Aleah went above & beyond to show us all opportunities available, nothing was too much trouble, she even worked 1 hour after her going home time to make sure everything was booked for us Cannot fault... See more
Company replied
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See what reviewers are saying
Once again used Hays for my cruise booking. First class service with very helpful and knowledgeable staff. Will be going in next week to book another cruise for next year.
The service in Haye, BROUGHTON is always exceptional. I’ve known Charlotte who served me yesterday for quite a few years, she’s lovely, friendly, helpful and does a great job. It took a while to find... See more
Company replied
Absolutely brilliant! Aleah was so professional but very personal with everything, we had such a laugh through the whole phone call, she is a credit to the company. Booking was quick & simple & the... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2K reviews
Asks customers to review
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Natalie
Natalie listened to us from the beginning and offered fully relevant options. Covering all aspects of a quality holiday. Extremely professional.
August 6, 2026
First class
Once again used Hays for my cruise booking. First class service with very helpful and knowledgeable staff. Will be going in next week to book another cruise for next year.
July 17, 2026
Staff were fantastic
Staff were fantastic. From my enquiry to booking the holiday they were brilliant.
August 5, 2026
well recommnded
was dealt with straight away in a helpful manner and with a good outcome
August 4, 2026
Excellent assistance as always
Excellent assistance as always, Dyane was knowledgeable and found exactly what we were looking for ;-)
August 3, 2026
So far so good
So far so good, very patient to give us what we required, do to mobility issues.
July 27, 2026
Natalie was very professional and…
Natalie was very professional and listened to our requirements.
August 2, 2026
A very good experience very helpful and…
A very good experience very helpful and managed to find a good deal
July 25, 2026
Emma was fantastic and found some…
Emma was fantastic and found some wonderful holidays for me to choose from.
July 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Broughton
Leebyers,
Thank you for your wonderful feedback! I am so pleased to hear that I was both friendly and informative during your visit. I truly appreciate your kind words.
Kind Regards,
Amanda :)
Staff are amazing very helpful i book…
Staff are amazing very helpful i book all my holidays with them.
July 30, 2026
Reply from Hays Travel - Broughton
Mr Mark Rigby,
Thank you for your wonderful feedback! We are so pleased to hear that our team has been amazing and helpful, and we truly appreciate your continued loyalty in booking your holidays with us.
Kind Regards
Iioni :)
Very friendly knowledgeable staff .Nice…
Very friendly knowledgeable staff .Nice atmosphere in shop
July 30, 2026
Reply from Hays Travel - Broughton
This is so great to hear - thanks so much for leaving your feedback and thanks for booking with us in Broughton we really do value your customer, Hope to see you soon, Emma :)
Reply from Hays Travel - Broughton
Lynne Benson,
Thank you for your wonderful feedback! I am so pleased to hear that you received excellent service from me, thanks so much for booking with us again,
Kind Regards
Ceri :)
Reply from Hays Travel - Broughton
Delia,
Thank you for your wonderful feedback! We are so pleased to hear that we could assist you in booking your holiday. We hope you have a fantastic trip!
Kind Regards
Aleah :)
Reply from Hays Travel - Broughton
Mr Ryan Southan,
Thank you for your wonderful 5-star review! I truly appreciate your kind words.
Kind Regards
Aleah
Aleah went above & beyond to show us…
Aleah went above & beyond to show us all opportunities available, nothing was too much trouble, she even worked 1 hour after her going home time to make sure everything was booked for us
Cannot fault the service we have received from Hayes over the years, the stand out is the service from Aleah in the last few days
July 29, 2026
Reply from Hays Travel - Broughton
Website User,
Thank you for your wonderful feedback! It was my pleasure booking your holiday and we really appreciate you coming back to Broughton to book with us again,
Kind Regards
Aleah :)
Natalie- very knowledgeable and helpful
July 27, 2026
Reply from Hays Travel - Broughton
Alan ,
Thank you for your wonderful feedback! I am so glad to hear that you found me to be knowledgeable and helpful. I appreciate your kind words.
Kind Regards
Natalie
Great service Great service felt listened to and…
Great service felt listened to and understood what we were looking for. Charlotte was so lovely 🥰 would recommend Broughton store xx
July 6, 2026
Reply from Hays Travel - Broughton
Helen Lancaster,
Thank you for your wonderful review! I am so pleased to hear that I provided you with excellent service and understood what you were looking for. If you need anything else just give me a shout!
Kind Regards
Charlotte:)
Ceri was a great person to deal with
Ceri was a great person to deal with. Very helpful and accommodating. Sorted out what we wanted and did it with a smile!
July 27, 2026
Reply from Hays Travel - Broughton
Mr Withers,
Thanks so much for your lovely review! Glad I was able to assist you in booking your amazing trip!
Kind Regards
Ceri :)
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