this is the second time i have been to audika and all the staff have been great not trying to make you buy new hearing aids but giving you sound advice first class service.am going back to see sue for... See more
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Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... See more
Excellent service after a warm welcome from an expert we have used for many years.
Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... See more
4.8
Excellent
187 reviews
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Great visit
Great visit, explained everything clearly at the start of my appointment. The clinician was clearly knowledgeable and passionate about the service. Thank you
April 24, 2026
Excellent care and service from professionals…
Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he fitted a larger dome onto the one hearing aid of the ear where my cartilage had moved. He also adjusted both aids to reduce background noise. 100% excellent care. Thank you.
April 8, 2026
A thorough and complete check up and…
A thorough and complete check up and adjustments to my hearing aids made it a first class experience
March 25, 2026
May use AI-assist with repliesRead more
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The gentleman arrived checked my ears…
The gentleman arrived checked my ears and said my right ear was completely blocked with wax but I could still hear okay from it and said he couldn’t do the test and walked out
March 17, 2026
Reply from Audika - Norwich
Hello
Thank you for taking the time to leave your review and we're sorry that it has resulted in 1 star
Unfortunately, if there is an occlusion in the ear caused by wax, we would have to refer for wax removal before testing. Testing with a blockage would lead to an inaccurate test result.
However, based on the feedback you have provided, we would like the opportunity to investigate your experience further if you would be happy for us to.
Please contact our Customer Services team on the details provided below and we'd be happy to look into this further for you.
Kind regards,
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Professional
Professional, friendly presentation and at all times, clear, understandable explanation of all processes. Thank you for making my introduction to hearing aids pleasurable.
February 18, 2026
All the staff are always very polite…
All the staff are always very polite and cheerful whenever I have an appointment
February 12, 2026
Professional
The appointment was on time and the person I saw was professional & informative.
I was happy with my test.
February 3, 2026
Hidden Hearing, not eyes or teeth, just HEARING!
Been going th HH for a number of years. They are very professional, Jerry in Norwich knows his stuff happy give advice without pushing the latest products. Products not cheap but you get what you pay for not forgetting their regular 'health checks' are included with the products.
January 29, 2026
Got an appointment easily
Got an appointment easily. Diane was very professional. She explained the procedure, did the job and showed me the results. Reasonable cost and much better than having to wait weeks to sort.
I’ll come back again and recommend to friends.
January 26, 2026
Unprompted review
atient,caring,listens to your…
Patient,caring,listens to your queries,solves problems. Couldn't, fault my advisor.
November 28, 2025
These guys are so exceptional
These guys are so exceptional; professional, efficient, speedy and thorough. I would venture to suggest one would struggle to find anybody better.
December 20, 2025
Excellent service
Excellent service, very thorough, I highly recommend the one in Norwich.
October 10, 2025
Excellent service
November 29, 2025
Hearing test carried out efficiently
Hearing test carried out efficiently. Clear advice. And it was free - or should I say already paid for in the price of the hearing aids. But they work well enough and they are hidden
November 25, 2025
Pairing problems
I had an appointment at Norwich on Monday afternoon and after the lady had made some adjustments there were problems getting my hearing aids to pair with my Android Phone again and time ran out.
Back home I went on to www oticon global/pairing and followed the instructions for pairing with Android phones.
The result was that my hearing aids paired successfully with my Android phone and all three program options and the volume control now work ok from the App.
I was a bit surprised that I could do something at home that caused problems in the shop
November 24, 2025
Great service as always
November 25, 2025
Thorough, friendly, informative
Thorough, friendly, informative and knowledgably. Relieved a lovely cup of tea.
November 20, 2025
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