Very friendly welcome as soon as I walked in to the unit and offered to help me with putting the app on my phone and sort out currency i would need answered any questions i had very happy would be com... See more
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Joanne was super professional and totally got what I wanted for my holiday. She hooked me up with a great price and even asked her colleagues for advice when she needed it. I swung by later that day t... See more
Company replied
We had the best experience , had changed to hays as the other travel agent we had been using really only wanted to take our money and do nothing else to help What a difference!!! The lady's that wo... See more
Company replied
Everything we needed to know about booking our holiday was told to us and completed for us. It was an easy and well explained process
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 White Rose Centre, LL18 1EW, Rhyl, United Kingdom
- 01745 277016
5.0
Excellent
514 reviews
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Everything we needed to know about…
Everything we needed to know about booking our holiday was told to us and completed for us.
It was an easy and well explained process
August 6, 2026
Very friendly welcome as soon as I…
Very friendly welcome as soon as I walked in to the unit and offered to help me with putting the app on my phone and sort out currency i would need answered any questions i had very happy would be coming back again
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nicole is so lovely and welcoming
Nicole is so lovely and welcoming. Straight away asked how our parents were doing. Made us feel at ease and helped up book our holiday very quickly. Thank you so much 😊
August 5, 2026
Reply from Hays Travel - Rhyl
Natasha,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that everything was sorted out for you so quickly. We appreciate your kind words, We hope you have an amazing holiday!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Susan Oldfield,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found our customer service to be both helpful and pleasant.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
John,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful and professional. Your kind words are greatly appreciated.
Hays Travel Rhyl
Lovely welcome
Lovely welcome
Great advice
Friendly, accommodating, knowledgeable.
Efficient.
Would definitely recommend.
August 2, 2026
Reply from Hays Travel - Rhyl
Kevin,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team friendly, knowledgeable, and efficient. We truly appreciate your recommendation.
Hays Travel Rhyl
Helpful
The lady who assisted us was extremely helpful and pleasant. She made our experience a lovely one. Quick, efficient and informative.
July 31, 2026
Reply from Hays Travel - Rhyl
Thank you for your wonderful feedback! We are so pleased to hear that our team member made your experience a lovely one. We appreciate your kind words.
Hays Travel Rhyl
Really helpful and patient
Really helpful and patient. Didn't have anywhere specific in mind.
July 21, 2026
Reply from Hays Travel - Rhyl
Chris ,
Thank you so much for your kind words! We're delighted to hear that our team was helpful and patient in assisting you, even without a specific destination in mind. We appreciate your feedback!
Hays Travel Rhyl
Georgia
Georgia was extremely helpful and professional and nothing was too much trouble
July 12, 2026
Reply from Hays Travel - Rhyl
Gary French,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was extremely helpful and professional, and that nothing was too much trouble. We truly appreciate your kind words.
Hays Travel Rhyl
Joanne was super professional and…
Joanne was super professional and totally got what I wanted for my holiday. She hooked me up with a great price and even asked her colleagues for advice when she needed it. I swung by later that day to finalize everything, and another staff member knew exactly what I needed and was just as professional. Big thanks to everyone!
July 25, 2026
Reply from Hays Travel - Rhyl
Roger Roberts,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and that our team was so helpful in finding your perfect holiday.
Hays Travel Rhyl
An exvellent agent named fern from your…
An exvellent agent named fern from your rhyl branch was superb in the way she dealt with my travel enquires. It was a pleasant experience for me and she just dealt with everything for me. Completely stress free. I will reccomend. Fern at Hays to all my family and friends.
July 23, 2026
Reply from Hays Travel - Rhyl
Ms Jennifer Cross,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member provided such excellent service and made your experience stress-free. We will be sure to pass on your kind words.
Hays Travel Rhyl
Fern was brilliant from the start…
Fern was brilliant from the start ...helpful, very informative about the different cruises and prices .. answered all my questions promptly ..so much so 8 of us booked and we cant wait!! Thank you Fern !
July 17, 2026
Reply from Hays Travel - Rhyl
AMANDA ROWLANDS,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was so helpful and informative, answering all your questions promptly. We are delighted that eight of you have booked and we hope you all have a fantastic time!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Benjamin,
Thank you for your wonderful 5-star review! We are so pleased to hear that a member of our team consistently provides excellent service.
Hays Travel Rhyl
Very friendly staff and helpful staff…
Very friendly staff and helpful staff Georgia was absolutely brilliant with the help I needed for me cruise and even helped me book my dream holiday for my 70th birthday I am going to China and got a fantastic deal and nothing was to much trouble with all my questions thank you Hays and of course your lovely staff.
July 12, 2026
Reply from Hays Travel - Rhyl
Joy Clarke,
Thank you so much for your wonderful review! We are thrilled to hear that our staff provided such brilliant and helpful service for your cruise and your dream 70th birthday holiday to China. It's fantastic to know that nothing was too much trouble and you received a fantastic deal. We appreciate your kind words.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Margaret Watson,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service helpful and that you had such a positive experience.
Hays Travel Rhyl
I was dealt with very quickly and the…
I was dealt with very quickly and the advisor was very knowledgeable- explaining the booking process and talking me through the different cabin options and where the cabins are on the ship. The advisor said I could come in and book excursions with them before departing and offered me travel insurance as well as ordering currency. All my documentation was presented to me at the time of booking and I felt that the advisor answered all my questions very knowledgeable
July 15, 2026
Reply from Hays Travel - Rhyl
Michelle Keates,
Thank you for your wonderful review! We are so pleased to hear that your experience was efficient and that our team member was able to provide such knowledgeable assistance with your booking and cabin options. We appreciate your kind words.
Hays Travel Rhyl
On a day trip to Rhyl North Wales I…
On a day trip to Rhyl North Wales I decided to pop in on my own. I'm normally quite nervous and can stutter under pressure. The young lady who helped me was called fern and I really couldn't decide if I wanted to book my holiday or not she was not pushing or trying to convince me she was very professional and I would definitely recommend my friends and family who live in North Wales to visit Hays Travel in real and asked to speak to Fern or any of the other wonderful polite colleagues they have employed definitely recommend
July 11, 2026
Reply from Hays Travel - Rhyl
Craig ,
Thank you so much for your wonderful feedback! We are so pleased to hear about your positive experience and that our colleague was so helpful. We truly appreciate you recommending us to your friends and family.
Hays Travel Rhyl
last minute break
Decide on a last minute break, while in Rhyl popped into Hays travel and we are now going away on Saturday. The staff are always very knowledgeable and friendly would definitely recommend.
July 14, 2026
Reply from Hays Travel - Rhyl
Susan Condron,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team could help you arrange a last-minute break and that you found them knowledgeable and friendly. We hope you have an amazing trip!
Hays Travel Rhyl
I had been struggling for days trying…
I had been struggling for days trying to to book my flight without success I was passing Hays travel and popped in to ask “Do you do flights only. A lovely young lady called Fern had it all arranged booked and assistance sorted for me in no time. What a relief and all done by such a pleasant young lady. Thank you
July 8, 2026
Reply from Hays Travel - Rhyl
Mrs Valerie Johnstone,
It's wonderful to hear that we could assist you so effectively with your flight booking. We're delighted that our team member was able to provide such a pleasant and helpful experience, making the process smooth and stress-free for you. We appreciate your kind words!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
David,
Thank you for your wonderful review! We are so pleased to hear that you experienced excellent service. We appreciate your kind words.
Hays Travel Rhyl
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