I didn't have to wait to be served. The staff had to do an internet search to respond to my query which was done quickly and efficiently. The order made, it was dealt with promptly and I was informed... See more
Company replied
Location
Switch location84a Princes St, EH2 2ER Edinburgh, GB
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I could order the item I wanted in store to be collected at a later date at a good price,and the person serving me was very helpful. I don't appreciate however always being asked after purchases to fi... See more
Company replied
I apreciate how well organized your shops are. You sell good Quality Items and I enjoy shopping at your Stores or Online. I collect Movies and Books. great!!
Company replied
My shopping experience for my granddaughter and grandson was excellent. A young lady in an Edinburgh store took charge of my granddaughters K-pop wish list and sourced everything on the list. What... See more
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Company details
About hmv (UK) - Edinburgh Princes Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
84a Princes St, EH2 2ER, Edinburgh, United Kingdom
4.7
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The DVDs I asked for were not in stock…
The DVDs I asked for were not in stock in store. They were quickly ordered and brought in in three days. Everyone knew what they were doing and were very helpful.
August 3, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Dilek
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordering up a dvd
I didn't have to wait to be served. The staff had to do an internet search to respond to my query which was done quickly and efficiently. The order made, it was dealt with promptly and I was informed when the item was ready to collect. A smooth, straightforward process, appreciated by the customer.
July 31, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hello Archie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I've used hmv for 40years buying cds
I've used hmv for 40years buying cds, vinyls and DVDs ,videos won't shop anywhere else
July 18, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Angela
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
alway good shopping experience
I apreciate how well organized your shops are. You sell good Quality Items and I enjoy shopping at your Stores or Online.
I collect Movies and Books. great!!
July 12, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi henk
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My order
It was alright but my cd came cracked my dvd was fine though.However they did both work luckily.
July 14, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Layla
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Reply from hmv (UK) - Edinburgh Princes Street
Hi Lynne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They were trusting enough to get in the…
They were trusting enough to get in the item that I was looking for in reasonable time and efficiently let me know when my order had arrived in store to collect
July 3, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hello Elizabeth
Thanks for taking the time to leave us a review!
We hope to earn those last stars from you soon ;-)
A great shop
A great shop with loads of great products and staff are always happy to help
June 28, 2026
Unprompted review
Reply from hmv (UK) - Edinburgh Princes Street
Hi Layla
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Edinburgh Princes St store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Your staff are very helpful as i am disabled
I am disbled and your staff are really helpful
July 3, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi ChatWithTechSupport
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Edinburgh Princes Street
Hi Simon
Thanks for your review. We love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Edinburgh Princes Street
Hi George
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Always works for me.
I've never had any problems buying from HMV online or in shop. Prices are normally pretty good and I can normally get what I'm looking for. Just keep doing what you do as you have it running great!
June 25, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi James,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
They let me know my dvd was going to be…
They let me know my dvd was going to be delaid on its release date, I eventually got it a week ago.
June 19, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hello Mr Kelly,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Edinburgh Princes Street
Hi patricia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Antony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Lucy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service for orders & pre-orders.
Easy to pre-order online. Free delivery to a convenient HMV store collection point near my work place. Fast efficient service from friendly staff.
This ticks all the right boxes for me and have used the service before and will do so again.
May 22, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My CD arrived in good time and in the…
My CD arrived in good time and in the condition described. Very happy.
May 26, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Princes Street store staff obtained…
HMV Princes Street store staff obtained a dvd by order quickly for collection. Service by store assistants at ordering and collection stages was helpful quick and friendly. A credit to HMV
May 20, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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