Staff were very helpful, pleasant&courteous. Thanks to Kris&Alison for answering all my questions&puting me at ease to ask all I wanted to know about my pending trip.
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See what reviewers are saying
Nothing was a bother for Alison(Greenock branch), she helped us decide on the best destination for our family's first holiday and looked for the best deal for our budget. She answered all our queries... See more
Company replied
Excellent booking experience with Jacqueline. We really valued her knowledge as she was able to put together a great package based on our initial discussion. Thank you Jacqueline and would highly... See more
Company replied
I went in to hays with 0 plans of were I wanted to go. Spoke with alayna who was amazing and went through every option covering almost every destination known🤣 ended up settling on turkey as never be... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
58 Hamilton Way, PA15 1RH, Greenock, United Kingdom
- 01475297022
4.9
Excellent
806 reviews
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Hays Greenock - outstanding service …
Excellent booking experience with Jacqueline. We really valued her knowledge as she was able to put together a great package based on our initial discussion.
Thank you Jacqueline and would highly recommend
August 7, 2026
Reply from Hays Travel - Greenock
Thanks for booking with us again !
Store Not Open at Advertised Time – Left Waiting Outside
The opening time displayed on the store door is 9:15am. However, at 9:25am I was still standing outside waiting while the staff were inside having a meeting.
The staff were clearly aware I was there. I had already tried the door and several members of staff looked over and saw me waiting outside. I completely understand that staff meetings may sometimes run over, but it would have taken very little effort for someone to come to the door and let me know when the store was actually going to open.
After waiting for more than 10 minutes past the advertised opening time with no acknowledgement or explanation, I eventually gave up and went elsewhere.
Very disappointing customer service, particularly when the opening hours were clearly displayed on the door. Unfortunately, I won't be returning.
August 7, 2026
Unprompted review
Reply from Hays Travel - Greenock
Thanks for booking & leaving us a great review!
Staff were very helpful
Staff were very helpful, pleasant&courteous. Thanks to Kris&Alison for answering all my questions&puting me at ease to ask all I wanted to know about my pending trip.
August 4, 2026
Reply from Hays Travel - Greenock
Thanks for booking and leaving us a great review - Kris & Alison
Great service at Greenock store even…
Great service at Greenock store even having banter 😆
July 27, 2026
Reply from Hays Travel - Greenock
Thanks Val
Customer service was very good …
Customer service was very good Jacquline was helpful and gave us good info
August 3, 2026
Reply from Hays Travel - Greenock
Thanks for booking again .
Reply from Hays Travel - Greenock
Thanks for booking again.
Always book with Hays Greenock as…
Always book with Hays Greenock as staff are amazing !
July 30, 2026
Reply from Hays Travel - Greenock
Thank you for booking with us x
Reply from Hays Travel - Greenock
Thank you so much for your wonderful review! We are so pleased to hear that our staff went above and beyond for you.
So helpful with our holiday would defo…
So helpful with our holiday would defo use hays again
July 21, 2026
Reply from Hays Travel - Greenock
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that we were so helpful with your holiday.
The full attention of the young girl.
The full attention of the young girl.
Went out of her way, to go through everything to make our booking to our exact specification.
July 26, 2026
Reply from Hays Travel - Greenock
Thank you for booking and for taking the time to leave a lovely review - we appreciate it !
Reply from Hays Travel - Greenock
Thank you for booking with us at Hays Greenock !
Nothing was a bother for…
Nothing was a bother for Alison(Greenock branch), she helped us decide on the best destination for our family's first holiday and looked for the best deal for our budget. She answered all our queries and helped put us at ease with some travel worries we had.
July 24, 2026
Reply from Hays Travel - Greenock
Thank you very much for your kind review and for booking with me at Hays in Greenock . I really appreciate it - Alison
Reply from Hays Travel - Greenock
Thanks for booking & leaving us a great review!
Reply from Hays Travel - Greenock
Hi Richard , Thank you for your great review and for booking with us :)
Booking was made so simple
Booking was made so simple. Everything organised with no hassles. Follow up appointment arranged to get our boarding passes and travel money ordered for pick up.
July 23, 2026
Reply from Hays Travel - Greenock
Thank you very much Elaine for booking and for leaving a great review!
Reply from Hays Travel - Greenock
Thanks for booking again Mary
Alison 10 out of 10🙂🙂🙂🙂
July 13, 2026
Reply from Hays Travel - Greenock
Thanks for booking and we appreciate 10/10 .
Reply from Hays Travel - Greenock
Thanks for booking Angela
Very friendly helpful staff
Very friendly helpful staff
Would recommend booking your holiday with hays.
I book all my holidays with hays
July 1, 2026
Reply from Hays Travel - Greenock
Thank you for such a lovely review! It was great to get you all booked up again! Have the best time :)
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