Very happy with Insurellos hard work. I see a lot of reviews complaining about long wait times but you need to have patience. Although I wasn’t satisfied with the amount (considering my lifestyle wi... See more
Company replied
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I hope i could have a call with a person so we could sold things in a day and not in weeks. Thats my only complain. Other then that great. Yes many questions and yes long time to wait but the results... See more
Company replied
Helping private person to get paid from insurance company but watch out for the huge charges!
Company replied
The are very good and fast also the help you for each and everything and advice you if ur case is strong
Company replied
Company details
No win, no fee
If you dont get paid, we don't get paid.
While we cannot guarantee that a specific case will end with compensation, we can guarantee our "no win, no fee" policy. If you don't get paid - we don't get paid. In other words, we will never charge for our service if we don't manage to get you compensation for your case.
Contact info
Sweden
- insurello.com
4.2
Great
4K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't waste your time in anyway what so…
Don't waste your time in anyway what so ever with this " So called service". None transparent and you give all your rights away not ever knowing what really happened!
With that said! Big warning!
If you would not trust a family member with the task! Why a Stranger hiding behind a Company Logo? And you never get to see a face or hear a voice!
Follow your instincts and Remain Human!
April 16, 2026
Unprompted review
Reply from Insurello
Hello,
Thank you for your feedback. We understand that our fee may be perceived as a disadvantage by some, and we appreciate you sharing your thoughts with us.
Insurello is a service aimed at those who may not have the time, energy or knowledge to handle an insurance matter themselves. Our fee reflects the service and expertise we offer to maximize the opportunity for compensation – even in cases where it might otherwise be difficult to succeed on your own.
However, we want to emphasize that we are not for everyone. For those who feel safe handling the process themselves, contacting their insurance company directly may be an alternative. Our focus is on being a support and a helping hand for those who need it.
Do you have more questions or want to share additional views? We are here and happy to listen. You can always contact us via our customer service:
💬 https://kundservice.insurello.se/hc/sv
Thank you for your understanding and for taking the time to write to us.
Greetings, Insurello 💙
you can not take such a high fee.
December 28, 2025
Reply from Insurello
Hello,
Thank you for your review. Our fee reflects the service we provide, and our service is entirely voluntary. We take your feedback with us to improve.
Kind regards,
Insurello 💙
The are very good and fast also the…
The are very good and fast also the help you for each and everything and advice you if ur case is strong
December 3, 2025
Unprompted review
Reply from Insurello
Hej Sadia,
Stort tack för ditt omdöme om oss. Det är underbart att höra att du tycker vår tjänst har fungerat bra 😃
Du är varmt välkommen tillbaka till oss om du behöver hjälp att driva ett försäkringsärende även i framtiden.
Hälsningar, Insurello 💙
Helping private person to get paid from…
Helping private person to get paid from insurance company but watch out for the huge charges!
March 27, 2025
Reply from Insurello
Hi Mark,
Thank you for sharing your thoughts with us.
We’d like to clarify that our fee reflects the service we provide. We invest time and effort to ensure the best possible outcome for our customers.
If you have any further questions or additional feedback that could help us improve in the future, you’re more than welcome to contact us through our customer support. You can find it here:
💬 https://kundservice.insurello.se/hc/sv
Kind regards,
Insurello 💙
I hope i could have a call with a…
I hope i could have a call with a person so we could sold things in a day and not in weeks. Thats my only complain. Other then that great. Yes many questions and yes long time to wait but the results are amazing .
August 7, 2025
Reply from Insurello
Hej Andreas,
Stort tack för ditt omdöme om oss. Det är underbart att höra att du tycker vår tjänst har fungerat bra 😃
Du är varmt välkommen tillbaka till oss om du behöver hjälp att driva ett försäkringsärende även i framtiden.
Hälsningar, Insurello 💙
Scam
-The website is rubbish, there is no way to add more expenses to the case (knowing it’s still going on and expenses are adding up)
- the customer service is rubbish, there is no way to get in touch with them, no phone number, and the automated chat is a cheap bot that cannot answer any question
- they lie about their customer service working hours, it’s the bot answering all the time even within their self declared working hours
- Do not use them, you will regret
May 15, 2024
Unprompted review
I started to register a case just out…
I started to register a case just out of curiosity, but didn't complete the process. But once you have typed in your contacts it's impossible to close the case. There is no way to reach out to them and you will be reminded to do so without having the option to opt out. Would be different if the case was sent and Imsurello actually started "working" on it. But for me I just want them to leave me alone. So think twice before you engage.
February 1, 2024
Unprompted review
Reply from Insurello
Hello Erik,
Thank you for your review. We appreciate your feedback, it is important to us.
Sad to hear that you have had this experience with our service. We are sorry for this!
We would like to hear more about what has caused us to fall short of your expectations so that we can improve for the future.
