I purchased a DeWalt cordless garden pruner from ITS & it's amazing. It's more than a replacement for secateurs, it's also a replacement for my tree loppers. It can handle 1 1/2 inch branches with e... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This company offers what other bigger companies don't . The best range of equipment and work wear at exceptional prices with a delivery options that will suit everyone. Very pleased with my whole expe... See more
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Staff are really amazing, very knowledgeable and always happy to help and offer advice where needed. Always have a great experience every time I go in their store in Chelmsford. Literally have EVERY... See more
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Outstanding customer service from start to finish! Sophie was incredibly friendly and helpful on WhatsApp, quickly answering my questions and arranging everything for me. Richard then took over on the... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
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Reply from ITS
Hi there, Andrew
Thank you for the excellent review!
We’re really pleased everything was handled quickly and efficiently, and that your order arrived exactly as expected. We really appreciate the feedback!
Lauren
Fantastic customer service
Fantastic customer service
Sophie in customer service is a great help!
August 7, 2026
Unprompted review
Reply from ITS
Hi Charles,
Thanks so much for your fantastic feedback. We're really pleased to hear you had a great experience with our customer service, and I'll make sure Sophie and the team see your comments.
If there's anything else you need, just let us know.
Lauren
My main supplier for tools
My main supplier for tools, great to deal with and send out the items promptly
June 17, 2026
Reply from ITS
Hi there
Thank you for the fantastic review and for choosing ITS as your main tool supplier!
We’re really pleased you’ve had such a positive experience with our team and that your orders have been getting out to you promptly. We really appreciate your continued support.
Lauren
Friendly and efficient service.
July 29, 2026
Reply from ITS
Hi there,
Thanks so much for your feedback – we're really pleased to hear you found the service friendly and efficient.
If you need anything else, just let us know.
Lauren
Reply from ITS
Hi Melvyn,
Thanks so much for your kind words about Emma and our team. We really appreciate you taking the time to share your feedback.
If you'd like to leave a public review, you can do so on Trustpilot or by replying to the survey emails we send after your order or support experience. Otherwise, I'll make sure your comments are passed on to Emma and the rest of the team here.
Thanks again for your feedback.
Reply from ITS
Thank you for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and We look forward to seeing you shopping with us again soon 🙂
Sophie
Delivery and price excellent
Good price prompt delivery, well pleased with the service.
August 3, 2026
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear that you enjoyed our prices and service, as well as a quick delivery 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Great choice of products
Great choice of products, very fast and efficient at great prices.
August 3, 2026
Reply from ITS
Hi Alastair,
Thank you so much for your fantastic feedback! We're really pleased to hear you were happy with our range, prices and speedy service.
If you need anything else, just let us know.
Reply from ITS
Thank you for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and We look forward to seeing you shopping with us again soon 🙂
Sophie
Speedy delivery but could have got the…
Speedy delivery but could have got the impact driver for less
August 3, 2026
Reply from ITS
Good Afternoon,
Thank you for the review. I am glad to hear that you had a speedy delivery 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Ordering was simple
Ordering was simple, and item was delivered as planned
Great service from ITS would definitely use again
August 3, 2026
Reply from ITS
Thank you for the 5⭐️ review,
So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Great service
Great service. Order arrived the next day. Excellent prices. Will definitely order from this company again and recommend ITS. Thank you.
August 3, 2026
Reply from ITS
Hi Leo,
Thanks so much for your fantastic feedback. We're really pleased to hear your order arrived next day and that you were happy with our prices.
If you need anything else in future, just let us know. 🙂
Sophie
Redeeming gift vouchers
Ordered over the phone as I had gift vouchers to redeem. The process was quick and straightforward. Customer services representative was friendly and polite.
August 2, 2026
Reply from ITS
Hi Kim,
Thanks so much for your feedback. I'm glad to hear that redeeming your gift vouchers over the phone was quick and straightforward, and that you found our customer service team friendly and polite.
If you need any further help with your order or have any other questions, just let us know. 🙂
Sophie
Reply from ITS
Good Afternoon Fay,
Thank you for your kind 5-star review!
We are so pleased that you are happy with the great service and we hope you are happy with your items!
Have a great weekend,
Emily 😊️
Ordered 2 black tee shirts when l came…
Ordered 2 black tee shirts when l came to collect only had 1 and that was grey. And still awaiting for refund
August 3, 2026
Reply from ITS
Good Afternoon Karen,
Thank you for taking the time to provide us with this 1* review and feedback.
We are ever so sorry to read of your described experience. I have just called over to apologise personally but I am sorry to advise that I was unable to reach you.
If we can be of any further assistance, please give us a call on 020 8532 5000 and we will be happy to help you in any way we can do.
Best Regards - Fraser
Good value and delivered promptly the…
Good value and delivered promptly the following day excellent service
August 3, 2026
Reply from ITS
Thank you for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and that you’re happy with our competitive prices.
We look forward to seeing you shopping with us again soon. 🙂
Sophie
Reply from ITS
Hi Sam,
Thanks so much for your feedback – it’s great to hear you’re happy with the deals, delivery speed and your items.
If you need anything else, just let me know.
Reply from ITS
Hi Big G.,
Thanks so much for your fantastic feedback! We're really pleased to hear you were happy with the selection, stock, and speedy delivery.
If you need anything else, just let us know.
Emily
Good experience
Good experience, great team and quick service given lots of information about my enquiries for tools.
August 2, 2026
Reply from ITS
Hi Audrius,
Thanks so much for your feedback. We're really pleased to hear you had a good experience and found our team helpful.
If you have any more questions or need further assistance in the future, just let us know.
Lauren
Table saw
You where so helpful and my item came next day everything came in excellent
Order thankyou so much.
July 31, 2026
Reply from ITS
Hi Jacqueline,
Thanks so much for your lovely feedback. We're really pleased to hear your table saw arrived quickly and everything was in excellent order.
If you need anything else in the future, just let us know.
Lauren
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