Charlotte was extremely helpful, informative and patient. We never felt rushed or pressured in any way. We booked our holiday and are confident that we will use Hays Travel in the near future. Than... See more
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This is our 2nd time booking through Ripon, from entering the shop to booking and leaving, everyone was lovely, friendly and helpful. Lauren who booked the holiday listened and came up with a choice o... See more
Company replied
EVERYTHING!!!! From walking in to leaving-a fully happy, satisfied customer. All the staff make you very welcome, with,as always-a big smile. A thoroughly professional, slick team, in every aspect... See more
Company replied
We went in to book a holiday to Gran Canaria, which we have been to several times. We saw Charlotte who sorted out our holiday very quickly as we knew exactly what we wanted. Once booked Charlotte w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4A Westgate, HG4 2AT, Ripon, United Kingdom
- 01765 605266
4.9
Excellent
786 reviews
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Always fantastic customer service
Always fantastic customer service, doesn't matter which consultant you get. Everything made easy in one go, package holiday, car parking, insurance and obviously the currency when my tickets arrive. Thanks all
August 24, 2026
Reply from Hays Travel - Ripon
Thank you - Ruby
Reply from Hays Travel - Ripon
Thank you for your kind word and positive feedback Many Thanks Nicola
Caroline was really helpful and had…
Caroline was really helpful and had other contacts within the business with valuable local knowledge also
August 25, 2026
Reply from Hays Travel - Ripon
Thank you for your kind words - Caroline
Charlotte was extremely helpful
Charlotte was extremely helpful, informative and patient. We never felt rushed or pressured in any way.
We booked our holiday and are confident that we will use Hays Travel in the near future.
Thanks again A @ T
August 25, 2026
Reply from Hays Travel - Ripon
Thank you
Lovely to deal with a person and not AI!
Polite, efficient and friendly but quick assistance.Will definitely use the same branch and person again.
August 25, 2026
Reply from Hays Travel - Ripon
Thank you so much for your kind words - Caroline
All good at Hays holiday booked & info…
All good at Hays holiday booked & info given to assist with one for summer 27 helpful friendly efficient greatcalk round service thank you
August 24, 2026
Reply from Hays Travel - Ripon
Thank you - Ruby
Very helpful and not pushy
Lauren was very helpful and patient with our requests. That is why we returned to the Ripon branch to book our holiday
August 23, 2026
Reply from Hays Travel - Ripon
Thank you - Lauren
Nicola spent time and effort…
Nicola spent time and effort researching our potential long haul holiday then contacted us to discuss in store we booked there and then
August 23, 2026
Reply from Hays Travel - Ripon
Thank you - Nicola
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Nicola
Great experience
This is our 2nd time booking through Ripon, from entering the shop to booking and leaving, everyone was lovely, friendly and helpful. Lauren who booked the holiday listened and came up with a choice of holidays for us we undecided over a couple which she assisted narrowing down. We will be back next year. Thank you
August 16, 2026
Reply from Hays Travel - Ripon
Thank you - Lauren
Fantastic ⭐️
Fantastic ⭐️
Every single detail thought through on my behalf, with professionalism and care.
Amazing. Thank you so much 😊
August 6, 2026
Reply from Hays Travel - Ripon
Thankyou - Caroline :)
Reply from Hays Travel - Ripon
Thank you for your kind words it was my pleasure to be able to help. Many thanks Nicola
Reply from Hays Travel - Ripon
Thank you for your kind word and positive feedback Many Thanks Ruby
Representative "Lauren" very Efficient…
Representative "Lauren" very Efficient and diligent and sorted the booking out with your good selves for my trip in "tip top" faahion "Brill"
August 14, 2026
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Lauren
Fantastic service and won’t go anywhere…
Fantastic service and won’t go anywhere else! Your just the best
August 9, 2026
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Lauren
Absolutely brilliant couldn’t have been…
Absolutely brilliant couldn’t have been more helpful
July 30, 2026
Reply from Hays Travel - Ripon
Thank you - Charlotte
Caroline Bosses it Again
Once again Caroline at the Ripon Branch Goes Above and Beyond.
Outstanding Service.
July 31, 2026
Reply from Hays Travel - Ripon
Thank you - Caroline
All staff great sorted out a minor…
All staff great sorted out a minor problem,should have given 5stars
August 6, 2026
Reply from Hays Travel - Ripon
Thank you - Lauren
Excellent professional service
Friendly, knowledgeable staff, diligent and attentive, followed up booking and communications exactly as promised. Instilled confidence.
July 30, 2026
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Caroline
As usual we were helped to choice our…
As usual we were helped to choice our Holiday in Lake Garda,in a friendly and professional manner.We appreciate the help that we always get from the Team At Ripon.
July 23, 2026
Reply from Hays Travel - Ripon
Thank you for your kind words and positive feedback Many Thanks Caroline
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