The agent with whom we arranged our short holidays at home and abroad, Kate, was very efficient in carrying out our requests and answering any queries we had on the travelling details. We now look for... See more
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We were there quite a long time whilst Louise spent time finding us the perfect package for our first ever cruise. Her first hand knowledge and advice was invaluable . Throughout the time, we shared l... See more
Company replied
I chose to use a travel agent as apposed to doing it myself on my phone online . The whole process was well worth the effort , bring able to ask questions , skip between sites and see everything so m... See more
Company replied
An experienced member of staff ( Manager) who gave me lots of useful and important information regarding booking a cruise for the first time. It would have been v difficult and careless to book it WIT... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Woodford Road, SK7 1JP, Bramhall, United Kingdom
- 01614645572
4.9
Excellent
607 reviews
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Thankyou Kate for smoothing our path to a much anticipated holiday.
The agent with whom we arranged our short holidays at home and abroad, Kate, was very efficient in carrying out our requests and answering any queries we had on the travelling details. We now look forward with every confidence to trouble free holidays. Regards, Judy and John Boyd
August 6, 2026
Helpful pleasant not being rushed
Helpful pleasant not being rushed
Process easy to navigate and all info double checked
August 8, 2026
Flight tickets
The person booking the tickets very helpful.
(loaded all the info onto my phone as I would have struggled to do)
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A brilliant experience
We were there quite a long time whilst Louise spent time finding us the perfect package for our first ever cruise. Her first hand knowledge and advice was invaluable . Throughout the time, we shared laughs with all the staff which made the whole experience less stressful and her patience and determination to find us the best holiday was greatly appreciated. We wouldn't go anywhere else to book our holidays.
August 4, 2026
Reply from Hays Travel - Bramhall
Julie Kemp,
Thank you so much for your wonderful feedback! We are so pleased to hear that our colleague went above and beyond to ensure you had a stress-free holiday. We're delighted you appreciated the patience and determination to find the best holiday.
Kind Regards
Hays Travel Bramhall
Great Support
As always, Louise and Kate provided great support in helping us to book this reservation,
August 4, 2026
Reply from Hays Travel - Bramhall
Hi Rob, thanks for your review- we are always happy to help :)
Friendly understanding staff
Friendly understanding staff
Very helpful with lots of advice
Staff gave me lots of suggestions and did not rush me.
July 24, 2026
Reply from Hays Travel - Bramhall
Patricia Parker,
Thank you for your wonderful feedback! We are so pleased to hear that our staff was friendly, understanding, and provided you with helpful advice and suggestions without rushing you.
Kind Regards
Hays Travel Bramhall
Trust the experts
An experienced member of staff ( Manager) who gave me lots of useful and important information regarding booking a cruise for the first time. It would have been v difficult and careless to book it WITHOUT yourselves so thank you to Hays for that.
July 29, 2026
Reply from Hays Travel - Bramhall
Mrs Peters,
Thank you for your wonderful review! We are so pleased to hear that our experienced staff provided you with such useful and important information for your first cruise booking. We're delighted we could make the process easy and stress-free for you.
Kind Regards
Hays Travel Bramhall
Unfulfilled promises
We eventually booked the holiday we wanted, but only after doing the legwork ourselves ( the staff member had promised she would look after things for us but didin't ! )
July 21, 2026
Reply from Hays Travel - Bramhall
Good Morning Jan,
Thank you for your feedback. We're glad you were eventually able to book your desired holiday and we apologise for any inconvenience caused by the lack of follow-up. We appreciate you bringing this to our attention.
Kind Regards
Hays Travel Bramhall
Reply from Hays Travel - Bramhall
Patricia Stubbs,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be helpful and pleasant. We truly appreciate your kind words.
Kind Regards
Hays Travel Bramhall
Reply from Hays Travel - Bramhall
Jeanette,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team provided you with exactly what you were looking for.
Kind Regards
Hays Travel Bramhall
We dealt with two lovely ladies during…
We dealt with two lovely ladies during our booking experience all staff very friendly
They listened to what we wanted and got us the best deal they could
It was very busy when we were in and a bit noisey
With phones on hold and lots of customers
But! It is good to see people using high street travel agents and not online
July 26, 2026
Reply from Hays Travel - Bramhall
Julia,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and found you a great deal. We appreciate you choosing to book with us.
Kind Regards
Hays Travel Bramhall
Kate was amazing
Kate was amazing! Very efficient and professional. Happy to book my holidays with her in the future.
July 24, 2026
Reply from Hays Travel - Bramhall
Hi Louise,
Thank you for your fantastic feedback! We are so pleased to hear that your experience was efficient and professional. We look forward to helping you book your future holidays.
Kind Regards
Hays Travel Bramhall
As always fantastic.
July 18, 2026
Reply from Hays Travel - Bramhall
Hi Gillian, thank you so much for your lovely review. Kind regards, Shannon
A perfect holiday
Excellent
Katie, Bramhall branch, was wonderful and booked us the perfect holiday.
July 14, 2026
Reply from Hays Travel - Bramhall
Sally,
Thank you for your wonderful review! We are so pleased to hear that our team member was wonderful and booked you the perfect holiday.
Kind Regards
Hays Travel Bramhall
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff who made the whole experience stress free. Kate dealt with us and she gave a great deal of time and effort to ensure all parts of the booking process were covered
July 7, 2026
Reply from Hays Travel - Bramhall
Richard,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was so helpful and made your experience stress-free. We appreciate your kind words.
Kind Regards
Hays Travel Bramhall
Booked our holiday with no stress
Booked our holiday with no stress, found exactly what we wanted, the staff were very helpful . Highly recommended. Booking process was vey easy. Service was excellent.
July 12, 2026
Reply from Hays Travel - Bramhall
Chris Schofield,
Thank you for your wonderful feedback! We are so pleased to hear that you found exactly what you wanted and that our staff were very helpful. We appreciate your kind words about the easy booking process.
Kind Regards
Hays Travel Bramhall
Louise is an exceptional travel agent…
Louise is an exceptional travel agent who completely removes the stress from planning a holiday. She combines deep destination knowledge with a warm, professional approach that makes the entire booking experience smooth and hassle-free. From handling complex group requirements to finding options that fit perfectly within budget, Louise treats every itinerary with meticulous care and attention to detail.
July 7, 2026
Reply from Hays Travel - Bramhall
Lee Jones,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member made your holiday planning stress-free and handled your itinerary with such care. We truly appreciate your kind words.
Kind Regards
Hays Travel Bramhall
The agent Tiziana ( Bramhall branch )…
The agent Tiziana ( Bramhall branch ) was so helpful and friendly. Lots of suggestions and so efficient .
July 3, 2026
Reply from Hays Travel - Bramhall
Thank you so much for your lovely comments!
Excellent and attentive.
June 24, 2026
Reply from Hays Travel - Bramhall
We are so happy that we were able to help you plan this trip, I am sure it will be Amazing and we hope you have the best time - Louise
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