Hilti Reviews 

Horrible website and terrible layout. Trying to get a straight answer from these guys is like asking for a state secret. Everything is confusing, nobody gives clear information, and you get sent in circles instead of getting actual help. A complete waste of time and one of the most frustrating customer service experiences I’ve had. Fix your website and train your staff to answer basic questions.

I have signed up for a 4 year contract . In the first 2 years I added tools , and bought items from them , and they were all over me . I had a tool stop working , they changed within a few days .
Now - totally different service . Passing me on , ring this number , fill in this form , coming up with a£40 delivery charge 12 months ago , for a drill bit , that was waivered , by the account manager .
Bottom line is I’ve had less than £3k of tools from them at a contract cost of £12k , and you hand the tools back .
It’s much better to just buy the tools ,
Btw - the batteries are really expensive and heavy .

Bought $8,000 in healthy equipment now unsupported and was offered $75 per piece of equipment that I bought from them what a piece of junk what a horrible company I would never buy Hilti equipment ever again

The power tools is very expensive but the service is very poor. If your power tools will be broken or damage, it will be disposable as the costumer service is very worst and your tools cannot be repair anymore. Don't buy this expensive products, instead choose Dewalt or Bosch.

Very poor as we had worked with them for substantial amount of time.
They have let us down very badly which is a shame.

I've owned a DGH150 grinder for 3 years and I use it maybe 3 to 4 times a year just to grind mortar off of subfloor. Recently it started powering off and a light would flash. I took it to hilti and they said they can't even identify the problem they have to ship it to a service center. I just got a quote of $1200 to fix it plus they want to charge me $60 to ship it there. Their quote doesn't even tell me what the problem is. This tool seems poorly built and the service is atrocious. They also have the nerve to write on their service quote that if you don't reply within 30 days they'll destroy your tool. This comes after i've had negative experiences buying the rubber sheathe for dust containment, my sales rep recommended the wrong part and it wouldn't fit and couldn't be returned. I certainly will not be buying Hilti again

Absolutely outrageous that this company discontinued the gas for the GX120!!! I wonder just how many tradesmen you people just screwed!! This company should be forced to buy all these guns back!! Whatever brain trust made this decision should and needs to be fired ASAP!!

Terrible rude customer service.. need to buy 1 item but can't buy it unless you register blah blah... urgently need an item but the service rep was not in the mood to help. He couldn't understand how they can send me a part ??? Take my details and payment and send it... not that hard .. I am better off dumping the jack hammer and buy a better brand that supports customers...

Honestly, Hilti is one of the best companies when it comes to tools and equipment. Their machines are very strong and built to last for years, even with heavy work on site. I’ve used their tools many times and the performance is always reliable and comfortable to work with. The price might be a bit higher than other brands, but the quality and durability are definitely worth it. In my opinion, Hilti is a very dependable choice for anyone who needs professional tools.

Great product, unfortunately the Customer Service structure is horrible unless your conducting million dollar projects. Multiple issues with Fleet tool returns, not advising that new version of the tools have been modified not to fit our current bits until we are on jobsites, billing issues, flat out lied to by multiple account reps that have been assigned to our account over the years. Says something when there is high turnover in account reps. The tools are great; just horrible representation in the USA

Had a hilti rep call me recently. Whilst explaining that I now prefer dewalt due to the fact that hilti are way too expensive he simply put the phone down on me. This is a perfect example of how poor hilti are nowadays. Hilti collated screw gun set is over a thousand pounds compared to under three hundred pounds for a dewalt!!

Not a review of the actual services themselves. But one of the Hilti cars were parked in my cul de sac and ran over my little boys scooter completely destroying the brake and the back wheel.

Very disappointing experience with the communication and issue resolution within this company. The treatment was very unfair and lacked transparency. You would expect way more openness, clear communication, and respect towards employees from a company of this stature. Unfortunately, this company does not meet those expectations as an employer.

Hilti Rotating Laser – major disappointment from a so-called premium brand

Buyers, beware. I bought a Hilti rotating laser expecting top-notch quality. Sadly, the experience has been the exact opposite.

I used the laser on just four foundation slabs, yet it broke down three times with the exact same issue. Twice during the warranty period, Hilti’s service did nothing but calibrate the device and claimed it was “fixed.” The issue kept coming back – even in the hands of a Hilti reseller, who experienced the same problem. Again, only calibration, no real repair.

After the warranty expired, I was suddenly quoted €320 for a repair, almost the price of a brand-new laser from another brand.

This is unacceptable. From a company like Hilti, I expected responsibility and product reliability – not repeated malfunctions and expensive repairs after minimal use. I own other measurement tools from competitors, and they’ve worked flawlessly for years.

I’ve lost all trust in Hilti – I won’t buy anything from them ever again.

Had a Hilti employee, a bald very overweight 40 year old driving a Hilti red electric estate in a manner dangerous to the public overtake me in a reckless Manor. This cretin nearly knocked me of my motorcycle. He over took my motor bike at high speed only to have to stop 200 meters up the road for the traffic lights on lady bower Bridge near Sheffield. . He then turned left onto Manchester Rd heading west. How can Hilti afford to have a bafoon drive in a Manor dangerous to the public like this guy did. This happened Sunday 15.06.25 time 12:20 PM description of driver balding short redish hair, very over weight. Around 40 years of age . Wearing head phones while driving, and driving like an idiot. If Hilti cares to contact me my phone number is 01143605355

If i have to chance leave 0 star review i would leave it! I had laser PM2L level from Hilti never had any issiue, i keep in tool chest and i broke the top glass, i check with another laser horizontal works well but decided to fix it, they sent me on quote Top of the charge 179£+VAT+ postage end up with 228£!!! Cost new one is 188£ Terreble customer service im Glad to use Milwaukee"... If only had read the reviews, Never buying again Hilti...

Dreadful customer service. Poor staff product knowledge. Hilti has a very 'entitled' attitude and in the event of errors made by Hilti, the customer is expected to jump through hoops in order to get a refund / collection of products sent in error.
In addition, we have stopped using Hilti equipment in the last 5 years, as the product quality seems to have significantly reduced. This means more regular repairs, which are astronomical in cost and can only be carried out by Hilti. In a lot of cases, Hilti refuse to repair equipment that requires minor repair work, in the interest of selling new equipment and the various different finance plans that they offer. We have found Bosch equipment to be more reliable and service & repair can be carried out by independent companies, quickly and much more cost effectively.

Customer service at Hillington is always good although dealing with tool repair is not. I bought the masonry 600 cut off saw for £1180 it is not used every week occasionally used. Was fixed during warranty the same repair was quoted £415 outside warranty last year now this year the repair is £740 that's £100 more expensive as a sthil saw. Saw cost £2335. Would you spend that in hires over 4 years or 3 or 4 other masonry saws .I would stay away from this tool unless you have money you need to waste. I was lead to believe if you bought this make it would last forever it never even outlast a recon sthil saw at £180. They make out it will last you a lifetime it certainly does not