Hays Travel - Morley Reviews 

436
TrustScore 5 out of 5

4.9

91 Queen Street, LS27 8EF Morley, GB


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Rated 5 out of 5 stars

Courtney dealt with our booking as usual and got me a better deal than what id found on the jet 2 site she's great and ill always use hays especially if she's there

Rated 5 out of 5 stars

Scarlet was very warm, friendly and professional in dealing with our requirements. We booked everything through Scarlet with ease, holiday, transfers, car park etc. Scarlet gave us exceptional custo... See more

Company replied

Rated 5 out of 5 stars

Very helpful, explained everything, Courtney who did our booking is a star and a credit to Hays,give her a wage rise she deserves it

Company replied

Rated 5 out of 5 stars

Welcomed as soon as we walked through the door and were asked how we could be helped. Courtney was friendly and patient spending time to find our perfect wedding anniversary holiday, showing us optio... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 91 Queen Street, LS27 8EF, Morley, United Kingdom

  • 01138275442

4.9

Excellent

TrustScore 5 out of 5

436 reviews

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4.9

All reviews

(436)

118,725 reviews in the last 12 months

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Rated 5 out of 5 stars

Scarlet was amazing

Scarlet was very warm, friendly and professional in dealing with our requirements.
We booked everything through Scarlet with ease, holiday, transfers, car park etc.
Scarlet gave us exceptional customer service and would highly recommend anyone looking for a holiday to go visit Hays in Morley.

August 7, 2026
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you so much for this lovely feedback, it is very much appreciated! :)

Rated 5 out of 5 stars

Very helpful

Very helpful, explained everything, Courtney who did our booking is a star and a credit to Hays,give her a wage rise she deserves it

August 1, 2026
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Reply from Hays Travel - Morley

Thank you so much for this lovely feedback as always Kim! It's so lovely to see you and book your fabulous holidays. See you again soon :) - Courtney

Rated 5 out of 5 stars

Second time we have used Hays and will…

Second time we have used Hays and will continue to do so. Very polite, professional and eager to help. Never feel rushed and great staff at the Morley (Leeds) branch.

July 15, 2026
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Reply from Hays Travel - Morley

Thank you for your lovely feedback we really appreciate it

Rated 5 out of 5 stars

Excellent service

Excellent service , staff knowledgeable and helpful

July 1, 2026
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you so much for this lovely feedback, it is much appreciated! :)

Rated 5 out of 5 stars

The staff are wonderful

The staff are wonderful. They remember me and my preferences.

July 3, 2026
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Reply from Hays Travel - Morley

Thank you so much for this lovely feedback Brenda as always! It is always a pleasure to see you and to book your amazing holidays. We'll see you soon! :)

Rated 5 out of 5 stars

The staff at the Morley branch are all…

The staff at the Morley branch are all stars! Ebony contacted me and informed me there was an offer on for Jet 2 at Leeds Bradford ending in the next few days.when we visited on Wed 1st july Ebony and Loisa eere very helpful.

July 2, 2026
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Reply from Hays Travel - Morley

Thank you for lovely feedback it is very much appreciated

Rated 5 out of 5 stars

We found Scarlett very helpful

We found Scarlett very helpful. The service was really professional. Once we decided on our holiday the booking process was efficient and informative.
Would definitely recommend Hays Travel to friends and family.

June 23, 2026
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Reply from Hays Travel - Morley

Thank you for your feedback it is appreciated

Rated 5 out of 5 stars

Courtney once again in the Morley

Courtney once again in the Morley, Leeds branch gave excellent service as always. It was very busy and she remained professional throughout, making sure everyone was happy! Fabulous team in Morley❤️

June 7, 2026
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you for your lovely feedback! :)

Rated 5 out of 5 stars

We saw two advisers over two visits

We saw two advisers over two visits. Both of them were extremely helpful and recommended the appropriate holiday we were looking for.

June 20, 2026
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Reply from Hays Travel - Morley

Thank you for your feedback it is very much appreciated

Rated 5 out of 5 stars

I always go to Hays on morley to book…

I always go to Hays on morley to book my foreign holidays as we get excellent service from all involved especially Courtney and Kirsty whilst she was there.

June 24, 2026
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you so much for this lovely feedback Wayne! It is so appreciated. It's always a pleasure to see you and book your fabulous holidays! - Courtney :)

Rated 5 out of 5 stars

Exceptional staff fantastic service

The staff at the Morley branch are really helpfull and friendly , clear and concise and very professional. This is our second trip booked through them and the advice and options are so easy to make our trip an enjoyable one. I cannot praise them enough. Thankyou so much. John & Su.

June 21, 2026
Hays Travel - Morley logo

Reply from Hays Travel - Morley

Thank you for your lovely feedback!

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