When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... See more
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Extremely helpful staff. Stacey in particular who went through a pretty specific set of requirements due to my wife’s illness and came up with great options.
Company replied
Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
Company replied
Lovely staff in Gosforth Branch. Always helpful and pleasant! Plus really pleased that the heavy lifting is done by them when planning a holiday. Trust them completely
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
469 reviews
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Extremely helpful staff
Extremely helpful staff. Stacey in particular who went through a pretty specific set of requirements due to my wife’s illness and came up with great options.
July 16, 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you find everything you are needing. Hope you both have a lovely time when it comes round
Stacey, Assistant Manager
Very efficient and helpful
July 16, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words! We are delighted to hear that you found our service to be efficient and helpful. We truly appreciate your positive feedback.
Sam, Branch Manager
Reply from Hays Travel - Gosforth
Thank you for your review. We are pleased to hear that you consistently receive exceptional service from us. Your kind words are truly appreciated.
Stacey, Assistant Manager
Thailand and elephant hills
When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board.
Things I didn't understand are that flights through a different airline were cheaper but agencies used were quoting a higher cost to the holiday. And last minute changes to hotels as price rising by £200 at the last minute, meaning we have had to change hotel to a 3 star from a 4 star hotel.
This is not a reflection on Sam but on the tour operators for Thailand
July 12, 2026
Reply from Hays Travel - Gosforth
We appreciate your detailed feedback and are glad to hear that our team member was very helpful. We understand your concerns regarding the pricing discrepancies and the last-minute hotel changes. We are always working to ensure the best value for our customers. I am sure you will have a a fabulous time in Thailand. Sam Branch Manager
Lovely staff in Gosforth Branch.
Lovely staff in Gosforth Branch.
Always helpful and pleasant!
Plus really pleased that the heavy lifting is done by them when planning a holiday.
Trust them completely
July 12, 2026
Reply from Hays Travel - Gosforth
Thank you for your wonderful feedback! We are so pleased to hear that our team in Gosforth is always helpful and pleasant. We appreciate your trust in us to plan your holidays. Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for your kind review. We hope you have a lovely cruise and look forward to booking your holidays in the future. Thanks Thea :)
Staff always bright and cheerful,helpul…
Staff always bright and cheerful,helpul with advice on destinations.
Always a good experiance
July 9, 2026
Reply from Hays Travel - Gosforth
Thanks for taking the time to leave us a review once again, I am happy you's are getting to go to the Son Matias after having to postpone earlier in the year. Sam Branch Manager
Amazing Service
Fantastic service with Steph at Gosforth! She was like a top detective trying to tick our very tricky boxes! In the end a perfect result. Would definitely book again with Hayes!
June 27, 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback! We are so pleased to hear that our team was able to help you find the perfect result for your tricky requirements. We look forward to assisting you again in the future!
Steph,
Agent was quick and efficient and…
Agent was quick and efficient and guided us through the necessary information about the holiday
June 30, 2026
Reply from Hays Travel - Gosforth
Hi Tom, thanks you for your kind review. I hope you have a lovely holiday when it comes and I look forward to helping you book some more! Thanks Thea
Absolutely fabulous service
Absolutely fabulous service, go above and beyond to help.
We normally see Sam when we book our holidays
June 24, 2026
Reply from Hays Travel - Gosforth
Didn't expect to see the same day you returned from holiday this year to book the next one ha ha, but why not, you know what you like and best to secure the room. you like. Thanks for booking with me once again it is always lovely to see you's. Sam Branch Manager.
Sam lovely and helpful 😊
I dealt with Sam booking a trip to Paris , she was amazing , so helpful . I was aware that it was nearly time for her to finish and she said that was not a problem and continued helping me look for hotels for a possible trip to Amsterdam .
June 27, 2026
Reply from Hays Travel - Gosforth
Honestly it was no trouble at all, It's great to have something to look forward to and I am sure you will have the best time exploring all the wonderful sights that Paris has to offer. I will send you over a few options to take a look at of things to do and see whilst your there. Thanks for the lovely words. Sam Branch Manager
Having used Hays Travel in Gosforth…
Having used Hays Travel in Gosforth before satisfactorily, our recent experience was excellent due to Thea your latest member of staff in Gosforth. She managed to remain professional and friendly whilst booking our holiday through computer and phone call very well. We hope the holiday goes as well as the booking process.
June 26, 2026
Reply from Hays Travel - Gosforth
Hi Carol! Thank you so much for your kind review, I hope you have a nice holiday and I look forward to helping you with your next one. Thanks Thea :)
Thea was enthusiastic to assist us and…
Thea was enthusiastic to assist us and allayed our fears without putting any pressure on us. A new recruit to the Gosforth office, but already a valuable asset.
June 26, 2026
Reply from Hays Travel - Gosforth
Hi Susan! Thank you so much for your kind review, I hope you have a nice holiday and I look forward to helping you with your next one. Thanks Thea :)
Reply from Hays Travel - Gosforth
We truly appreciate your kind words. We are glad our team provided excellent service.
Kind Regards
Hays Travel
We mange to get holiday with no…
We mange to get holiday with no problem. Staff was very calm and listen to our request and find the perfect holiday thanks
June 24, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words i hope you enjoy your break away and I will always be happy to help! - Ethan :)
Reply from Hays Travel - Gosforth
Thank you for taking the time to leave these kind words, we hope you have a wonderful time in cala d'or. Stacey Assistant Manager
I have booked over the years a number…
I have booked over the years a number of different type holidays last one a cruise never had any bad experiences always booked with Hays. Staff very helpful and courteous throughout the booking process.
June 16, 2026
Reply from Hays Travel - Gosforth
I am so pleased to hear you've consistently had wonderful experiences with us over the years. Thank you for your kind words. I hope you have a wonderful time in Estepona. Sam Branch Manager
Hays travel were great and…
Hays travel were great and understanding. Waikiki hotel good so far but no coffee or water in the room, very annoying when you’ve got 7 floors to go down to get a glass of water !! Weather lovely and hot and doesn’t make you sweat. Facilities brilliant for kids.
June 5, 2026
Reply from Hays Travel - Gosforth
Ian,
We're glad to hear you are enjoying your trip and the weather! We appreciate your feedback regarding the hotel room amenities. We hope you enjoy the rest of your holiday any queries speak to your hotel reception. Sam Branch Manager
Kind Regards
Hays Travel
Smiles all round. Thanks Sam.
We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different line and ship, and we are already counting the days to our departure.
June 11, 2026
Reply from Hays Travel - Gosforth
I am so happy to hear you had such a wonderful experience booking your second cruise with us! We appreciate your continued trust and are thrilled you're looking forward to your next adventure. Sam Branch Manager
Reply from Hays Travel - Gosforth
Audrey Barron
Thank you for your kind words. We are glad we could help and you have a great time in Scarborough. Sam Branch Manager.
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