experience of hotels etc. Daisy has been helping us recently and is very patient!

July 8, 2026
Rated 5 out of 5 stars

We had a great experience

We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confirmed due to an initial website glitch that was beyond their control. Thank you so so much Hays travel of Braintree. I'd happily recommend this company to anyone

July 11, 2026
Hays Travel - Braintree logo

Reply from Hays Travel - Braintree

Hi,

Thank you for your lovely comments. We were so happy to make sure we found you the best holiday regardless of the time!

Rated 5 out of 5 stars

Very helpful

Very helpful, nothing too much trouble

July 5, 2026
Hays Travel - Braintree logo

Reply from Hays Travel - Braintree

Thank you for your kind feedback. We really appreciate your comments. We are always happy to help and support wherever we can, so it's great to know that this has been noticed. Thank you for taking the time to share your experience.

kind regards

Rated 5 out of 5 stars

Brooke was fantastic

Brooke was fantastic. She answered all questions quickly. Her communication was exceptional. She did all the research, compared hotels, and gave me the option of two. She organised and booked everything for us.
Thank you, Brooke.
Mary

June 25, 2026
Hays Travel - Braintree logo

Reply from Hays Travel - Braintree

Mary Collins,

Thank you for your wonderful review! It was lovely to get your holiday booked for you and I am so pleased to hear that your experience was exceptional.

Kind Regards
Brooke

Rated 5 out of 5 stars

Agent took her time with us especially…

Agent took her time with us especially when we decided to changed our destination. Very informative and very happy to help us.

June 17, 2026
Hays Travel - Braintree logo

Reply from Hays Travel - Braintree

Dear Mrs Strudwick,
Thank you so much for your lovely review.
We’re delighted to hear that you had a positive experience in branch and that the team were able to support you, especially when you decided to change your destination. We always aim to be as helpful and informative as possible, so it’s great to know this came across.
We hope you have a fantastic holiday and look forward to welcoming you back again soon!
Kind regards,
Lisa

Rated 5 out of 5 stars

Exceptional Service from Lisa & Brooke

We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke.
From the moment we arrived, their knowledge and advice were fantastic. They took the time to talk through different options with us, answer all of our questions and nothing ever felt like too much trouble. We never felt rushed or pressured into making a decision, which made the whole experience really enjoyable and stress-free.
Thanks to their help, we’ve now booked our holiday and genuinely can’t wait! We were so impressed that we’ve also asked them to look into a Christmas Market river cruise for us as well.
Thank you both for making the whole process so easy and exciting, we’ll definitely be back for future trips !

June 21, 2026
Hays Travel - Braintree logo

Reply from Hays Travel - Braintree

Thank you so much for your lovely review, Helen!
We’re delighted to hear you had such a positive experience with Lisa and Brooke, and that they helped make booking your Malta holiday enjoyable and stress-free.
We’re excited for your trip and look forward to helping with your Christmas Market river cruise too!
Thank you again for your kind words—we look forward to helping you with many more trips in the future.
Kind regards,
Hays Travel Braintree ✈️

Rated 5 out of 5 stars

Daisy was extremely helpful and very…

Daisy was extremely helpful and very knowledgeable. We feel very at ease when booking a holiday with her.

June 12, 2026
Hays Travel - Braintree logo

Reply from Hays Travel - Braintree

Hi Mary,

Thank you so much for this lovely review, it is always my pleasure helping you out!

Daisy x

Rated 5 out of 5 stars

A Wonder and delightful bunch of staff

A Wonder and delightful bunch of staff, i popped into to query about a holiday. They gave as much information as possible and the ones they couldn't answer they got back to me efficiently.
Their professional and friendly approach gave me the confidence to book my holiday with them as i felt i would be in good hands with this lovely local team. Thank you

May 29, 2026

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