I purchased a DeWalt cordless garden pruner from ITS & it's amazing. It's more than a replacement for secateurs, it's also a replacement for my tree loppers. It can handle 1 1/2 inch branches with e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company offers what other bigger companies don't . The best range of equipment and work wear at exceptional prices with a delivery options that will suit everyone. Very pleased with my whole expe... See more
Company replied
Staff are really amazing, very knowledgeable and always happy to help and offer advice where needed. Always have a great experience every time I go in their store in Chelmsford. Literally have EVERY... See more
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Outstanding customer service from start to finish! Sophie was incredibly friendly and helpful on WhatsApp, quickly answering my questions and arranging everything for me. Richard then took over on the... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from ITS
Hi Mahdi,
Thanks so much for your feedback and for letting us know you were happy with the delivery service.
If you need anything else, just let us know. 🙂
Sophie
If I could give this Company a 100 star…
If I could give this Company a 100 star review I would - I am honestly blown away with their Customer Service & prices - Ordered something for my Grandson yesterday - in my hands at 10:00am this morning - I just felt I had to ring ITS rather than email as I was literally blown away - Spoke to Fraser who was so pleasant - WELL DONE EVERYONE AT ITS - First Class Service thankyou
August 3, 2026
Unprompted review
Reply from ITS
Hi,
Thank you so much for your wonderful feedback and for taking the time to share your experience. We're delighted to hear you were so pleased with your order and our service, and I am so grateful for your kind words 😍️
If you ever need anything else, just let us know.
Reply from ITS
Thank you for this excellent 5* review Clive! We are always here if you need us - Fraser
Reply from ITS
Hi Paul,
Thanks so much for your feedback – it’s great to hear you’re happy with the deals and delivery speed.
If you need anything else, just let us know.
ITS has never let us down
ITS has never let us down! Turn up in the stated timelines great first class service 👌
Used ITS since first began you cannot go wrong.
July 30, 2026
Reply from ITS
Hi Beth,
Thank you so much for your fantastic feedback and for being such a loyal customer over the years.
We're really pleased to hear that you've always been happy with our service and that we continue to meet your expectations.
If you ever need anything or have any questions, just let us know.
Good prices delivery etc
July 30, 2026
Reply from ITS
Thank you for this excellent 5* review Anthony! We hope to see you again soon - Fraser 🤗️
Reply from ITS
Hi Chris,
Thanks so much for your feedback. We're glad to hear you're happy with your order.
If you need anything else, just let us know.
Used this company before
Used this company before, really quick and efficient delivery, competitively price, deal with orders promptly and keep you informed what will arrive and when, can’t recommend highly enough, doubt you’ll have a problem but would be resolved quickly if you did 10/10
July 30, 2026
Reply from ITS
Thank you for the 5⭐️ review,
So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you.
We look forward to seeing you shopping with us again soon. 🙂
Sophie
Just perfect!
July 30, 2026
Reply from ITS
Good morning Emil, wow, what a review! We appreciate you taking the time to do this, and I'm really glad you enjoyed shopping with us. We look forward to hearing from you again soon! 😎️ - Laura
Excellent service
Good products, competitive prices, ready help when required, quick and full responses to queries. Why would you shop elsewhere?
June 22, 2026
Unprompted review
Reply from ITS
Hi Nigel,
Thank you so much for your fantastic feedback about our service, products and prices.
We really appreciate you taking the time to leave us a review along with such an amazing 5* rating.
If you need anything else, just let us know.
Reply from ITS
Thank you for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and We look forward to seeing you shopping with us again soon 🙂
Sophie
Everything came as ordered and in super…
Everything came as ordered and in super quick time.
July 18, 2026
Reply from ITS
Good morning, thanks for taking the time to leave us a 5* review. I'm delighted to hear you had a great experience shopping with us and everything arrived quickly. We look forward to hearing from you again soon! 😎️ - Laura
Reply from ITS
Hi Lee,
Thank you so much for your great feedback and 5-star rating!
We're really pleased to hear you were happy with your order, the delivery, and the price.
If you need anything else, just let us know.
Great customer interaction
Great customer interaction, delivery when expected, competitive pricing.
July 29, 2026
Reply from ITS
Hi Nigel,
Thank you so much for your feedback. We're really pleased to hear you were happy with your order and our service.
We really appreciate you taking the time to leave us a review along with such an amazing 5* rating.
If you need anything else, just let us know.
good customer service
February 23, 2026
Reply from ITS
Thank you for the 5⭐️ review,
Pleased you were happy with the service received. We look forward to seeing you shopping with us again soon 🙂
Sophie
Utter uselessness
Incompetence from order to eventual delivery, if I didn’t chase I doubt the order would even be here now.
Even a pre 10:30 seems means after 11:30 now and blaming someone new, someone doesn’t usually do Sundays, a glitch in the system doesn’t really cut it.
Oh and an offer of free gift next time when maybe to make someone ever want to use you again put it in the order that’s not been sent when it should or offer something else.
And after your response the delivery wasn’t messed up the once, initially it should of been delivered Sunday and wasn’t, then got told it would be Monday but again wasn’t, and then it turned up on Tuesday faster the delivery time slot and I got offered a refund on delivery after the first mess up nit the third time.
Poor is all I can say.
July 27, 2026
Reply from ITS
Hi Chris
Thank you for your further feedback.
We're sorry that our previous response did not fully reflect the sequence of events, and we appreciate you taking the time to clarify what happened.
We completely understand your frustration. Your order should have been delivered on the Sunday, and we recognise that it then experienced further delays before finally arriving on the Tuesday, after the upgraded pre-10:30 delivery time had also been missed.
While the initial issue was due to an internal error and the later delay was caused by the courier, we appreciate that, from your perspective, the end result was simply that your order did not arrive when it should have. We understand the inconvenience this caused.
As part of our efforts to put things right, we refunded your delivery charge and also offered complimentary delivery and free gifts on a future order. We appreciate that this didn't make up for the disruption you experienced, but it was intended as an acknowledgement of the poor service you received.
We're genuinely sorry that we let you down on this occasion. Your feedback has been shared internally and will help us improve both our communication and our processes going forward.
Great product selection as always
Great product selection as always, fast shipping with tracking included
July 27, 2026
Reply from ITS
Hi Dean,
Thanks so much for your feedback. We're glad to hear you're happy with the product selection and the fast, tracked shipping.
If you need anything else, just let us know.
They explained everything very good and…
They explained everything very good and tools was with me in 3 days which is good
July 27, 2026
Reply from ITS
Hi William,
Thanks so much for your feedback. We're glad to hear everything was explained clearly and your tools arrived quickly.
If you need anything else, just let us know.
My goods came in 3 days brilliant.
My goods came in 3 days brilliant.
Nicely packed and a good price. 👍
July 27, 2026
Reply from ITS
Hi Keith,
Thanks so much for your feedback – I’m glad to hear your order arrived quickly and you were happy with the packing and price.
If you need anything else, just let us know.
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