iScooterGlobal.UK 

I bought an “off-road beast.” Apparently it needs a nap every kilometre...

There is something almost impressive about selling a scooter as a 1000W off-road machine, showing it conquering hills, and then producing something that becomes emotionally overwhelmed by a slight change in elevation.

Welcome to my iScooter iX5S experience.

On flat ground? Sure. It moves.

Show it a hill?
Things get interesting.

Speed starts disappearing.
20 km/h becomes 15.
Then 10.
Then 5.

On steeper sections I've genuinely had to start kicking with my foot to help my "1000W electric scooter" continue being an electric scooter.

Then comes my favourite feature:

"H"

"H" means the scooter has reached thermal protection. I know this because I've become far more familiar with that little letter than any customer should.

During one carefully documented 7.5 km ride, in cloudy 18–19°C weather, my iX5S overheated eight (8) times.

Not 80 km.
Not some brutal mountain trail.

7.5 km. On normal paved roads.

Three overheating events happened on the same street!

The scooter also repeatedly dropped below 10 km/h and sometimes below 5 km/h. It started fully charged and arrived showing 2 out of 5 battery bars.

At this point, I contacted support.

And this is where buying an electric scooter somehow turned into an unpaid engineering internship.

I've filmed the overheating.
Filmed the power loss.
Filmed the squeaking body parts.
Tested different modes.
Tested different speed limits.
Answered technical questions.
Mapped the entire route.
Mapped the failures.
Pulled elevation profiles.
Made them a presentation!!!

Then they wanted the throttle checked.
So I checked the throttle.

Then they explained that whenever H appears, I should stop riding and let the scooter cool for 30–60 minutes

Mine displayed H eight times, so according to that advice, my little 7.5 km journey could include somewhere between FOUR AND EIGHT HOURS OF COOLING BREAKS!?

At that point I'm not commuting.

I'm basically taking my scooter on a spa retreat.

After all this evidence, their latest question was whether I had taken it to a local repair shop.

No.

I bought a scooter. I didn't accidentally apply for a position in iScooter's R&D department.

I'm now trying to get it returned and refunded.

Maybe I received an unusually bad unit. That's always possible. But I can only review the product I received and the support I've experienced.

And based on that experience, I couldn't possibly recommend the iX5S.

If you're looking at one because €500 seems like a bargain for a powerful off-road scooter, I'd strongly suggest putting that €500 toward something better instead.

Because the iX5S certainly "looks" like an off-road beast.

Mine just forgot the "beast"-part.

Very poor customer service and misleading customers.

I bought this scooter so that I can walk my dog over the fields and footpaths around where I live (legs.aren't so good these days). It took a while to get used to handling it as i have never rode a scooter before.
It didn't take long, soon got the hang of it, climbs up hills just great. What fun I'm having now. Not sure the dog likes it as she getting left behind, so I have to stop and let her catch up.

Absolutely unreal professionalism by the staff from start of thenorder to even when we received the scooter and needed assistance there were second to none and emailed back strait away would highly recommend these scooters and there staff

It’s a really good Bike for the price and quality

Friendly sales communication. quick delivery "2 days!" excellent communication all round. I'm actually purchasing another If1 scooter they are so good excellent value for under £500

We have had trouble with our scooter and they have been so helpful in everything I can not thank them enough for everything amazing people

I’ve been using the iScooter i10 Plus for about two months now, and overall I’m very happy with it.

The first thing that impressed me was how compact it is considering how powerful it feels. The motor has plenty of power, and it handles hills very well. The battery is also excellent — I get a good range and don’t have to worry about charging it constantly.

The scooter feels solid and well built. The materials seem good quality, and despite its relatively compact size, it feels strong and stable when riding. I also really like the lighting setup: a bright front light, rear light, brake light that comes on when braking, and indicators for both left and right turns. These features make riding much more convenient and safer, especially in the evening.

One of my favourite features is the parking/security mode. When the Bluetooth connection is lost, the scooter automatically switches into parking mode and cannot simply be pushed away. This is very useful when I leave it outside a shop for a few minutes — I don’t have to worry as much about someone just taking it away.

I enjoy riding it even when I don’t actually need to go anywhere. It’s fun, comfortable and surprisingly powerful for its size.

After two months of regular use, I can honestly say that I’m very satisfied with the iScooter i10 Plus. It has good power, a strong battery, useful safety features and feels like a well-made scooter. Definitely a great choice for everyday riding and short trips around town.

We had some problems with the scooter that we bought from this company, and they have been very helpful in trying to get it sorted. Eventually we managed to get there and they also sent a couple of freebies out as well. Thanks.

ISC79053UK I just want to let people know if you buy from this company and something is wrong with your bike customer service is no help at all. i had a fault with the headlamp everything else works fine but the headlamp has wires hanging out of the plug so when connected wont come on also stops the hooter from working. I was actually going to buy another bike for my partner but i will now be looking else where for her please people dont buy from this company they will not help you i will take my loss and will never youse this company again.
Barry.

Update i sent them a video of the faulty wire and the headlamp and hooter not working one person said they have seen the video and another said we aint sent it so ive stopped emailing them as they just dont seem to care about our problem once again we will take the loss. Iscooter we will not remove this post so dont ask.
Barry.

Called them for days in a row. Last attempt took 57min of waiting and eventually they hang up on me. What a joke company... After only 9days of using the iscooter eco speed went down 9miles instead of 15 and sport speed went down to 15miles instead of 25.... crap

Excellent company to deal with, swift delivery 👌🏼

This company it's not the uk as stated and contact number 2 of them not able to speak to anyone also saying 2-3 days delivery but according to the people have bad experience avoiding the company it's the best way for what reason you are not providing UK telephone number instead it's the one oversize abroad I checked with reviews from another people have experience with the company not great battery etc etc I did try to use telephone number they provide it and it is NOT UK number iScooter does have UK telephone contact numbers (+44 1888 785356 and +44 8085 020608) her we go first number not the uk also typical US

Awful awful courier choice and terrible customer support. I called 3 times before even getting anyone useful, first 2 hung up. Last one just said 'we will escalate it'.

I get a text chat after the call from the courier straight up lying about 'pressing the buzzer' on my apartment to deliver and he was never here. Asked to return today 'No.'

After asking for a refund, they have requested I pay a 15% 'restocking fee' despite them never even attempting delivery!! Ridiculous behavior.

Awful company, avoid, have initiated a chargeback.

Now been 3 months since I’ve heard back from iScooter! Following my previous review, as expected, I received the generic request for order details. Following this, I received no follow up and no offer of support. It is extremely wrong for a company to abuse its warranty period and not provide customers with the service they deserve during this time. They seem happy to contact you after the warranty period to inform you that you are out of warranty, but if it’s active, they’re not willing to help! I can’t believe it.

The best scooter ever ix7 pro

Extremely disappointed with this e-bike. The battery life is terrible and nowhere near what was advertised. On top of the cheap build quality, I discovered the bike was shipped with used parts—the controller clearly had prior wear and tear despite being bought brand new. Avoid.It is not uk based business and they ship everything from china so take about 2 weeks to deliver you item not 1-3 woking days!

Easy to buy and fast delivery!lovely sccoter IF1,cheers

Karl from customer service has been brilliant and very helpful thanks

Good product, top quality, delivered on time and a reasonable price.