InstaForex Reviews 

Is good Instaforex to care with Customers on Customer support because if some one Complained it is not Resolved his issues on Time just like me I'm complaining about My Profit Withdrawal since they not Allowed me to Withdraw this my Account 9247305.
I Was Made Profit from No Deposit Account Please you Have to Allow me withdraw my Profit please

I have been a client of Instaforex for past 10yrs
wonderful broker with their partners in mind
awesome custormer care varities of promotions and bonuses
i have recommeded them to many of my friends
number broker in the world
thier trading app is the best i ever used
Ikechukwu Livinus Nwodoh
from nigeria

Traders: stay away. They let you deposit, let you lose, and steal your profits when you win. I hope everyone reads my experience before trusting them with a single dollar.

InstaForex replies here only to polish its image. Their replies come with zero proof. I have all the evidence: account statements, trade history, screenshots of the deductions, their own ads saying scalping is allowed, and every email and chat with their support. It all shows exactly what kind of company this is: a scam.

They never showed one clause to justify it, because there isn't one.

I'm not the first. Hundreds of reviews here tell the same story.
My advice for all trader run away from this scam company

I enjoyed the support and signals I got during my trading

Further Reply

You are not playing by your own regulations.
This is the most humiliating experience ever. You have clearly stated on your website:

"Dear customers, we remind you that withdrawal of funds from a trading account is possible only when using the same payment system through which the deposit was made and in the same currency."

On the issue of profit, my account history does not show a $17,000 profit. I have a $15,770.65 as profit. You took the rest $1,176 as swap correction. Your representative never mentioned anything about a prime payment system. And i don't know why you want to use the "most popular european payment system" when that was not what i had originally used in my deposit.
My loss is mine and i did not make any fuss about it when it happened. So why are you holding on to my profit and stagging me for a loss intentionally and now as a pay back to tellling the truth about what happened.

You are the one misleading the public because the $5,000 you claim to be a compensation was not withdrawable until after 1year. I have the screen shot. Why did you not include that part in your reply than making it look like you were trying to help me. Also, to correct you like i had explained in the email i sent and have reforwarded this evening to your finance and other team, you selected method is not only causing a loss through its commission of 2.8% like you said but through an exchange rate of NGN1000/$1 as against the rate on your NG website of NGN1305/$1 you can see how it all translates to a ~32% loss. I detailed this in the email of Oct 16th. Below is and a quote from that email

"Your partner reached out to me yesterday afternoon, stating that the only available withdrawal option being offered by Instaforex is Skrill or Neteller. This will never happen. I have already lost money from the exchange rate dropping from NGN 1,317/$1 since 2nd Oct when I made my first withdrawal attempt till now with all the delays to NGN 1,305/$1. My withdrawal is for $34,128.70 that amounts now to NGN 44,537,953.50 ( with a loss of NGN 409,544.40 due to claims of ID verification delays). And with skrill thing take a look at the exchange rate below and see how much that will be left in my Nigerian bank account by the time either your partner or myself end up withdrawing and converting through Skrill.
Sending money (Skrill-to-Skrill) 1.45% Paid by sender
1.45% of $34,128 =$494.85
The exchange rate for Skrill on this Nigerian site is N1,000 to $1
Skrill 1.45% Transfer charge: $494.85 x N1000 = N494,000
$494.85 - $34,128.70 = $33,633.85
$33,633.85 x 1000 NGN = 33,633,850 NGN as against $34,128.70 x 1305 NGN = 44,537,953 NGN
33,633,850 NGN - 44,537,953 NGN = 10,904,103 NGN Loss
This is a screenshot of your website stating that withdrawal will only be possible using the same payment system through which the deposit was made. "

I have several emails to finance and to support raising the concern about the use of Skrill and all i got was robotic answers without addressing the issue on the payment system raised.

Another robotic answer just this evening 20th Oct.

"Dear Client,

We see that the $34,128.07 withdrawal has been completed from your trading account 15839936.

If you have any further questions, please do not hesitate to contact us.
Thank you for your letter.

Faithfully yours, Richard
InstaForex Group"

Meanwhile the money still sits in my trading account.
You are taking advantage of customers who have always played by the rule been on the platform for years and you are being a bully telling me you are only going to process my payment at a loss after 3 weeks of being patient, and sending emails to all your listed channels including Finance.

I regret all the time spent on this platform and i have not misled the public but told the truth. It was a simple withdrawal request that needed no drama since 2nd October. The Public will be the judge.

Instaforex Said Withdraw time 6-7 hours but they take 4-5 days big blunder... And trader can't trade the heaviest mistake of their. About Bonus also they misleading their clients

**Update — October 20, 2026: Dispute Resolution and Successful Withdrawal**

Following my complaint, InstaForex agreed to return the original USD 250 prize to account 15902363 and review the transactions in account 15902365 according to the eligibility of the instruments traded.

Both accounts originated from prizes awarded in InstaForex's Lucky Trader contests. Account 15902363 received a USD 250 contest prize, while account 15902365 received a USD 750 contest prize.

The USD 250 prize was credited back to account 15902363. In account 15902365, InstaForex applied a USD 169.70 adjustment for ineligible trades while preserving the profits from eligible instruments under its recalculation.

I am pleased to confirm that I have now successfully received the USD 750 withdrawal corresponding to the profits in account 15902365, associated with the second Lucky Trader contest prize.

I appreciate the company's response and the concrete steps taken to address my concerns. The return of the original prize, the recalculation of the second account, and the successful withdrawal represent meaningful progress toward resolving this dispute.

I am updating this review to reflect the outcome and acknowledge the actions taken by InstaForex to resolve the matter.

I like this plat form. I also want to say thank you to Mr.Jacky for the support , service and advice.Thank you very much to Mr.Jacky .

I had not logged into my account for years, and upon emailing the support team, it took barely 5 minutes and I got a reply with all relevant credentials to regain access to the platform.

I liked your platform.

Your customer service is the best for now

Great broker and great and fair demo contests

1. Verification. Sent documents for verification,. Received confirmation of verification. Yet after a few days status is now unverified. I have done multiple verification on the same account with cycle recurring.

2. Request for verification for each account belonging to same individual. Verification for the individual should suffice for all accounts belonging to the individual.

3. Inefficiency in funds transfer between own accounts. Approval must be granted to transfer funds between accounts owned by same individual. This is very inefficient and time wasting. If an account is on a drawdown you will likely have a margin call before you are able to fund the account notwithstanding that they may have unverified your already verified account.

4. Instacopy. I keep feeling details about the strategy its stored then after a while all details are removed and you have to redo again. Cycle keeps recurring. Very tiring.

I am extremely disappointed with InstaForex’s deposit and withdrawal service in Pakistan. The overall payment system and customer experience need serious improvement.
When I made my first deposit, I was able to deposit easily through Easypaisa. However, when I tried to make another deposit, the Easypaisa and JazzCash options were no longer available.
I was then informed that there was an internal server issue, because of which I could not deposit or withdraw funds.
I am currently trying to withdraw my funds, but I cannot find a proper withdrawal option through bank transfer, Easypaisa, or JazzCash. This is extremely frustrating, especially when the platform allows deposits but then creates difficulties when customers want to withdraw their own money.
InstaForex needs to seriously improve its payment system, especially for Pakistani customers. Payment methods should be reliable, clearly available, and withdrawals should be straightforward and transparent.
I hope InstaForex fixes these issues urgently and provides Pakistani customers with reliable deposit and withdrawal options.

Very kind and helpful support, clear for understanding and orientation website and rich possibilities for Trading due to big number of Trading instruments. I am very satisfied.