I purchased a DeWalt cordless garden pruner from ITS & it's amazing. It's more than a replacement for secateurs, it's also a replacement for my tree loppers. It can handle 1 1/2 inch branches with e... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This company offers what other bigger companies don't . The best range of equipment and work wear at exceptional prices with a delivery options that will suit everyone. Very pleased with my whole expe... See more
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Staff are really amazing, very knowledgeable and always happy to help and offer advice where needed. Always have a great experience every time I go in their store in Chelmsford. Literally have EVERY... See more
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Outstanding customer service from start to finish! Sophie was incredibly friendly and helpful on WhatsApp, quickly answering my questions and arranging everything for me. Richard then took over on the... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good experience
Good experience, great team and quick service given lots of information about my enquiries for tools.
August 2, 2026
Reply from ITS
Hi Audrius,
Thanks so much for your feedback. We're really pleased to hear you had a good experience and found our team helpful.
If you have any more questions or need further assistance in the future, just let us know.
Lauren
Table saw
You where so helpful and my item came next day everything came in excellent
Order thankyou so much.
July 31, 2026
Reply from ITS
Hi Jacqueline,
Thanks so much for your lovely feedback. We're really pleased to hear your table saw arrived quickly and everything was in excellent order.
If you need anything else in the future, just let us know.
Lauren
Not the best DeWalt tool
Excellent delivery service from both ITS and dad.
I have used the hedge trimmer already and I agree with the comment that the DeWalt trimmer is extremely cutting head heavy and takes a lot of effort to use.
August 2, 2026
Reply from ITS
Thank you for the 5-star review, So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you. We look forward to hearing from you again soon. - Fenn
Reply from ITS
Hi John
Thank you for the great review!
We’re really pleased you had such a positive experience with ITS and appreciate you taking the time to share it.
Lauren
Reply from ITS
Hi Joe,
Thank you so much for your feedback and for letting us know you found our customer service fast and precise.
We're really pleased to hear you're happy with your experience. If you need anything else, just let us know.
Lauren
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear you are happy with the service and speed of delivery
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
Great Deal,Great Service.
Another great deal and service from ITS. Order placed at the weekend and it arrived within 48hrs, couldn't be happier.
August 1, 2026
Reply from ITS
Hi Malcolm,
Thank you so much for your fantastic feedback and for taking the time to let us know about your experience. We're delighted to hear your order arrived so quickly and that you're happy with the service.
If there's anything else you need, just let us know.
Lauren
Great price and super fast delivery
Great price and super fast delivery, keep doing what you do
August 2, 2026
Reply from ITS
Hi Richard,
Thanks so much for your feedback – it’s great to hear you were pleased with the price and how quickly your order arrived.
We really appreciate you taking the time to let us know. If you need anything else, just let us know.
Reply from ITS
Hi Derek,
Thanks so much for your great feedback and 5-star rating!
We're really pleased to hear you were happy with the service and prices.
If you need anything else, just let us know.
Reply from ITS
Thank you for the 5-star review, So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you. We look forward to hearing from you again soon. - Fenn
Tools arrived very quickly and great…
Tools arrived very quickly and great quality exactly what was ordered
July 30, 2026
Reply from ITS
Hi Stuart,
Thanks so much for taking the time to leave us some feedback and for your 5⭐️ review. I'm really pleased to hear your tools arrived quickly and that you're happy with the quality.
If you need anything else, just let me know - Looking forward to seeing you shopping with us again soon
3 weeks late
Took my order, charged me for next day delivery then delivered it 3 weeks later
August 5, 2026
Reply from ITS
Hi Rhodri,
Thank you for your 1* review and feedback.
We are ever so sorry to read of the delay of your order. I have just called to personally apologiose for this matter but I am sorry to say I was unable to reach you.
If we can be of any further assistance, please do give us a call on 020 8532 5000 and we will try our best for you.
All the best,
Superb experience
Really clear easy to follow website. Great value tools, which seem to good to be true, but they are real bargains. Ordered 2 saw horses, great price, great communication and speedy delivery. Faultless. Great service from start to finish, highly recommend these guys.
July 31, 2026
Reply from ITS
Good morning Robert, thanks for taking the time to leave us a 5* review. I'm delighted to hear you had a great experience shopping with us. We look forward to hearing from you again soon! 😎️ - Laura
Reply from ITS
Hi Db,
Thank you so much for your kind feedback! We're really pleased to hear you had another great experience with us.
We look forward to helping you again soon.
Excellent quality products at a…
Excellent quality products at a competitive price and very fast delivery. Huge choice of well known manufacturers stock held.
August 3, 2026
Reply from ITS
Thank you for the 5-star review John, Pleased to hear your order arrived within a good time for you. It's good to know you are happy with the product quality and also with our competitive prices. We look forward to hearing from you again soon 🙂 - Stefani
i ordered my tool .recieved a tetx messege next day ready for collection ,when i went to collect the staff wrer frendly hand heplfull , they give my iterm imedistly without any problem
i ordered my I ordered my tool ,received a text message next day ready for collection ,when I went to collect the staff were friendly and helpful , they give my item immediately without any problem.
July 24, 2026
Reply from ITS
Hi Mohammed,
Thanks so much for sharing your feedback. We're really pleased to hear you had a smooth collection and found our staff friendly and helpful.
If you need anything else, just let us know.
Helpful professional polite staff and a…
Helpful professional polite staff and a clean very well presented store
August 1, 2026
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear the staff were helpful and the store was clean
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
Garden tools
Purchased 2 garden tools from ITS. Items were competitively priced and arrived promptly. So nice to be able to order from and support a UK based company which isn't one of the big chains. Easy to use website and good value delivery fees. With such a great selection of tools available on their website I'm sure I will be ordering again from them in the future.
July 23, 2026
Reply from ITS
Hi Ian
Thank you for the wonderful review!
We’re really pleased you found the garden tools competitively priced, the website easy to use and the delivery nice and prompt. It means a lot that you chose to support a UK-based company, and we look forward to helping you again in the future.
Lauren
Reply from ITS
Hi Mark
Thank you for the fantastic review!
We’re really pleased your delivery arrived on time and everything was completely stress-free. Thank you for recommending us!
Lauren
Great service and great delivery
Great service and great delivery. I ordered more tool Friday evening it was with me Saturday afternoon. I will use you again in future. Thank you so much
July 31, 2026
Reply from ITS
Hi Ian,
Thanks so much for your feedback. We're really pleased to hear you were happy with the service and delivery.
We look forward to helping you again in the future.
Lauren
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