Hike Footwear Reviews 

50,311
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 16,194 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the footwear is extremely comfortable and features a wonderful wide toe box that lets toes spread naturally. People also appreciate the lightweight design, which helps improve balance and makes walking a much better experience. However, some customers also noted that trying to return items or get help from support can be very frustrating. Shoppers have experienced long delays when waiting for a response or a callback regarding exchanges and sizing issues. Additionally, a few buyers found that the sizing guides did not match the actual fit of the shoes.

What people talk about most

Product

People report ambiguous experiences with product, as customer opinions are heavily divided on fit, quality,... See more

Quality

Consumers find quality to be positive, highlighting that the shoes are well made and durable. Reviewers... See more

Order

Customers consistently note ambiguous experiences with order processing, highlighting a wide divergence in... See more

Return policy

Users describe widespread frustration and dissatisfaction regarding the return policy, noting that attempts... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the support for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used your company to purchase these sneakers because of my bunion issues and help with knee issues. I ordered the 'new' dress shoe and unfortunately they are too loose. I don't know whether t... See more

Company replied

Rated 4 out of 5 stars

So far, they feel comfy and are better wet weather protection than my really flat barefoot shoes. I like the color (pale green) and will alternate those with the light purple ones I also bought.

Company replied

Rated 4 out of 5 stars

This company makes an extraordinary Shoe. It has been great for my feet and my balance. The only thing that this company does not do well at is their return policy. When you talk to them about a retur... See more

Company replied

Rated 4 out of 5 stars

I had ordered a pair of shoes but they were the wrong size , didn't fit my feet right too tight, so I emailed the company my situation and they helped me figure out a solution so I could get shoes tha... See more

Company replied


Company details

  1. #60 of 72 best companies in Shoe Store

About Hike Footwear

Written by the company

Shop Our Collection
About Hike Footwear
Foot Health Blog
Contact Us

About Hike Footwear

At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!

Our Goal

Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.


Contact info

3.5

Average

TrustScore 3.5 out of 5

50K reviews

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3.5

All reviews

(50,311)

14,999 reviews in the last 12 months

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Rated 5 out of 5 stars

I love the shoes I picked

I love the shoes I picked. The white Striders in a size 8 to 8.5 and the gray Striders in the same size. They are more comfortable than any shoes I have. If they weren't so casual, I'd wear them to church. I love the wide toe box and the ability to feel the ground with the nerves that work. I have peripheral neuropathy in both feet and I have vestibular hypofunction. A nerve in my left ear is dead. So, I have poor balance because of that. I'm so glad I bought these shoes. They help with those issues. Elaine Kemp

September 14, 2026
Unprompted review
Rated 4 out of 5 stars

The shipping could be faster

The shipping could be faster. It is VERY SLOW. And I kept getting lots (way too many) emails thinking my order was not received, coming, or whatever. I wrote to them about it and did not get a response.Because I LOVE the shoes, I am giving it a 4 star review. Otherwise the company COULD DO MUCH BETTER with Shipping and SERVICE.

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

I don't know WHO likes these

I don't know WHO likes these, but it's not me.
The fit (12 mens) was horrible. Hardly anything holding the back of the shoe to my foot. I took about six steps and immediately started the return process (customers pay for return shipping as far as I could see).

I FELT LIKE I FELL FOR A SCAM.

HORRIBLE CHEAP SHOE - DO NOT PURCHASE ONLINE - YOU WILL BE DISAPPOINTED.

September 13, 2026
Unprompted review
Rated 1 out of 5 stars

BE VERY CAREFUL…

I ordered the size shoe that matched their sizing chart. The shoes were very small - too short and very tight.
When I requested the procedure for return, I was told to keep the original pair and for $9.99 shipping fee, they would send the larger size.
I was provided no avenue to return the small size. I then agreed to try the half size larger shoe.
When I went to check-out I was charged the$9.99 shipping AND , $7.15 restocking for a total of $16.14. I recommend extreme caution in dealing with HIKE.

September 7, 2026
Unprompted review
Rated 1 out of 5 stars

Responding to bad review with useless…

Responding to a bad review with useless false concern and understanding WITHOUT any resolution seems like another CON. Sending an email to me saying your offer of money back dropped from 50% to 30% is further evidence of your scam. RETURN MONEY IN FULL!!! You have the order number and the TRACKING NUMBER.

September 14, 2026
Unprompted review
Rated 1 out of 5 stars

Felt ok for the first couple days

Felt ok for the first couple days. Then noticed some pain on the bottom of my heel. The pain worsened so I quit wearing them. I emailed Hike several times about this but NEVER had a response. When the pain persisted for a couple weeks (using anti inflammatory medication, as well elk as heat/ice alternating), I finally went to a podiatrist. When he heard it started with the shoes, he just shook his head, diagnosed me with plantar fasciitis. . Now, a few more weeks later, the pain is almost under control, but I am facing surgery if it doesn’t completely resolve. And all because I believed the hype. And with NO customer service, it feels like a scam! Beware!

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

Shoes did meet my expectations with poor customer service …

I am disappointed with the shoes which did not meet my expectations. I sent a notice that I wanted to return the shoes according to the satisfaction guarantee; however, I have not received any response to my request for a mailing label or further instructions on the return of my order # 2666076. Poor customer service and only feedback has been to use the discount provided on next order.

September 11, 2026
Unprompted review
Rated 1 out of 5 stars

I seen that Hike footwear was offering…

I seen that Hike footwear was offering a second pair free with the purchase of a pair on their web site. So I made the purchase on that web site. I only received one pair, so I call and text the company and they did not resolve this issue. They said that will need to purchase the sneaker again and that they will not honor what was on there web site: the second pair of sneakers. Sad the sneaker are nice, the business morals are not.

September 14, 2026
Unprompted review
Rated 4 out of 5 stars

Bought too soon

Shoes are very good. Shipment took longer than I expected. Also- after buying my pair, I get multiple notifications of buy one, get one. I don’t need 3 pair and regret I bought before seeing this deal.

August 26, 2026
Unprompted review
Rated 4 out of 5 stars

Question

Delivery was good. In one spot I saw to size up because shoe ran samll. I ordered 2 pair so I have a 7.5 and 8. I normally wear a 7.5. They actually feel better. I have worn the 8, don't know if I can return for correct size. Can you help.

September 14, 2026
Unprompted review

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