You are most welcome to contact us via our customer service.
The chat is staffed by our agents weekdays between 9.00-14.00.
Outside these opening hours, we have a chatbot to help you find answers to common questions.
Would you like to contact us by phone?
https://insurello.se/uppringning
Greetings, Insurello 💙
Very happy with Insurellos hard work
Very happy with Insurellos hard work. I see a lot of reviews complaining about long wait times but you need to have patience. Although I wasn’t satisfied with the amount (considering my lifestyle with never be the same again) I am satisfied with having Insurello in my corner. At the end of the day it is still more money than my insurance company we’re willing to payout in the beginning. If you don’t want to fight the insurance companies by yourself I highly recommend Insurellos services.
December 14, 2023
Unprompted review
Reply from Insurello
Hello Jess,
Thank you for your review.
We are glad that you are satisfied with our service, it makes us very happy.
We appreciate your feedback, it's important to us!
You are most welcome to come back to us if you need help in the future.
Greetings, Insurello 💙
AVOID
the crap company is demanding their share of the compensation even though they closed the case because there was no compensation to be had, then I contacted the insurance company myself and received uninformed that they never received any photos of my scars, when I write to their live chat regarding this I am told that I will be called, but no nothing, avoid this sh!t
November 1, 2023
Unprompted review
Reply from Insurello
Hello,
Thank you for your review. We appreciate your feedback, it is important to us.
We are sorry for the experience you had with our service.
We would like to hear more about what has caused us to fall short of your expectations so that we can improve for the future.
You are most welcome to contact us via our customer service.
Greetings, Insurello 💙
My boy had a damaged face nerve.
My boy had a damaged face nerve.
I waited more than one year to get any feedback from Insurello.
After that, there was zero explanation why they didn't do anything - the case was closed. (it was simply that we get everything that you can, but I get nothing)
I created a new case - auto response. No one checked that case seriously; that was my feelings; they didn't fit.
That time I get premium privet insurance.
June 28, 2023
Unprompted review
Bra service!
December 4, 2022
Reply from Insurello
Hej Jonatan,
Tack för ditt omdöme.
Härligt att du är nöjd med vår tjänst och service, det gör oss väldigt glada att höra!
Vi finns här för dig och alla andra som vill ha hjälp att få ut den ersättning som de har rätt till!
Hälsningar, Insurello 💙
God service !!!
August 6, 2022
Reply from Insurello
Hej,
Tack för ditt omdöme.
Härligt att du är nöjd med vår tjänst, det gör oss glada. Vi finns här för dig och alla andra som vill ha hjälp att få ut den ersättning som de har rätt till!
Hälsningar, Insurello 💙
Bra service !
April 20, 2022
Reply from Insurello
Hej,
Tack för ditt omdöme.
Tack till dig för du valt att använda Insurello! 🤩
Hälsningar, Insurello 💙
Bra feedback
March 15, 2022
Reply from Insurello
Hej,
Tack för ditt omdöme.
Tack till dig för du valt att använda Insurello! 🤩
Hälsningar, Insurello 💙
Very good service.
November 23, 2021
Reply from Insurello
Hello,
So nice to hear that you are happy with the service! 😊
Regards, Insurello 💙
Reply from Insurello
Hello,
Great that you are happy with our service, it makes us happy. We are here for you and everyone else who wants help to get the compensation they are entitled to!
Regards, Insurello 💙
Very good and easy
November 13, 2021
Reply from Insurello
Hello,
So nice to hear that you are happy with the service! 😊
Regards, Insurello 💙
Insurello did everything i didnt have…
Insurello did everything i didnt have to do.
I just signed some papers and waited for money, and they fixed it.
November 8, 2021
Reply from Insurello
Hello,
How wonderful to hear that you are happy with the service! 😊
Regards, Insurello 💙
all ok satsfied
October 29, 2021
Reply from Insurello
Hello,
So nice to hear that you are happy with the service! 😊
Regards, Insurello 💙
I got many reminding emails telling me…
I got many reminding emails telling me that my pictures that dokumented my injury was not sufficient but thet were very clear and showed very well how my leg was blue and yellow as a result of me getting hit by a horse. But insurello did not find the images clear enough and i could not take new pictures so long after the accident.
October 12, 2021
Reply from Insurello
Hello,
Thank you for leaving a review.
It sounds as if there has been a missunderstanding in your case. Insurance companies covers permanat injuries such as scars or disabilities, not temporary injuries such as bruising. Of what you describe this is bruising which is the reason your claim handler asked for new pictures. We need to have new pictures of what the inrury looks like today.
If you have any visable remaining inrury, please contact us to resolve any missunderstanding.
📞 08-128 212 22
💬 https://kundservice.insurello.se/hc/sv
Öppet: 9 - 16
Regards, Insurello 💙
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