Decided to try this company as it came recommended by True Blue Travellers on You Tube. Not disappointed as they had the products I wanted and the goods came next day which was amazing as I'd opted f... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I placed an order with many items, several that I knew were out of stock and awaiting delivery. I received the in-stock items the next day and was kept informed of delivery of the outstanding items. L... See more
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Other major suppliers of Milwaukee, Bothe had none in stock, and wanted to charge extra for a cutting fence, and dust bags were a contingency, soothed said. You had it in stock and your initial sales... See more
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I spoke to Emily by telephone to order one of the Ryobi kits that was on offer by ITS at an attractive price. Emily was extremely pleasant and helpful during our conversation and arranged for the ord... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good communications had a faulty item…
Good communications had a faulty item replaced the next day sorted and fast delivery thanks
September 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service delivery would been next…
Great service delivery would been next day but it was delayed by delivery company not its . . Price was good for items I brought will continue using them
September 9, 2026
Reply from ITS
Hi,
Thank you for your kind feedback.
I’m pleased you were happy with the service and pricing, and I’m sorry the delivery company caused a delay.
We look forward to serving you again.
Great tools great price super fast…
Great tools great price super fast delivery could not ask for better
September 9, 2026
Reply from ITS
Hi Leigh,
Thank you for your fantastic feedback. We're delighted to hear that you're pleased with the tools, prices and delivery speed.
Please let us know if there's anything else we can help with.
Reply from ITS
Hi Tony,
Thank you for your 5 ⭐️ review.
We’re pleased to hear you were happy with everything and look forward to seeing you shop with us again soon.
Very helpful over the phone for…
Very helpful over the phone for assistance with a return and placing an order for a replacement and the package arrived the next day
September 9, 2026
Reply from ITS
Hi Aaron,
Thank you for your kind feedback.
I’m pleased we could help with your return and replacement order, and that your parcel arrived the next day.
Reply from ITS
Hi Anton,
Thank you for your kind feedback.
We're pleased to hear that your order arrived promptly and was well packaged.
The speed of delivery from placing the…
The speed of delivery from placing the order to receiving it was very good
September 9, 2026
Reply from ITS
Thank you for the 5-star review Barry, Pleased to hear your order arrived in good time for you and we look forward to hearing from you again soon. - Stefani
Still not received it !
September 9, 2026
Reply from ITS
Thank you for your review with us today. I am sorry you have not received your parcel;l i tried to call you but i have left a voice mail and emailed you
DPD is showing this as delivered to a safe place which i have sent over to you by email. Please let me know and i will call DPD for you.
Speak soon - Fenn
Good deals, pckaging and instant postage
Good deals. Instant postage. Well packaged. Purchased item’s box was inside of the other regular seller packaging, so it’s discreet and safe to leave on a receptionist’s desk.
September 9, 2026
Reply from ITS
Hi Daryn,
Thank you for your 5⭐️ review.
I’m glad to hear you were pleased with our prices, fast postage and discreet packaging.
Excellent service very quick on…
Excellent service very quick on delivery will definitely use again
September 12, 2026
Unprompted review
Reply from ITS
Hi Richard,
Thank you for your five-star review.
We’re pleased you were happy with the quick delivery, and we look forward to serving you again.
Reply from ITS
Hi R Williams,
Thank you for your positive feedback and for taking the time to let us know you found us easy to deal with.
We really appreciate your support!
ITS Sale
Good selection of tools at reasonable prices and very quick delivery. would be helpful if free delivery was available at £50 spend but appreciate costs involved.
September 8, 2026
Reply from ITS
Hi Thutchin,
Thank you for your positive feedback and for sharing your suggestion about free delivery on orders over £50.
Standard delivery is currently free on orders over £100, while orders under £100 are charged £4.79. I’ll make sure your feedback about the £50 threshold is noted and passed on for you!
Reply from ITS
Hi Mr Goldsmith,
Thank you for your kind feedback and for taking the time to let us know you were pleased with the advice from our sales person.
We really appreciate it. i will pss this on for you! - Fenn
Reply from ITS
Hi AP,
Thanks so much for your feedback.
We're pleased to hear you were happy with the value for money and prompt delivery.
Ordered items in the afternoon and they…
Ordered items in the afternoon and they were delivered the next day. You can’t get better than that! I got the app and ITS will now be my go to. Thanks
September 9, 2026
Reply from ITS
Hi Gerry,
Thanks for the fantastic feedback.
We’re pleased your order arrived the next day and that you’re enjoying the ITS app. We really appreciate you choosing ITS as your go-to.
Great products, very good delivery service
Good selection or kit at decent prices, will definitely use again 👍🏻
September 7, 2026
Reply from ITS
Hi Tony,
Thank you for your lovely feedback and for choosing ITS.
It’s great to hear that you were pleased with our product selection, prices and delivery service. We look forward to serving you again.
Very qiick and efficient service
I ordered, paid for and received the batteries promptly .Thee delivery wes much quicker than the time quoted and the batteries were well wrapped and protected - very satisfied so far -
September 8, 2026
Reply from ITS
Hi Bigal,
Thank you for your kind feedback.
We're pleased to hear that your batteries arrived quickly and were well protected in transit.
Jaden
Absolutely amazing customer service…
Absolutely amazing customer service purchased item over 12 months ago turned faulty. They sent a courier straight away the next two days I received a new item. If you want to buy anything definitely go through yes the back up service customer Service is 100% better than any Other company
August 13, 2026
Unprompted review
Reply from ITS
Hi Dee,
Thank you for your fantastic feedback.
We’re really pleased we could resolve the issue quickly and that you were happy with the replacement service.
We appreciate your recommendation and your kind comments about the team.
Jaden
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