Hoobuy Reviews 

I placed several orders over the years. At first, it took them weeks to purchase the item and a month to ship the package. I made the mistake of ordering it again because the last one was kind of okay, but: this latest order has been pending for over a month without being shipped, and they canceled it after I insisted that they contact the seller. I've been insisting for over a week now that they refund my >$100, but when I try to request a refund, I get an error message, and I'm not getting any help from them. He must be the worst agent there is right now.

I am writing this review after almost two months of complete radio silence and unresolved issues regarding my order.
I placed an order on Hoobuy and paid directly via international bank transfer. The payment was successfully processed and received on their end, but my orders have never arrived in their warehouse and is now way past its expected timeframe. Hoobuy support team is doing nothing about it.

Do not use this platform under any circumstances. They are running an exit scam, taking customers' money, and refusing to fulfill orders or issue refunds.

I made two purchases on June 18, 2026, and paid using MB WAY. It has been over two months, and my orders are permanently stuck on the "Purchased" status. The items were never even ordered from the factory.

When you try to get your money back, you realize their customer support is completely fake. There are no human agents. No matter what you write, a bot replies with the exact same automated copy-paste message over and over again, making it impossible to cancel the order or request a refund through the platform.

I have already escalated this to their payment processor (Unlimit EU LTD) demanding a forced chargeback, and I am preparing to file a formal police report for online fraud with the authorities. Save yourself the headache and avoid this platform at all costs. Your money will be gone, and you will never receive your items.

Hoobuy is no longer what it use to be if you purchase a product it will remain on pending forever they will not purchase your product for you please if you have ordered something immediately submit a payment dispute with your bank so you can get your money back

If you try to submit a refund request through the website the agents will lie to you and say that they have submitted a refund request on your behalf and will never actually refund you the money.

this website is no longer what it use to be and is a scam.

Its been over 4 weeks and my Items still have not went to warehouse. I have contacted them Multiple times and they just reposnd to same thing over and over again and its almost like its Ai chatbox. If you guys can help me please let me know. Order No.: HO5483284260718043072680, Order No.: HO5081084260718553471998 and Order No.: HO9788184260718714195616. They said that the order has been paid but they didnt receive in the warehouse and its been almost a month.

I had 2 pretty negative experiences with this useless agent, the first time my package took 1 month to just not arriving anymore, then the second one, when i ordered my things in 1 week they didnt even look at my orderes, contacted 10 times the "HOO BUY SUPPORT" if i can call it a support for just getting always the same response and doing nothing.
Dont buy.

THEY ARE PURE SCAM.

I have applied for a withdrawal and after 3 months they are still ignoring it i have opened a dispute with my bank and a recall they are doing an exit scam. Please dont order and open a dispute with your bank to get back your money

I do not recommend Hoobuy. I've been waiting for my withdrawal for more than two months, and I still haven't received my money.

The chatbot gives nothing but automated, nonsensical responses, and the support team has been no better. Instead of providing real updates or solving the issue, they just keep delaying things and wasting my time with generic replies.

If you're considering using Hoobuy, be aware that if something goes wrong, getting your money back can become a long and frustrating process. My experience has been extremely disappointing.

Hello,

I am extremely disappointed with how Hoobuy has handled my case.

My package was officially declared lost by Brazil Post (Correios), and for a long time I have been trying to contact your support to activate the shipping insurance. Unfortunately, every time I contact Hoobuy, I receive the exact same generic response: "We will contact the logistics company." After that, I receive no follow-up, no updates, and no solution.

This has been going on for weeks, and I still have no answer about my insurance claim.

In the past, activating shipping insurance through Hoobuy was simple and efficient. That gave customers confidence to shop on your platform. Today, the experience is completely different. Your customer service has declined significantly over the last few months, and it feels like customers are simply being ignored.

I was one of Hoobuy's biggest supporters. I recommended your platform to many friends, made several purchases, and even became a content creator promoting Hoobuy because I genuinely trusted your service.

Now, when I need support the most, I am left with nothing but automated replies and empty promises. This is extremely frustrating and completely unacceptable.

I am asking for a final resolution. My package has been officially confirmed as lost, and I expect Hoobuy to honor the shipping insurance without any further delays. If this issue continues to be ignored, I will have no choice but to share my experience publicly and warn other customers about how insurance claims are currently being handled.

I sincerely hope Hoobuy values its loyal customers and resolves this matter as soon as possible.
Parcel No.: P2026042900074894801965
Tracking: NN158979460BR

I ordered for a low price and I have to say that it is a very trustful and quality good agent. I ordered for the first time and was surprised by the quality. The delivery took 10 days from china that s amazing.

My credit card information was stolen and used to buy product from hoobuy. My credit card company spotted the issue and cancelled my card and replaced it. They flagged the purchase as fraudulent. The charge was for $44.45 and hoobuy only refunded $41.49. Contacting the company is impossible from their website without joining and exposing email accounts to their system. Sure it's only a couple of dollars, but how often do they pull this and people can't be bothered to fight it.

They used to be great and have great customer service, but from about 4 months ago till now, their service is pure garbage. It takes 4 months to cancel items, buy items from other agents and months to refund you. The service sound like a bot always asking the same question " Dear, may I ask if you want to cancel the order or urge for its processing?" as I stated tons of times i wanted to cancel the items as they take ages to go to the warehouse/ agent doesnt buy them, and have a refund. Really sad for such a poor service!

I have to do one star I'd really do negative -5 as I ordered 300 worth of stuff paid for at no point did they say u had to pay delivery cost on top I thought it was part of price anyway took 3 weeks to collect then when I said submit order they wanted another 500 dollars for delivery I was like no cancel but cannot get refund or money back either pay delivery fee or kiss your money goodbye absolutely a scam dishonest people hoobuy should be shut down I bought 300 dollars off stuff ended up with nothing they are just stealing avoid this place at all cost how can I spend hundreds of dollars and end up with nothing not even a refund it's stealing

First they didn't fulfill my orders, and then when I lost my refund, they didn't reimburse me. Terrible service, I don't recommend them.

i ordered a beanie but had to pay triple the price of beanie for the shipping and took like 3 weeks to arrive

Very good, very honest and very fast.

My two orders still show as purchased in the Hoobuy app, but in reality they were never paid. The vendor did not receive any payment, and the Weidian system has already closed the orders due to the deadline being exceeded.

HS9284074260326022541068
HS9501874260326151549366

This situation has been going on for days, which is extremely frustrating. I would appreciate it if this could be resolved immediately by placing a new order, since the previous one expired without payment.

Please handle this as soon as possible. Otherwise, I will have to publicly expose this situation on my social media, where I have a large community, as well as on Reddit, because what I am experiencing is something I would not wish on anyone.

i buyed 1 month and 10 days ago and still process pending and the support always says „we pushed the order sorry for delay"
its like talking to walls.
So i have a question if I cancel the order , do i get my money back and how long does it take??

something is wrong, a year ago it was quick order and fast delivery, now my order has no progress, no refunds and no human responses to my question. I would suggest not to use anymore.

I made a top-up and the money wasn't credited to my account, the support isn't working and they can't find a solution.