fabulous service from Teresa booking our skiing holiday. She even saved us £1000 by suggesting we fly from a different airport. Brilliant service as ever from Hays Eltham.
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See what reviewers are saying
Mel was very helpful and talked us though the looking for a lovely holiday helped with looking at the right place for me and my family explained everything and was very helpful
As always the staff at Hays Travel in Eltham are so professional knowledgeable helpful & friendly & we wouldn’t book our holidays anywhere else. We have just booked a cruise to depart next year 20... See more
Company replied
Fantastic staff at the Eltham branch, very helpful and knowledgeable. The booking of our cruise was very easy and we felt comfortable that everything we requested was dealt with eg adjoining cabins, c... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8-9 St Mary's Place, SE9 5DL, Eltham, United Kingdom
- 02039180747
4.9
Excellent
609 reviews
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Mel was very helpful and talked us…
Mel was very helpful and talked us though the looking for a lovely holiday helped with looking at the right place for me and my family explained everything and was very helpful
August 8, 2026
Getting the right holiday
The staff at Hays Eltham always get it right. Customer service is the best
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very friendly atmosphere
Very friendly atmosphere, listened to what we were looking for, had excellent knowledge which was helpful.
Overall we are very pleased with her service and now looking excited to are family holiday in October.
August 4, 2026
Reply from Hays Travel - Eltham
Ben Thank you for your wonderful feedback!
We are so pleased to hear that you had such a positive experience and that our team was able to help you find the perfect family holiday. We hope you have an amazing time in October!
Theresa
Assistant Manager
Rob&Jane
The lady who booked our cruise her name was terri was so helpful and polite and sorted everything out for us. She is a great asset to hays travel and will deffo book again with Hayes travel.once again thank you Terri.🛳️
July 29, 2026
Reply from Hays Travel - Eltham
Jane Knight,Thank you for your wonderful feedback! so pleased to hear that your experience was so positive and that everything was sorted out for you. We appreciate your kind words and look forward to helping you book again.
Theresa
Assistant Manager
Best of the best and the best…
Best of the best and the best experience and helpful team
August 5, 2026
Reply from Hays Travel - Eltham
Jake,Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our team.
Theresa
Assistant Manager
The travel advisor was patient and…
The travel advisor was patient and helpful with us while making our booking , and told us of her experiences in visiting our chosen location
July 23, 2026
Reply from Hays Travel - Eltham
Sandra, Thank you for your wonderful 5-star review!
So pleased to hear that our advisor was patient and helpful during your booking process, and that their personal experiences enhanced your planning.
Theresa
Assistant Manager
fabulous service from Teresa booking…
fabulous service from Teresa booking our skiing holiday. She even saved us £1000 by suggesting we fly from a different airport. Brilliant service as ever from Hays Eltham.
July 31, 2026
Reply from Hays Travel - Eltham
Mr Paul Caheny,
Thank you for your wonderful feedback! We are so pleased to hear that your holiday booking was handled so well, and that we were able to save you money. We appreciate your kind words about our excellent service.
Kind Regards
Melanie Williams
Excellent service
Very attentive lady called Katie served us in Eltham. Very friendly and professional.
July 29, 2026
Reply from Hays Travel - Eltham
Michelle,Thank you so much for your wonderful feedback! We are delighted to hear that our team member provided such friendly and professional service. We truly appreciate your kind words.
Theresa
Assistant Manager
Frequent traveller
I have repeatedly book most of my holidays through Theresa at the Eltham branch of hayes travel because the service is always consistent and after booking they always care for you throughout your trip and offer so any add one I have recommend a friend although Theresa was not in Melanie also provided the same service
July 25, 2026
Reply from Hays Travel - Eltham
Ann,Thank you so much for your wonderful review! We are delighted to hear that you consistently receive excellent service and appreciate your kind recommendation. We look forward to assisting you with your future travel plans.
Theresa
Assistant Manager
Very excellent service for a quick last…
Very excellent service for a quick last minute flight
July 14, 2026
Reply from Hays Travel - Eltham
Thank you Michael so much for your wonderful review! We are so pleased we could assist you with your last-minute travel plans.
Theresa
Assistant Manager
Excellent customer service
Excellent service for my tailor made holiday all questions answered and sorted was a pleasure dealing with them
July 19, 2026
Reply from Hays Travel - Eltham
Thank you John so much for your wonderful feedback!
We are delighted to hear that you received excellent service for your tailor-made holiday and that all your questions were answered. It was truly a pleasure assisting you.
Theresa
Assistant Manager
The lady that dealt with our booking…
The lady that dealt with our booking (Mel) was really nice and very thorough and knowledgeable
July 10, 2026
Reply from Hays Travel - Eltham
Thank you Sue for your wonderful feedback! We are so pleased to hear that our team member was able to assist you with your booking and provide such thorough and knowledgeable service.
Theresa
Assistant Manager
OUTSTANDING HAYS TRAVEL ELTHAM
Theresa Diplock and her colleagues at Hays Travel Eltham (the 'other' Theresa, Malanie,Tracy, Terri, Sam) are always outstanding and, yet again, this is the case with two bookings we have made recently, including Teresa looking ahead to early 2028 and planning ahead with care and total efficiency.
July 15, 2026
Reply from Hays Travel - Eltham
Thank you Robert for your feedback I Know you like to book early for your January holidays always happy to help you and Tessa with your holidays and glad big cat said yes :)
Theresa
Assistant Manager
Four older Ladies looking for advice of…
Four older Ladies looking for advice of where to go etc. Handled polite upmost care and patience. Excellent customer service. 😎
July 11, 2026
Reply from Hays Travel - Eltham
Janet Discombe,
Thank you for your wonderful review! We are so pleased to hear that our team provided such polite, patient, and caring service. We appreciate your kind words.
Kind Regards
Melanie Williams
Manager
Laura was exceptional and really…
Laura was exceptional and really listened to our requirements for the holiday, she made the whole experience enjoyable and stress free! Thank you Laura and Hays Travel for your excellent customer care we will definitely be returning to book future holidays!
July 5, 2026
Reply from Hays Travel - Eltham
Claire,
Thank you so much for your wonderful review! We are so pleased to hear that our team provided you with excellent customer care and made your holiday experience enjoyable and stress-free. We look forward to helping you book future holidays!
Kind Regards
Melanie Williams
Manager
The one to one service very friendly…
The one to one service very friendly and knowledgeable
June 29, 2026
Reply from Hays Travel - Eltham
Thank you David for your wonderful feedback! We are so pleased to hear that you found our service friendly and knowledgeable. We appreciate your kind words.
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Bernard
We truly appreciate your kind words. Thank you for your positive feedback.
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you Suzanne for leaving us Feedback for Katie will pass this on to her
Theresa
Assistant Manager
The staff was very helpful and most…
The staff was very helpful and most importantly they were very patient with me as I didn’t know where I wanted to take my girlfriend.
They had an answer to all my questions which shows that they are very knowledgeable which made my decision to book very easy.
June 27, 2026
Reply from Hays Travel - Eltham
We're so happy to hear our team was helpful and patient! It's wonderful that our knowledge made your booking decision easy. Thank you for your kind words.
Theresa
Assistant |Manager
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