Another holiday booked and another fantastic experience. Everyone is so helpful. This time Amy helped us book a cruise. Her knowledge is great and she had so many tips for us. Thanks also to Shery who... See more
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Special thank you to Amanda for her fantastic customer service booking our holiday with Hays! She made booking a holiday so easy within such a short deadline! She found us brilliant deals quick... See more
Company replied
Amanda was polite, friendly and very helpful, even though there was a problem tying up my outward flights with those already booked by my Grandaughter Nothing was too much trouble.
Company replied
We had made an error when booking with Amber, at the Southwnd on Sea branch. After a conversation the following day, with Olivia, we felt we had been listened to, and our concerns had been de... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 High Street, SS1 1JN, Southend, United Kingdom
- 01702662799
4.9
Excellent
1K reviews
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Such a fantastic experience
Another holiday booked and another fantastic experience. Everyone is so helpful. This time Amy helped us book a cruise. Her knowledge is great and she had so many tips for us. Thanks also to Shery who had found a lot of options for us. The whole team are the reason we keep coming back. Thank you, see you soon for the next adventure.
August 10, 2026
Reply from Hays Travel - Southend
Thank you for your lovely feedback, we both hope you really enjoy your cruise. Amy & Shery
Staff knowledge helpfulness and…
Staff knowledge helpfulness and communication excellent 👍
August 11, 2026
Reply from Hays Travel - Southend
Thankyou for your review Cliff. Shery
Hays Travel Southend are great!
We’ve been using Hays Travel, Southend, for the past 5-6 years. All of the staff are lovely and just make the whole process so easy. We usually book with Olivia, who is fab and always responds quickly, whether we call or email.
August 10, 2026
Reply from Hays Travel - Southend
Thankyou for your review Ellie. Olivia
Absolutely amazing
Absolutely amazing, young lady, listened to what we wanted and, got it 100% thanks so much
August 3, 2026
Reply from Hays Travel - Southend
Thankyou for your revoew Becky. Daniella
Reply from Hays Travel - Southend
Thankyou for your review. Nicole
The lady was very polite and helpful…
The lady was very polite and helpful with us choosing our holiday
August 8, 2026
Reply from Hays Travel - Southend
Thankyou for your review. Amanda
Happy friendly staff at the Southend…
Happy friendly staff at the Southend shop.
Always helpful.
August 2, 2026
Reply from Hays Travel - Southend
Thank you for your lovely review :) Have a wonderful holiday
Have been booking with Hays for a few…
Have been booking with Hays for a few years now...Staff at Southend have ALWAYS been so helpful.. will never. book with a nyone else
August 8, 2026
Reply from Hays Travel - Southend
Thank you for your lovely review :)
Amanda was polite
Amanda was polite, friendly and very helpful, even though there was a problem tying up my outward flights with those already booked by my Grandaughter
Nothing was too much trouble.
August 6, 2026
Reply from Hays Travel - Southend
Thankyou for your review Elisabeth. Amanda
Reply from Hays Travel - Southend
Thankyou for your review. Olivia
Always excellent service when booking…
Always excellent service when booking holiday don't go anywhere else highly recommended lady's do and excellent job can't wait to book next year's holiday with you
July 31, 2026
Reply from Hays Travel - Southend
Thankyou for your review Daniel. Anna
It was great
It was great. All staff were helpful not only to us but also to each other.
Hope we get some rain before next year or our river cruise will run aground!
August 6, 2026
Reply from Hays Travel - Southend
Thank you for your lovely review about our staff and the lovely Anna.
Special thank you to Amanda for her…
Special thank you to Amanda for her fantastic customer service booking our holiday with Hays!
She made booking a holiday so easy within such a short deadline!
She found us brilliant deals quickly within our price range and needs for our children and made the whole process so easy and no stress at all!
Will definitely book another holiday with Amanda through Hays travel.
August 5, 2026
Reply from Hays Travel - Southend
Thank you so much for booking with Hays Travel Southend and for your wonderful 5* review.
5 star ⭐
Our experience with Hay’s travel &
Being looked after on a five star level with Mandy was incredible
Can’t wait to book our next one with Mandy
July 29, 2026
Reply from Hays Travel - Southend
What a lovely review . Thank you for choosing Hays Travel and Amanda to book your holiday again.
good friendly knowledgeable service
August 5, 2026
Reply from Hays Travel - Southend
Thank you for taking the time to write a lovely review for Amber and for booking with Hays Travel in Southend.
I was charged £145 more than i could…
I was charged £145 more than i could have got the holiday on line.Olivia offered a £50 refund which i accepted but i am not happy about it,as a pensioner every pound counts,probably will not use Hays again.
July 31, 2026
Reply from Hays Travel - Southend
Good afternoon,
We are very sorry that you feel it necessary to give us this low score. One of our team will call you today to discuss this matter further.
Good customer service and very helpful.
August 2, 2026
Reply from Hays Travel - Southend
Thankyou for your review John. Amanda
Always a pleasure staff are fantastic
August 1, 2026
Reply from Hays Travel - Southend
Thankyou for your review. Nicole
Reply from Hays Travel - Southend
Thankyou for your review. Amanda
Always happy and great staff always…
Always happy and great staff always come away with something booked
July 24, 2026
Reply from Hays Travel - Southend
Thankyou for your review Michael. Olivia
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