Hippo Motor Group Reviews 

3,265
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 737 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable throughout the entire purchasing journey. Consumers find the online platform extremely easy to navigate and truly appreciate the smooth, well-organized vehicle handover process. However, some customers also noted frustrating issues with after-sales support and unaddressed mechanical problems in their vehicles. People experienced long waiting times at the dealership and sluggish communication when trying to reach managers for assistance. A few reviewers felt completely unsupported when attempting to resolve vehicle damages and unexpected faults discovered shortly after purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and highly... See more

Service

Reviewers highlight positive aspects of service, noting that transactions and vehicle collections are smooth... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers describe the staff as very... See more

Product

Users describe ambiguous interactions with product, reflecting mixed experiences regarding vehicle... See more

User experience

Customers report overwhelmingly positive experiences with the overall user experience, describing the process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First car buying experience with Hippo, overall is has been a very easy process. Thomas did bend over backwards for us in finding the right car at the right price. Had a location change to collect the... See more

Company replied

Rated 5 out of 5 stars

A great service no pressure sell and very helpful Young French fellow who did everything very well We picked the Range Rover up next day too thanks to Josh who helped with old man’s inability to typ... See more

Company replied

Rated 5 out of 5 stars

what can i say! I certainly wasn't expecting the speed , professionalism and thought that I recieved when Nathan took my call. I was very particular about the colour I wanted and yes its fairly rare ,... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Many thanks to Callum at the Blackburn branch. Found finance for us when we had been struggling. Very helpful, knowledgeable , patient, and friendly. Very easy to use website.... See more

Company replied


Company details

  1. Car Dealer
  2. Finance Broker
  3. Leasing Service
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Hippo Motor Group

Written by the company

Welcome to Hippo Motor Group

Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.

As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.

Whether you’re looking for:

  • Personal car leasing
  • Business car leasing
  • Vehicle finance
  • New and used cars
  • Vans
  • Prestige vehicles

Our award-winning team is here to help every step of the way.

From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.

We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.

If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.

The perfect vehicle. The right deal. The Hippo experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,265)

720 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful service throughout

Really helpful service throughout, Haseeb and Liam have both provided excellent customer service and done everything they could to help us and get our new car as quick as possible. Thank you.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Simply amazing.

Such an excellent, simple process from start to finish. Incredibly helpful and polite staff. Adam who found me the car was nothing short of amazing. And Josh who dealt with everything at the dealership was just as polite and helpful. Would highly recommend to anyone looking for their new car.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Lewis and Matt were extremely helpful

Lewis and Matt were extremely helpful, first time considering a lease and they gave me all the peace of mind possible, reassured me all the way and answered every single query I had along the way. Absolutely brilliant service, highly recommended. Couldn’t be happier

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Olivia has been fantastic from our…

Olivia has been fantastic from our first visit, with no pressure what so ever.
We then found ourselves the perfect vehicle which Olivia gave us the keys and the opportunity ourselves to look around the vehicle before we then decided to test drive and we have to say it was a prefect drive.
Olivia has certainly made our purchase so easy and straightforward.
A massive thank you for your patience and support.
You are an inspiration and an asset to the company.
We shall highly recommend and of course be back when we want another vehicle.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Staff were very polite and professional…

Staff were very polite and professional on arrival, felt very welcomed. Customer service was great, very efficient and friendly. This is my second finance vehicle with Hippo and will continue to use them as they overall are brilliant. Great service.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Glad I chose Hippo

Catalina has been a star the entire process, never pushy on anything and so helpful in finding me my car. Liam was also great at the end of the process with the handover making it extremely easy. Very glad I chose to go through Hippo!

September 3, 2026
Unprompted review
Hippo Motor Group logo

Reply from Hippo Motor Group

Hi Megan,

Thank you for your fantastic feedback. We’re delighted to hear Catalina was so helpful and made the process feel easy and pressure-free, and that Liam provided such a smooth handover. We really appreciate your kind words and support, and we’re glad you chose Hippo!

