Hays Travel - Website Reviews 

I was under the impression that I could book with Hays and pay Hays whether I went in store or online to book.
I paid a deposit online for a booking, however when I went to settle with cash in store, was told it was not allowed.

One company with different policies on how you can pay is not a good experience for customers.

During the online booking process, I notice a box to insert a 'Promo code'. I didn't have or find this code and drove to my local Hays shop (not far) and even after a few phone calls was unable to help. Would have liked a code to reduce cost but not possible. As a repeat customer, I would have welcomed this.

After taking time to visit the shop for a brochure, choosing a holiday and returning to make the booking ( on a Sunday morning! ) only to be informed that I had to book that particular holiday online. What a waste of time.

The website was easy to navigate and find what I was looking for, the booking process was quick and hassle free overall a good experience would definitely use hays again .

Website was easy to use and I booked my holiday

Easy online booking process, website easy to navigate and could change the flights to something that suited.

Easy to book online. Had a query on which call handler had to contact cruise company and got back to me almost immediately.

I started to book a holiday on line, but at the payment stage the computer crashed and went blank. I phoned the company and was very elegantly and patiently guided through the process by the operator Saffaron - who made sure my online payment was intact. Thank you.

Simple process which made planning our holiday straightforward with minimal fuss.

Value for money from the airport we wanted. Booked seamlessly no hassel

Booking our holiday was easy and the website was helpful. However, the promise of a follow up email withing 24 hours after booking our holiday did not materialise and so we have no idea how and when we receive our boarding tickets etc. Consequently we shall have to call in to one of the Hays shops in town to confirm what happens next.

Easy to use and clear steps

Even though the website site cancellation was in the package I still got charged for cancellation

Easy to use, good service

Nobody got back to me when they said they would. Couldn’t help me on the phone, said they’d be back in touch in 48 hours at the latest, almost a week and still waiting.

Good value, it included transfers and baggage for the hold at no extra cost. Only thing that would have been good is more hotel options in the resort as there was only one.

Using the site was very easy and clear to navigate

Hello hays team ,first of all I must say that the hotel and weather was beautiful, the only grievance I have is the location .
When we booked this short break it was for myself to recouperate from an illness ,it stated that there would be shops,bars and restaurants just a short walk away but the nearest shop was 45 minutes away walking ,we had to have taxis there and back to a shopping mall .I was really disappointed about this as my previous illness was chest and breathing problems. Apart from this it was a lovely clean hotel where we stayed most of the time due to not being able to have taxis every day .C Mccarthy