Decided to try this company as it came recommended by True Blue Travellers on You Tube. Not disappointed as they had the products I wanted and the goods came next day which was amazing as I'd opted f... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I placed an order with many items, several that I knew were out of stock and awaiting delivery. I received the in-stock items the next day and was kept informed of delivery of the outstanding items. L... See more
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Other major suppliers of Milwaukee, Bothe had none in stock, and wanted to charge extra for a cutting fence, and dust bags were a contingency, soothed said. You had it in stock and your initial sales... See more
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I spoke to Emily by telephone to order one of the Ryobi kits that was on offer by ITS at an attractive price. Emily was extremely pleasant and helpful during our conversation and arranged for the ord... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I always purchase tools from ITS
I always purchase tools from ITS. Great selection, quick delivery and always great customer service.
September 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ITS
Hi Fazal,
Thank you for your five-star review. We're really pleased to hear you were happy with the service and quick delivery.
If you need anything else, just let us know.
Sophie 🙂
Reply from ITS
Hi Dean,
Thank you for your great feedback about our prices and delivery speed.
We're glad you had a positive experience with your order. If you need anything else, just let us know.
Sophie 🙂
outstanding
after a bit research found it cheaper here, ordered on a late Friday afternoon . delivered the following morning ..outstanding
August 28, 2026
Reply from ITS
Hi Jordan,
Thanks for taking the time to share your feedback.
It’s great to hear you found a good price and received your order the following morning.
Delivery was incredible
Delivery was incredible. Ordered 1800 one day and was in the house by 1124 the next day.
September 7, 2026
Reply from ITS
Hi Lee,
Thank you for your brilliant feedback. It’s great to hear your order arrived so quickly, and I’ll make sure the delivery team receives your kind comments.
Brilliant next day delivery 👍
September 7, 2026
Reply from ITS
Hi Phillip,
Thanks for your brilliant feedback — we're pleased your order arrived the next day! 👍
Great tools at good prices.
September 5, 2026
Reply from ITS
Hi Alex,
Thank you for your five-star review.
We’re pleased to hear you’re happy with our range of tools and pricing.
Reply from ITS
Hi Frank,
Thank you for your review.
Great to see that the delivery was quick.
Thank you
I haven’t received my order yet!
September 7, 2026
Reply from ITS
Hi, David
Thank you for taking the time to speak with Jaden today regarding your order.
We’re currently working with DPD to get this resolved and ensure your order reaches you as soon as possible.
We apologise for the delay and appreciate your patience while we get this sorted.
Kind regards,
Lauren
Received the leaf blower and battery…
Received the leaf blower and battery next day and in good condition. Competitively priced.
Nothing more to add. Thanks!
September 7, 2026
Reply from ITS
Hi Mr. M,
Thank you for your fantastic feedback.
We're pleased to hear your leaf blower and battery arrived the next day and that you found them competitively priced.
We really appreciate you taking the time to share your experience.
Reply from ITS
Hi Windsor,
Thank you for your kind feedback. We’re pleased to hear you received great service and a quick delivery.
Reply from ITS
Hi Pawel,
Thank you so much for your lovely feedback and for taking the time to share your experience.
If you need anything else, just let us know. 🙂
Good price excellent delivery Time…
Good price excellent delivery Time would use Again
September 6, 2026
Reply from ITS
Hi Paul,
Thank you for the 5-star review.
Pleased to hear you were happy with our competitive prices and delivery time. We look forward to serving you again.
Brilliant service .
Brilliant service .
Delivery was first class arrived the next day
Absolutely nothing to complain about
A1
September 6, 2026
Reply from ITS
Hi Tina,
Thank you for your fantastic feedback and 5⭐️ review.
We’re delighted you were happy with the service and next-day delivery.
We look forward to seeing you shopping with us again soon 🙂
Reply from ITS
Hi Andrew,
Thank you for your kind feedback.
We're pleased to hear you were happy with our service and found great value in your order.
A+ customer service
Genuinely excellent customer service, especially Stefani who recently sorted my order out fast and was friendly. Great range of tools and good prices.
September 6, 2026
Reply from ITS
Hi G,
Thank you for your fantastic feedback.
We're delighted to hear that Stefani provided friendly and efficient service, and that you're pleased with our range of tools and prices.
The boxes were broken and smashed open
The boxes were broken and smashed open. I use the boxes to store the nails but could not in this instance. Disappoint expected better considering the advertising you promote
September 6, 2026
One of the combination squares has a…
One of the combination squares has a fault, over than that good fast service.
September 6, 2026
Reply from ITS
Hi Lloyd, sorry to hear one of the combination squares is faulty.
Thank you for taking my call just now, Your new one will arrive on Monday! Take care - Fenn
Arrived super quick and was the best…
Arrived super quick and was the best deal on line.
Highly recommended
September 6, 2026
Reply from ITS
Hi Simon,
Thank you for your fantastic feedback and recommendation.
We're really pleased to hear you were happy with the quick delivery and found the best deal online.
If you need anything else, just let us know.
good price and delivered quickly
September 6, 2026
Reply from ITS
Hi Arnie,
Thanks so much for your feedback. We're glad to hear you were happy with the price and quick delivery.
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