I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday... See more
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The young man that served us was extremely polite and exceptionally good at his job, his knowledge helped us both choose a fantastic hotel at the best possible price. Me and my wife are both in our... See more
Company replied
We were looked after by Sophie very professionally whilst keeping her lovely sense of humour alongside her colleague Tiffany. It’s always a pleasure to be greeted by such knowledgeable and caring staf... See more
Company replied
Tiffany was extremely helpful and advised us on booking a long haul flight to Australia. As we'd never booked long haul before we wanted some guidance and support to do this. Very haapy with the fligh... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
581 reviews
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I met Ele the travel consultant at the…
I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday place I would like. I can email her destinations and she will reply promptly with hotels and flights and links for things to do there. Ele is great!
July 12, 2026
As always
As always, great friendly staff more than happy to help us and find what we are looking for.
July 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ellie was professional and superb…
Ellie was professional and superb throughout patiently making the adjustments we need to hopefully create the perfect holiday.
July 17, 2026
Reply from Hays Travel - Ipswich
I'm so glad I was able to help and get your holiday booked for you.
- Ellie, Apprentice Travel Consultant
Reply from Hays Travel - Ipswich
Thank you very much for your kind review, I hope we can see you in store again for future travel plans - Reece, Travel Consultant :)
Answered questions clearly and simply…
Answered questions clearly and simply and made sure we understood paperwork
July 9, 2026
Reply from Hays Travel - Ipswich
Thank you for the kind review. It was pleasure booking these flights for you all - Tiffany Assistant manager
It is great to have face to face travel advise and Hays provides this…
Ele is an excellent advisor who is very aware of clients needs . I will certainly continue to consult her for all my travel needs.
July 14, 2026
Reply from Hays Travel - Ipswich
Hello Prue, thank you so much for taking the time to leave me a review. It is always a pleasure assisting you with your holidays
Kind Regards Ele -S, Travel Consultant
Could not have been any better
July 7, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review it was my pleasure to help - Thanks, Sophie - Branch Manager
Booking flights to Australia
Tiffany was extremely helpful and advised us on booking a long haul flight to Australia. As we'd never booked long haul before we wanted some guidance and support to do this. Very haapy with the flights we booked.
July 12, 2026
Reply from Hays Travel - Ipswich
Thank you for the kind review it was a pleasure booking your flights for you. Tiffany Assistant manager
The best possible service
The young man that served us was extremely polite and exceptionally good at his job, his knowledge helped us both choose a fantastic hotel at the best possible price. Me and my wife are both in our mid sixties and haven’t been on holiday for several years, we were both a bit nervous, we needn’t have worried at all.
Thank you and regards
Mick
July 13, 2026
Reply from Hays Travel - Ipswich
Thank you so much for your kind words it means a lot to hear that, please feel free to come back anytime. - Reece, Travel Consultant :)
We were looked after by Sophie very…
We were looked after by Sophie very professionally whilst keeping her lovely sense of humour alongside her colleague Tiffany. It’s always a pleasure to be greeted by such knowledgeable and caring staff.
July 8, 2026
Reply from Hays Travel - Ipswich
Thank you for booking with us, it was my pleasure to help as always! Thanks, Sophie - Branch Manager
The staff are great and helped me book…
The staff are great and helped me book my Amsterdam trip with my friends. Definitely recommend.
June 26, 2026
Reply from Hays Travel - Ipswich
Hello, thank you for booking your holiday with us and taking time to leave us a review! - Kind Regards Ele S - Travel Consultant
Ellie at Hays Travel was very helpfull
Ellie at Hays Travel was very helpfull
Ellie had time to explain every things so well
Hays Travel staff were very accommodating
July 1, 2026
Reply from Hays Travel - Ipswich
I'm so glad we could get your holiday booked for you and that I was able to answer any questions you had.
Ellie Renee
Apprentice Travel Consultant
The lady was very helpful and very…
The lady was very helpful and very kind. Took the details needed and got it done. Would recommend
June 30, 2026
Reply from Hays Travel - Ipswich
Thank you for your review it was my pleasure to help. Thanks, Sophie - Branch Manager
Reece in hays travel was patient and…
Reece in hays travel was patient and very very helpful , he was brilliant .
June 25, 2026
Reply from Hays Travel - Ipswich
Thank you so much for your kind review, it was great meeting you both. Please come back anytime! - Reece, Travel Consultant :)
Excellent service!
Reece was so helpful in putting together a package holiday for us that included multiple cities and hotels. He has made everything coordinate perfectly, happily arranging adaptations where needed. I was impressed with how Reece checked in with every step of the process, and how quickly our itinerary was compiled at a price we were happy with.
June 19, 2026
Reply from Hays Travel - Ipswich
I am so pleased to hear how happy you were with Reece's service and how he managed to find the perfect itinerary for you. Thank you for leaving a review, I will pass on your comments. Thanks, Sophie - Branch Manager
Reply from Hays Travel - Ipswich
Thank you for your lovely review, it was my pleasure to help. Thanks, Sophie - Branch Manager
I found the young lady that helped us…
I found the young lady that helped us very helpful and pleasant, she tried her best to get us the best deal she could find. Thank you, sorry can't remember her Name.
June 24, 2026
Reply from Hays Travel - Ipswich
Thank you for your lovely review, it was my pleasure to help book your holiday for you. Thanks, Sophie - Branch Manager
First Class Service
Great service from Tiffany. She will always go the extra mile to help us.
June 14, 2026
Reply from Hays Travel - Ipswich
Mark,
We're so glad our team provided such excellent service. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Ipswich
Thank you for the review, it was my pleasure to help. Thanks, Ele - Travel Consultant
as always
as always , its the staff that make it a great experience. friendly, helpful and knowledgeable .
June 7, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, it was my pleasure to assist with booking your holiday. Thank you, Sophie - Branch Manager
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