Houst Reviews 3,266

The company made it easy to get onboard, gave us all the advice we needed to get started, and took over the running of our home and bookings with ease. Great to have someone on hand full-time, and to organise the cleaning, and to have all the information to reference and updated on one simple dashboard.

If ever I have a query about my property I'm always impressed by the quick and efficient response from the staff at Houst.

Houst is the ideal solution if you want to make some money from your Airbnb, but don't (or can't) do all the associated work, like bookings, changing beds and cleaning. An experienced company, with good communications. I have been with them for 10 years.

Houst was an excellent broker of our flat in Melbourne. They provided great service, were responsive, proactive and took good care of our property. It was so easy to work with them and they helped along every stage of the process. I will certainly use them again if we use AirBnBn in the future

The location was good, easy to get around with use of public transit nearby. Size of the flat accommodated our needs. Some areas could have been cleaner, hide a bed was dirty and had to vacuum. The water got cold and had to reset the water heater. A few extra towels and more toilet paper would have been good.
Appreciated good communication, prompt in addressing concerns.

Competent, great communication,
Swift response, friendly and welcoming

Room was clean and had everything you needed, and was an easy walking distance to stores, the train station, and Essex University.

the apartment was clean, gut, comfortable, the localisation is very good.

Great location, peaceful and spacious accomodation. Perfect for a working visit to West London. The main living area was modern and clean, the 4 bedrooms were all a good size. Such a quiet neighbourhood with shops, gym and cafe just around the corner.

We engaged Houst to manage our townhouse on AirBnb and other platforms in Melbourne Australia. In brief, they are dishonest as they fail to disclose that they will keep all of your Reviews if you terminate them. The cleaning they provided was alarming as their cleaners basically did not clean continuously and if I did not inspect after each clean, this experience with Houst would have been a disaster for us as after each ‘clean’ it was left in extremely dirty condition. Basically, nothing was cleaned. Their towels were heavily stained with bodily fluid and warn out. Suitable as rags only. The linen on two occasions when they placed ‘fresh linen’ on beds had faeces on them. Houst does not care. They deducted from our bank account all cleaning fees, etc., even when we were constantly alerting them to this issue which left me having to cancel my work mtgs to clean our own townhouse for the next guest. Not once did they rectify anything. These issues commenced from the very beginning. This left us with no option but to sack them. This is when we realised they also kept all of our Reviews. Beware, they are a very dishonest business. We are now suing them through VCAT to return ALL costs that they deducted from our bank account plus for the return of our Reviews or compensation of our Reviews. Engaging them to manage our property on AirBnb left us with significant financial losses which we will sue for as well. Does it make you wonder why they have so many Reviews? It’s because they fail to disclose that if you sack them, they will keep them. They also advertised our townhouse on Airbnb hundreds of dollars less than the cheapest in our area stating to us that we needed Reviews. But they kept them and they are not return them to us. Stay away from Houst due to our experience. They almost destroyed our newly renovated townhouse. I believe all positive Reviews about Houst have been posted by their staff.

We had an extremely poor experience with Houst and deeply regret using their service.

Instead of making Airbnb hosting easier, Houst created constant stress, financial losses, and multiple operational issues. Over just 15 nights of hosting, we actually lost money after all the unexpected charges and problems.

Some of the major issues we experienced:
• A male cleaner repeatedly tried to enter our home without the requested sheets, asked to “hang out inside,” then later behaved aggressively when returning. We felt unsafe in our own home.
• Their 24 hour emergency helpline didn't always work. Some of their staff took holidays without telling us and didnt reply in emergencies.
• Their cleaners mixed up our personal linen with guest laundry, leaving us without clean sheets after returning from holiday.
• Houst sent the wrong type of contractor for a boiler issue, charged us for it, and later tried to bill us hundreds more for work we never authorized.
• A guest damaged our toilet/macerator system, but Houst and their handyman failed to diagnose it properly within Airbnb’s insurance claim window, leaving us with a £903 bill that could likely have been avoided.
• Communication between teams was chaotic and inconsistent. We were repeatedly told one thing over WhatsApp and then billed for something entirely different weeks later.
• Their cleaners also threw away sentimental personal belongings and food items collected during our travels. No compensation can replace those items.

The biggest disappointment is that the guests themselves caused very few problems — almost every issue came from Houst’s own contractors, cleaners, or management processes.

By the end of the experience, we had completely lost trust in their team. Would absolutely not recommend.

Located near Shaka Marianne world , most of restaurants available, room is clean and quiet, you find everything u need for self catering

The Airbnb we stayed in was amazing! So well equipped, lots to do, felt very safe and there was even a sauna that we didn’t know about until the day!! I’ve stayed with Airbnb twice now and have 2 more booked this year! Amazing.

Lovely flat, clean and fresh.
Great kitchen facilities, 2 bathrooms which is why we chose this flat.
Super easy check in.
Other than noise from the road in the front rooms (not unexpected for London!) it was nice and quiet.
15 min easy walk from King’s Cross so perfect location.
Thanks for a great experience.

We had a nice stay at the apartment, had all facilities, great service and good location close to London Eye.
I highly recommend.

I had such a lovely time. My family was really impressed with the place and the service they offered. The host was very friendly and they respond to help really quickly. Had no trouble with anything. 10/10 experience.

What a lovely place great location for travelling into London. The apartment was very clean and the communication was excellent

Location and hosts were amazing.

We had an issue while staying and the hosts replied and offered thier help immediately, would absoutely reccommed for the future.

Hi, we had a wonderful stay, felt like home, clean, spacious and we felt safe. Cleaning lady friendly and on time keeping the place clean for us. I Whenever visiting Cape Town. Every we needed was available in the place. I'll
definitely booked the place. Thanx 👍👍

Amazing experience. Easy to follow instructions for checking in. Incredible apartment, exactly as described - but with views that cannot even be accurately pictured in photographs. Thank you for making our stay in Paris so special!