First car buying experience with Hippo, overall is has been a very easy process. Thomas did bend over backwards for us in finding the right car at the right price. Had a location change to collect the... See more
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Review summary
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A great service no pressure sell and very helpful Young French fellow who did everything very well We picked the Range Rover up next day too thanks to Josh who helped with old man’s inability to typ... See more
Company replied
what can i say! I certainly wasn't expecting the speed , professionalism and thought that I recieved when Nathan took my call. I was very particular about the colour I wanted and yes its fairly rare ,... See more
Company replied
Excellent experience. Many thanks to Callum at the Blackburn branch. Found finance for us when we had been struggling. Very helpful, knowledgeable , patient, and friendly. Very easy to use website.... See more
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Company details
About Hippo Motor Group
Written by the company
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Contact info
United Kingdom
- www.hippomotorgroup.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Brilliant service
Brilliant service, easy going from start to finish with a massive showroom for of clean motors, these guys take good care
September 2, 2026
Unprompted review
Troy and Matt were both really helpful.
September 2, 2026
Unprompted review
Thank you
Thank you to Josh and Tristan for your help when collecting my new car!
September 1, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Katrina,
Thank you for your feedback. We’re delighted to hear Josh and Tristan were so helpful when collecting your new car. We really appreciate your kind words and support.
Team Hippo
Ruby was extremely helpful and…
Ruby was extremely helpful and understood i needed a car very quickly, she kept me informed with the whole process and answered my texts very quickly.
Garry delivered my car and he was again very helpful and showed me how to connect my phone to the car, he was very polite and the car was extremely clean, and just what I needed.
This whole process was not stressful at all and would definitely use hippo cars again.
September 1, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Mandy,
Thank you for your fantastic feedback. We’re delighted to hear Ruby kept you informed throughout and made the process stress-free, while Garry provided such a helpful and polite delivery experience. We’re also pleased you were happy with your car. We truly appreciate your recommendation and support.
Team Hippo
Really pleasant and informative…
Really pleasant and informative handover by Liam - very pleased with the service. Would recommend.
September 1, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Kevin,
Thank you for your feedback. We’re delighted to hear Liam provided such a pleasant and informative handover. We really appreciate your recommendation and support.
Team Hippo
Very simply and non complicated…
Very simply and non complicated everything explained quick and easy. Josh at Peterbrough and Lewis were fantastic through the whole process.
August 31, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Gordon,
Thank you for your fantastic feedback. We’re delighted to hear you found the process simple and straightforward, with everything explained clearly and efficiently. It’s wonderful to know Josh at Peterborough and Lewis were fantastic throughout the whole experience. We’ll be sure to pass on your kind words to them both.
Team Hippo
Reply from Hippo Motor Group
Hi Sophie,
Thank you for your fantastic feedback. We’re delighted to hear Josh was amazing and so helpful throughout your experience. We truly appreciate your kind words and support.
Team Hippo
Josh looked after me when I came to…
Josh looked after me when I came to pick up my new car , absolute top bloke.
However after getting the car home I’ve found there’s an issue with the washer fluid not spraying out to clean my window screen and having looked into it further I’m not happy that the car hasn’t come with a parcel shelf and floor matts after the amount of money I have paid this is not acceptable really.
August 30, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Thomas.
Thank you for the lovely feedback about Josh, we're really pleased he looked after you well when you collected your new car.
We're sorry, however, that you've identified some concerns since getting the vehicle home. We'd like to look into the washer issue and the items you've raised regarding the vehicle so we can establish what's happened and see how we can help.
Our Customer Experience Team will review this with the relevant teams and contact you directly.
Chris - Customer Experience Manager
Matt were wonderful quick and smooth
Matt were wonderful quick and smooth
August 29, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Charles,
Thank you for your feedback. We’re delighted to hear Matt provided such a wonderful service and made the process quick and smooth. We truly appreciate your kind words and support.
Team Hippo
Matt and Alex (male) were absolutely…
Matt and Alex (male) were absolutely amazing. Made the process extremely easy and were very easy to talk to. Nothing was too much for them. Great blokes.
August 29, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Adam,
Thank you for your fantastic feedback. We’re delighted to hear Matt and Alex made the whole process so easy and were friendly and approachable throughout. It’s wonderful to know nothing was too much trouble for them. We’ll be sure to pass on your kind words to both of them.
Team Hippo
I was well look after the moment l get…
I was well look after the moment l get there by Olivia Polson and the sales was wonderful.
August 29, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Osahenhen,
Thank you for your fantastic feedback. We’re delighted to hear Olivia Polson looked after you so well from the moment you arrived and provided such a wonderful sales experience. We’ll be sure to pass on your kind words to Olivia.
Team Hippo
Wonderful sales and well looks after by…
Wonderful sales and well looks after by Olivia Polson
August 29, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Abram,
Thank you for your lovely feedback. We’re delighted to hear Olivia Polson provided such a wonderful sales experience and looked after you so well throughout the process. We’ll be sure to pass on your kind words to Olivia.
Team Hippo
Easy and Efficient
From the start of the process it has been simple and easy. Bilal went through all the options available to me and found the right vehicle for me. Communication was easy and getting answers to questions was efficient.
