The staff were incredibly helpful and knowledgeable. Why would anyone want to struggle to book travel and a holiday themselves. This was stress free and we are looking forward to our holiday in the kn... See more
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Had a great experience in Hayes when looking for information on a multi stop USA advertised trip. Bailey sorted the trip for us and answered all our questions. He checked on alternative hotels and a... See more
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As per normal the service and friendliest atmosphere at the Hays Caerphilly shop is always apparent , the readiness and professional why they go about their job is great to see . Bailey is so good at... See more
Company replied
We went into the shop and we were greeted by Bailey who made us feel welcome and we asked about late Dec breaks and he found us a holiday with all that we wanted so that's why you have the 5 star's t... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
611 reviews
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The staff were incredibly helpful and…
The staff were incredibly helpful and knowledgeable. Why would anyone want to struggle to book travel and a holiday themselves. This was stress free and we are looking forward to our holiday in the knowledge someone has got our back if there are any problems. Thank you.
July 16, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful review and for choosing Hays Travel Caerphilly.
We're delighted to hear that you found our team helpful and knowledgeable, and that we were able to make the booking process stress-free for you. Our aim is to take the hassle out of planning your holiday, so it's great to know you feel confident knowing we're here to support you every step of the way.
We really appreciate your kind words and can't wait to hear all about your holiday when you return. Have an amazing trip, and thank you again for your support!
Best wishes,
The Hays Travel Caerphilly Team
Friendly staff
Friendly staff very knowledgeable and helpful patient we have booked three previous holidays with hays fully satisfied
July 22, 2026
Reply from Hays Travel - Caerphilly
Paul Knight,
Thank you so much for your wonderful feedback! We are delighted to hear that our team has been so helpful and knowledgeable. We truly appreciate your continued loyalty and look forward to assisting you with many more holidays.
Kind Regards
Hays Travel Caerphilly
It was a good experience and richelle…
It was a good experience and richelle and her colleague were very helpful.
July 21, 2026
Reply from Hays Travel - Caerphilly
Thank you for your wonderful feedback! We are so pleased to hear that you had a good experience and found our colleagues to be very helpful.
Kind Regards
Hays Travel Caerphilly
As per normal the service and…
As per normal the service and friendliest atmosphere at the Hays Caerphilly shop is always apparent , the readiness and professional why they go about their job is great to see .
Bailey is so good at his job makes us feel that when we leave we have everything we want in a holiday and more . We never go anywhere else 5☆
July 19, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
Your kind words truly mean a lot to us. We're delighted to hear that you always enjoy the friendly atmosphere and service at our Caerphilly branch.
It was an absolute pleasure helping you plan your holiday, and I'm so pleased you left feeling confident that everything was taken care of. Knowing you continue to choose Hays Travel Caerphilly and wouldn't go anywhere else is the biggest compliment we could receive.
Thank you again for your continued support. We can't wait to welcome you back and help plan your next adventure! ✈️🌍💙
Bailey & the Hays Travel Caerphilly Team
Had a great experience in Hayes when…
Had a great experience in Hayes when looking for information on a multi stop USA advertised trip. Bailey sorted the trip for us and answered all our questions. He checked on alternative hotels and additional days so to have the holiday we wanted. He is a credit to your company and nothing was too much trouble for him. X
July 11, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
It was an absolute pleasure helping you plan your multi-centre USA adventure. I'm so pleased I could answer all your questions, explore different hotel options, and tailor the trip with additional nights to create the holiday you were looking for.
Your kind words really do mean a lot, and I'm incredibly grateful that you took the time to share your experience. Thank you for your lovely comments they're truly appreciated.
I hope you have the most amazing trip, and I look forward to helping you plan your next adventure when you return! 🇺🇸✈️🌎
Bailey & the Hays Travel Caerphilly Team 💙
Holiday with hays
We went in knowing we wanted a holiday just didn't know where and after a brief chat with our booker ( Ffion ) she had a few options for us, she was very knowledgeable about all the places we were looking at and guided us to our holiday.
Needless to say we booked our holiday on the spot and the whole experience was amazing we were very happy.
July 11, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you had such a great experience with Ffion. Choosing a holiday can be difficult when there are so many amazing destinations, so it's wonderful to know she was able to listen to what you were looking for, provide knowledgeable advice, and help you find the perfect getaway.