Team Hippo

Rated 5 out of 5 stars

Excellent vehicle delivery by David

Excellent vehicle delivery by David i had a great experience with my car delivery today. David L was professional, polite, and made the whole handover process quick and easy. I am thrilled with my new car. Thank you for the fantastic service!

September 3, 2026
Unprompted review
Hippo Motor Group logo

Reply from Hippo Motor Group

Hi Paul,

Thank you for your fantastic feedback. We’re delighted to hear David provided such a professional, polite and efficient delivery experience. It’s great to know he made the handover quick and easy and that you’re thrilled with your new car. We really appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Warranty error on my part……

After making a mistake on claiming on my used car warranty which the warranty company would not accept I asked the dealership for help in recovering some of my costs which they did and I am grateful for that,very responsive to the issue I couldn’t have asked for more.

September 3, 2026
Unprompted review
Hippo Motor Group logo

Reply from Hippo Motor Group

Hi Eddie,

Thank you for your feedback. We’re pleased to hear our team were responsive and able to help recover some of your costs. We really appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Brilliant service

Brilliant service, easy going from start to finish with a massive showroom for of clean motors, these guys take good care

September 2, 2026
Unprompted review
Hippo Motor Group logo

Reply from Hippo Motor Group

Hi Jack,

Thank you for your fantastic feedback. We’re delighted to hear you had such an easy-going experience from start to finish and were impressed with our showroom and selection of clean, well-presented cars. We really appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Thank you

Thank you to Josh and Tristan for your help when collecting my new car!

September 1, 2026
Unprompted review
Hippo Motor Group logo

Reply from Hippo Motor Group

Hi Katrina,

Thank you for your feedback. We’re delighted to hear Josh and Tristan were so helpful when collecting your new car. We really appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Ruby was extremely helpful and…

Ruby was extremely helpful and understood i needed a car very quickly, she kept me informed with the whole process and answered my texts very quickly.
Garry delivered my car and he was again very helpful and showed me how to connect my phone to the car, he was very polite and the car was extremely clean, and just what I needed.
This whole process was not stressful at all and would definitely use hippo cars again.

September 1, 2026
Unprompted review
Hippo Motor Group logo

Reply from Hippo Motor Group

Hi Mandy,

Thank you for your fantastic feedback. We’re delighted to hear Ruby kept you informed throughout and made the process stress-free, while Garry provided such a helpful and polite delivery experience. We’re also pleased you were happy with your car. We truly appreciate your recommendation and support.

Team Hippo

Rated 5 out of 5 stars

Really pleasant and informative…

Really pleasant and informative handover by Liam - very pleased with the service. Would recommend.

September 1, 2026
Unprompted review
Hippo Motor Group logo

Reply from Hippo Motor Group

Hi Kevin,

Thank you for your feedback. We’re delighted to hear Liam provided such a pleasant and informative handover. We really appreciate your recommendation and support.

Team Hippo

Rated 5 out of 5 stars

Very simply and non complicated…

Very simply and non complicated everything explained quick and easy. Josh at Peterbrough and Lewis were fantastic through the whole process.

August 31, 2026
Unprompted review
Hippo Motor Group logo

Reply from Hippo Motor Group

Hi Gordon,

Thank you for your fantastic feedback. We’re delighted to hear you found the process simple and straightforward, with everything explained clearly and efficiently. It’s wonderful to know Josh at Peterborough and Lewis were fantastic throughout the whole experience. We’ll be sure to pass on your kind words to them both.


Team Hippo

Rated 5 out of 5 stars

Josh was amazing

Josh was amazing. Really helpful!

August 31, 2026
Unprompted review
Hippo Motor Group logo

Reply from Hippo Motor Group

Hi Sophie,

Thank you for your fantastic feedback. We’re delighted to hear Josh was amazing and so helpful throughout your experience. We truly appreciate your kind words and support.

Team Hippo

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