When collecting the vehicle the member of staff Matt was helpful and made the process easy and was helpful
August 29, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Ravi,
Thank you for your fantastic feedback. We’re delighted to hear you found the process simple and straightforward from the start. It’s great to know Bilal took the time to go through all the available options and find the right vehicle for you, while keeping communication clear and efficient. We’re also pleased to hear Matt was so helpful when you collected your vehicle and made the handover easy.
We’ll be sure to pass on your kind words to Bilal and Matt. We truly appreciate your support.
Team Hippo
Absolutely fantastic 5* service from…
Absolutely fantastic 5* service from walking through the door to view cars through to collecting my daughter’s new car tonight from Bailey! Thank you for staying a little after closing for us!
Would happily recommend yourself and the garage.
Thanks
August 28, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Esme,
Thank you for your fantastic 5-star feedback. We’re delighted to hear you received such an excellent experience from viewing the cars right through to collecting your daughter’s new car. It’s wonderful to know Bailey went the extra mile by staying a little after closing to make sure everything was completed for you.
We’ll be sure to pass on your lovely comments to Bailey. Your recommendation means a great deal to us, and we truly appreciate your support.
Team Hippo
what can i say
what can i say! I certainly wasn't expecting the speed , professionalism and thought that I recieved when Nathan took my call. I was very particular about the colour I wanted and yes its fairly rare , match that with the trim spec and mileage no chance ! Nathan call me within an hour and told me he had found one .I was lost for words , he talked and messaged me every step and every day , once i arrived at the peterborough showroom , offered a coffee sat down with Matt who went through all the final checks and paperwork and I headed home with my dream car , I cannot thank Nathan enough for everything ! You found what I thought couldn't, appreciate it tons
August 27, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Rob,
Thank you for your fantastic feedback. We’re delighted to hear Nathan went above and beyond to find your dream car and kept you informed throughout the process. It’s wonderful to know Matt also made the final checks and paperwork straightforward at our Peterborough showroom.
We’ll be sure to pass on your kind words to Nathan and Matt. We truly appreciate your support.
Team Hippo
Customer Experience
I will say the service at the beginning was great and when i wasnt happy with the car they offered to change this. However upon taking delivery of that car it was identified there was issues. The drivers door knocking, boot not aligned, repainter bodywork with sanding marks, corroded disks and after getting a check on the car was identified previous damage. As a result of this i used the return procedure and decided to buy locally as the savings from buying from Hippp were not worth it. What should be a straight forward process is turning into a daily chasing from me to get a response and when i do speak with someone they dont give you answers and tell you hopefully the team will be in touch. The team being the cancellations team, worrying if they are so busy they cant respond to you. I even offered to return the car myself in order to get my money back and close this issue out quicker. It feels like the customer experience team are not genuinely interested.
August 26, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Craig,
Thank you for sharing your feedback. We're pleased that your initial experience with the team was positive, but we're sorry that the process since deciding to return the vehicle has not been as straightforward as it should have been.
Your return has now been accepted and our Customer Experience Team is progressing the collection arrangements and next steps with you directly. We also recognise that you should not need to chase us for an update, and we are reviewing this internally.
We will remain in contact with you until the return is completed.
Chris - Customer Experience Manager
A great service no pressure sell and…
A great service no pressure sell and very helpful Young French fellow who did everything very well
We picked the Range Rover up next day too thanks to Josh who helped with old man’s inability to type on tiny phone screen without his readers great work both of them
August 25, 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your fantastic feedback. We’re delighted to hear you received such great service with no pressure and found our team so helpful throughout. It’s wonderful to know Josh went above and beyond to make the collection process as easy as possible and helped with the practical details along the way.
We’ll be sure to pass on your kind words to Josh and the team. We truly appreciate your support.
Team Hippo
Liam at Handover team Hippo Blackburn
Liam in the handover team was welcoming and reassuring. The handover with him was handled well despite him being on his own due to collegue illness.
August 26, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Mick,
Thank you for your fantastic feedback. We’re delighted to hear Liam was welcoming and reassuring during your handover. It’s especially great to know he handled everything so well despite being on his own due to a colleague’s illness. We’ll be sure to pass on your kind words to Liam.
Team Hippo
Thank you for a smooth transaction from…
Thank you for a smooth transaction from start to finish! I cannot thank Matt enough, he went above and beyond to help me out!
Thank you for Mark Cottam for delivering my fab new car also! What a great guy! Great experience all round! Thank you ☺️
August 26, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Carole,
Thank you for your fantastic feedback. We’re delighted to hear you had such a smooth experience from start to finish. It’s wonderful to know Matt went above and beyond to help you, and that Mark Cottam provided such a great delivery experience with your new car. We’ll be sure to pass on your kind words to them both.
We’re so pleased you had such a great experience overall. We truly appreciate your support.
Team Hippo
Garry delivered my car today
Garry delivered my car today. Very polite & friendly & knowledgeable. Answered all my questions effortlessly.
August 26, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Tracey,
Thank you for your fantastic feedback. We’re delighted to hear Garry provided such a polite, friendly, and knowledgeable delivery service. It’s great to know he was able to answer all your questions so effortlessly. We truly appreciate your kind words and support.
Team Hippo
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