We're thrilled you felt confident enough to book your holiday there and then, and that the whole experience exceeded your expectations.
Thank you once again for choosing Hays Travel Caerphilly. We hope you have an incredible holiday, and we look forward to welcoming you back when it's time to plan your next adventure! ✈️🌍💙
We went to see Bailey in the Caerphilly…
We went to see Bailey in the Caerphilly branch. He was amazing. We are now off to Vietnam and Cambodia in Feb next year.xx
July 9, 2026
Reply from Hays Travel - Caerphilly
We're so happy to hear about your wonderful experience with our team member! We wish you an incredible adventure in Vietnam and Cambodia next February.
Kind Regards
Hays Travel Caerphilly
We went into the shop and we were…
We went into the shop and we were greeted by Bailey who made us feel welcome and we asked about late Dec breaks and he found us a holiday with all that we wanted so that's why you have the 5 star's thank you hays travel
July 2, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful review! We are delighted to hear that our team member made you feel so welcome and helped you find the perfect holiday. We truly appreciate your kind words.
Kind Regards
Hays Travel Caerphilly
What a pleasant experience
Rochelle was a gem,nothing was too much trouble. So friendly and helpful. I can safely say we have found our regular booking holiday shop.
July 5, 2026
Reply from Hays Travel - Caerphilly
Thank you for your wonderful review! We are so pleased to hear that our team provided such friendly and helpful service. We look forward to assisting you with all your future holiday bookings.
Kind Regards
Hays Travel Caerphilly
Very good experience,friendly staff…
Very good experience,friendly staff vert helpful.
Will be booking again woth them 100%.
July 5, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your fantastic review! We are so pleased to hear that you had a very good experience with our friendly and helpful staff. We look forward to assisting you with your next booking!
Kind Regards
Hays Travel Caerphilly
Richelle listens
Richelle has the personal touch to go that one step extra. A pleasure to chat and organise a precise holiday.
June 27, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such a personal and precise holiday planning experience.
Kind Regards
Hays Travel Caerphilly
Reply from Hays Travel - Caerphilly
We're so pleased to hear that we were able to understand your needs and assist you effectively. Thank you for your positive feedback.
Kind Regards
Hays Travel Caerphilly
Reply from Hays Travel - Caerphilly
Thank you for your kind review. We really appreciate your kind words!
Kind Regards
Hays Travel Caerphilly
Unbelievably helpful .
Unbelievably helpful .. Bailey at the Caerphilly branch was warned by myself before I sat down how difficult I am to please .. he did not disappoint in any way he found our perfect holiday for 3 adults and 5 children
June 26, 2026
Reply from Hays Travel - Caerphilly
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to find the perfect holiday for your family. We hope you all have a fantastic time!
Kind Regards
Hays Travel Caerphilly
Hyfryd
Pleasant, knowledgeable and patient especially when we were deciding what holiday to take
June 22, 2026
Reply from Hays Travel - Caerphilly
We're so pleased you found our team helpful while choosing your holiday. Thank you for your feedback.
Kind Regards
Hays Travel
Ffion was great she explained…
Ffion was great she explained everything done booking and made sure we had good time.
June 20, 2026
Reply from Hays Travel - Caerphilly
Thank you for your wonderful feedback! We really appreciate your kind words.
Kind Regards
Hays Travel Caerphilly
All members of the team are helpful…
All members of the team are helpful friendly and knowledgeable
June 16, 2026
Reply from Hays Travel - Caerphilly
Thank you for your kind words! Glad we could help :)
Kind Regards
Hays Travel
Reply from Hays Travel - Caerphilly
We are delighted you had an excellent experience. Thank you for your kind words.
Kind Regards
Hays Travel
The staff were really good and everyone…
The staff were really good and everyone I spoke did their very best to help me find my holiday. The only problem was the coach companies who were not the best at getting back to Hays for an update
June 9, 2026
Reply from Hays Travel - Caerphilly
We're happy to hear our team provided excellent service in helping you find your holiday. We appreciate your feedback regarding the coach companies and will address this internally.
Kind Regards
Hays Travel
Cruise
Hays gave us a answer to every problem very happy experience all the staff were helpful and plesant Richelle who took our booking she tried everything she could with any problem thank you
June 13, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your kind words! Excited to get you on your first cruise :)
Kind Regards
Richelle
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