Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very warm and friendly welcome from Sam when we arrived. Very quick and efficient sourcing holiday we were interested in. Booking process very straightforward and lots of helpful advice given re... See more
Company replied
Have used Hays, for our last few holidays. Staff are always professional, and very helpful. Great to have paperwork printed out, and no hassle, a smooth service, from beginning to end. Wouldn't hesit... See more
Company replied
Holiday to South America. Sam yet again helped us with another holiday booking. She is always so patient helpful and came up trumps again. We needed help re our Hays Travel app, Sam came to our resc... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
443 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday. Hope you have a great time in Rhodes
Stacey, Assistant Manager
Trust this team of experienced travel agents
Stacey was very knowledgeable about our travel questions. Professional yet friendly.
Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she felt she could help. A positive experience as we returned the next day to book our holiday.
No pressure sale though the guidance and approach of Stacey made us decide to return and book.
May 30, 2026
Reply from Hays Travel - Gosforth
We are so pleased to hear you had such a positive experience with our team. Thank you for your kind words and for choosing us for your holiday! Hope you have a great time on your first cruise
Stacey, Assistant Manager
Sam at Hayes travel was very helpful…
Sam at Hayes travel was very helpful and arranged my add on flights and holiday insurance with ease
May 29, 2026
Reply from Hays Travel - Gosforth
Betty,
Thank you for your kind words! We are delighted we could assist with your flights and insurance. We hope you have a wonderful trip! Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for the kind words, Im glad we managed to get your trip sorted and I hope you have an amazing time! - Ethan Apprentice :)
Our enquiries were dealt with in a…
Our enquiries were dealt with in a professional manner.
May 21, 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback. Was lovely chatting with you and I hope you both have a great trip to Belfast
Stacey, Assistant Manager
Very warm and friendly welcome from Sam…
Very warm and friendly welcome from Sam when we arrived. Very quick and efficient sourcing holiday we were interested in.
Booking process very straightforward and lots of helpful advice given re luggage and check in at airport.
We noticed a very friendly atmosphere in the shop with other customers collecting currency or making payments the staff seemed to know everyone personally and it was all very relaxed and chilled!
May 15, 2026
Reply from Hays Travel - Gosforth
I was happy to be able to book you a few days away in beautiful Jersey and it is lovely to hear the branch was friendly and you received the service you deserve. This is always our aim. Thanks for taking the time to leave these kind words Sam Branch Manager
Ethan was a great rep he helped me look…
Ethan was a great rep he helped me look at lots of places and helped me pick the bestvone for me and my family
Very polite and professional.service was excellent
The booking process was easy
May 13, 2026
Reply from Hays Travel - Gosforth
Thank you for the kind words, I hope you enjoy your upcoming trip and im glad we found the right one for you!
Thanks, Ethan :)
Reply from Hays Travel - Gosforth
Hi Darren thank you for this review.
Glad we always provide great service hope you have the best time in Benidorm
Thanks Hays Travel Gosforth
Great staff very helpful
Great staff very helpful. They had been on the tour we chose so lots of great information.many thanks to Sam for her assistance. Top marks!
May 8, 2026
Reply from Hays Travel - Gosforth
It was lovely to book you this cruise so you have something to look forward to, the scenery is breathtaking and I am sure you will have as good as time as I did. Sam Branch Manager
Stacy at hays gosforth was amazing she…
Stacy at hays gosforth was amazing she found us exactly what we were looking for. Stacy also booked our holiday back in October last year.
May 7, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely seeing you again. Hope you both have a great time in Kos
Stacey, Assistant Manager
Always a professional service
Have used Hays, for our last few holidays. Staff are always professional, and very helpful. Great to have paperwork printed out, and no hassle, a smooth service, from beginning to end. Wouldn't hesitate to use them again, or recommend them.
April 30, 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday.
Hope you both have a great time and enjoy the lovely weather
Stacey, Assistant Manager
First time with Hays.
First time with Hays.
Well looked after by caring staff.
Excellent service.
April 25, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely meeting you and helping with your holiday. Hope you have a lovely time on your River Cruise
Ethan, Apprentice Travel Consultant
Staff helpful and knowledgeable
Staff helpful and knowledgeable, made booking a holiday easy. Good advice about where to pick up the coach which we wouldn't have known about had we booked online by ourselves.
April 28, 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help with our little tips. Hope you enjoy your trip to Scotland.
Stacey, Assistant Manager
Sam yet again helped us with another…
Holiday to South America.
Sam yet again helped us with another holiday booking. She is always so patient helpful and came up trumps again. We needed help re our Hays Travel app, Sam came to our rescue and arranged some currency for us too. Went home very happy.
April 21, 2026
Reply from Hays Travel - Gosforth
It was lovely to see you both again and to be able to help arrange such a wonderful trip for you both. I am always so grateful to receive such nice feedback, it means a lot. Thank you Sam Branch Manager
Helpful personal service that works
Super helpful service from Ethan and his colleagues. He bent over backwards to help me find the best holiday to suit my needs and preferences, and really took time to tailor it personally. It all felt a bit daunting at the start, but he went above and beyond to make it work out. Thank you.
April 15, 2026
Reply from Hays Travel - Gosforth
Thank you for your sweet words, Im glad we found you the right thing in the end! We will always be happy to serve you for your future trips!
Thanks, Apprentice Ethan :)
Sam and the other lady in the Gosforth…
Sam and the other lady in the Gosforth branch were very welcoming and gave some great guidance. Would definately recommend their services.
March 29, 2026
Reply from Hays Travel - Gosforth
Thanks for your kind words, I am sure you will all have a lovely time away together, it was great to meet you's on Saturday, I am on my cruise with Fred at the end of April this year so if you have any questions please do not hesitate to ask. Sam Branch Manager
Lovely welcome
Lovely welcome, time taken to discuss our needs. Loads of expert knowledge and suggestions. Such an easy process to book our holiday. Communication after has been faultless.
March 21, 2026
Reply from Hays Travel - Gosforth
I hope you both have the best time away, The hotel looks beautiful and I'm sure you will enjoy the lounge, a great way to start off your holiday. Thanks for leaving your kind words. Sam Branch Manager
Always use gosforth hays
Always use gosforth hays
Booked lots of holidays through Stacey
Lovely woman extremely helpful and has a lot of knowledge on destinations and travel.
She an asset to the company give her10/10👍
March 24, 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Always lovely to see you and help with another holiday.
Hope you both have a great time in the sun
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
I hope you all have a wonderful time in Kefalonia, I'm sure your granddaughter will be over the moon with your kind gesture. Sam Branch Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.