IRG Repair Group Reviews 

I would have originally given a much lower rating as my car was returned with a sub standard repair to the bumper and an engine warning light. I contacted IRG at Pontypridd and spoke with the manager Callum. He was extremely apologetic and said he wanted the opportunity to put this right. They booked the car straight back in and provided a courtesy car. The car was returned in a better state than it was before my accident! A very high standard of repair and cannot fault their effort to put things right, admitting the fault. Callum showed me around the vehicle making sure I was satisfied. Would definitely use their services again, hence a 5 star review now.

I am delighted with the work carried out on my car which was returned in superb condition looking like a new car. IRG posted regular vehicle repair reviews which was greatly appreciated. Ellie on reception was extremely pleasant & helpful. An excellent company to deal with.

Excellent all round. Polite and friendly and helpful.

Irg Newport repaired my car and I was very pleased with the attentiveness and quality of of work from the staff

Totally professional organisation left me with
a lot of confidence in the high standard of work, that was completed surprisingly quickly considering the amount of damage caused by the incident. They kept me updated on the progress and informed me when the job was completed. They were courteous efficient and work to an exceptional standard. When
I collected the car you could not tell the car had been damaged remarkable

Very efficient company from start to finish.From the moment we booked it in and delivered my discovery i was kept informed on progress and the expect date of completion. Excellent repair ,thank you nigel

First class repair and excellent communication. This company understands customer services and i would recommend to anybody.

Very happy with IRG cardiff they fixed the repairs to my car and looks brand new im very happy. They were very helpful and a lovely team. Well recommended Thank you very much 😊

Lewis Joe and the others were always professional and kept me informed at every stage.
Highly recommend

I had what I thought were window alignment issues with my Audi TT frameless windows. I went to IRG on a recommendation and they fitted me in within 24hrs to drop the car off for a diagnosis. They confirmed the price beforehand. On inspection, they found that the doors had dropped slightly and they rectified this along with the windows for a perfect finish. They also kept to the original price, so no nasty shocks. Any Audi TT owners with window issues or door drop, I would highly recommend IRG!

Fast friendly staff and an excellent job

Wouldn’t recommend, told me the parts ordered in would take 4-6 weeks and they’ll let me know when they come and would have started it but they didn’t. Women rung me yesterday stuck up. Attitude that the courtesy car 24 hours to bring back knows had vulnerable people that use the car and mini vallet where by

Car went in for a repair, found the staff very friendly and professional. Kept me informed regularly the person who dealt with myself was lauren.
Also the driver who picked the car up and delivered it back was really helpful one nice bloke lol 10/10 great survive 👍.

Very friendly and knowledgeable, excellent communication throughout, excellent repair, car returned spotlessly clean. Thank you

My Audi Q2 was hit by a stone on the motorway.Damage to the bonnet an grill.My insurance instructed IRG to repair.A few teething problems with communication but rectified by senior management.Got my car back today an happy with IRG.Would recommend.

Lovely people felt very welcome

Amazing service, thank you!

Very friendly staff who kept us informed at every stage of the repair. The repair was completed to a very high standard and the car looks as good as new. Having a courtesy car while the work was being done allowed us to carry on with life. Would be happy to recommend their services to someone else. Thanks very much for all your help and getting us back on the road.

Staff super polite and helpful communication was superb and they did a top class job quickly and efficiently 😀

Very good service form the IRG team from start to end. My car was involved in a minor accident and my insurance company selected IRG. They were great at communications with the vehicle being collected & dropped off (and it has also been cleaned with was nice).