I purchased a DeWalt cordless garden pruner from ITS & it's amazing. It's more than a replacement for secateurs, it's also a replacement for my tree loppers. It can handle 1 1/2 inch branches with e... See more
Company replied
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Review summary
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This company offers what other bigger companies don't . The best range of equipment and work wear at exceptional prices with a delivery options that will suit everyone. Very pleased with my whole expe... See more
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Staff are really amazing, very knowledgeable and always happy to help and offer advice where needed. Always have a great experience every time I go in their store in Chelmsford. Literally have EVERY... See more
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Outstanding customer service from start to finish! Sophie was incredibly friendly and helpful on WhatsApp, quickly answering my questions and arranging everything for me. Richard then took over on the... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
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Just perfect!
July 30, 2026
Excellent service
Good products, competitive prices, ready help when required, quick and full responses to queries. Why would you shop elsewhere?
June 22, 2026
Unprompted review
Everything came as ordered and in super…
Everything came as ordered and in super quick time.
July 18, 2026
Great customer interaction
Great customer interaction, delivery when expected, competitive pricing.
July 29, 2026
good customer service
February 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Utter uselessness
Incompetence from order to eventual delivery, if I didn’t chase I doubt the order would even be here now.
Even a pre 10:30 seems means after 11:30 now and blaming someone new, someone doesn’t usually do Sundays, a glitch in the system doesn’t really cut it.
Oh and an offer of free gift next time when maybe to make someone ever want to use you again put it in the order that’s not been sent when it should or offer something else.
And after your response the delivery wasn’t messed up the once, initially it should of been delivered Sunday and wasn’t, then got told it would be Monday but again wasn’t, and then it turned up on Tuesday faster the delivery time slot and I got offered a refund on delivery after the first mess up nit the third time.
Poor is all I can say.
July 27, 2026
Reply from ITS
Hi Chris
Thank you for your further feedback.
We're sorry that our previous response did not fully reflect the sequence of events, and we appreciate you taking the time to clarify what happened.
We completely understand your frustration. Your order should have been delivered on the Sunday, and we recognise that it then experienced further delays before finally arriving on the Tuesday, after the upgraded pre-10:30 delivery time had also been missed.
While the initial issue was due to an internal error and the later delay was caused by the courier, we appreciate that, from your perspective, the end result was simply that your order did not arrive when it should have. We understand the inconvenience this caused.
As part of our efforts to put things right, we refunded your delivery charge and also offered complimentary delivery and free gifts on a future order. We appreciate that this didn't make up for the disruption you experienced, but it was intended as an acknowledgement of the poor service you received.
We're genuinely sorry that we let you down on this occasion. Your feedback has been shared internally and will help us improve both our communication and our processes going forward.
Great product selection as always
Great product selection as always, fast shipping with tracking included
July 27, 2026
Reply from ITS
Hi Dean,
Thanks so much for your feedback. We're glad to hear you're happy with the product selection and the fast, tracked shipping.
If you need anything else, just let us know.
They explained everything very good and…
They explained everything very good and tools was with me in 3 days which is good
July 27, 2026
Reply from ITS
Hi William,
Thanks so much for your feedback. We're glad to hear everything was explained clearly and your tools arrived quickly.
If you need anything else, just let us know.
My goods came in 3 days brilliant.
My goods came in 3 days brilliant.
Nicely packed and a good price. 👍
July 27, 2026
Reply from ITS
Hi Keith,
Thanks so much for your feedback – I’m glad to hear your order arrived quickly and you were happy with the packing and price.
If you need anything else, just let us know.
Reply from ITS
Hi Jon,
Thanks so much for your fantastic feedback. We're really pleased to hear you were happy with the product, price and service.
We look forward to seeing you shop with us again soon.
Reply from ITS
Good Morning,
Thank you for the 5⭐️ review. I am glad to hear you are happy with our offers and speed of delivery
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
I have ordered from you plenty of times…
I have ordered from you plenty of times before and had no issues at all. unfortunately this time DPD have let you down, I ordered something that I specifically needed to complete a job. I got my time slot for delivery, left work early and waited at home. I then received a message 5 minutes into the time slot to tell me unfortunately I had missed it. I looked at the picture the driver had taken which was just a blurred picture of nothing, I also have a ring doorbell so I know for a fact that this driver had not even attempted to deliver my items. this meant I was unable to complete my job on time. I have previously always left 5 star reviews for ITS, my gripe is really with DPD!!!!
July 29, 2026
Reply from ITS
Good Afternoon Luke
Thank you for taking the time to leave us a review, and for your continued support over your previous orders. We're pleased to hear that you've always had positive experiences with us, but we're very sorry that this delivery fell below both your expectations and ours.
We completely understand how frustrating it must have been to leave work early to wait for your delivery, only to receive a missed delivery notification when no attempt had been made. We appreciate the impact this had on your job and the inconvenience it caused.
We have refunded your delivery charge and will be raising your feedback with DPD, as this is not the level of service we expect from our delivery partners.
We truly value your custom and hope that, despite this experience, you'll continue to shop with us in the future. Thank you again for bringing this to our attention.
Reply from ITS
Good Morning,
Thank you for the 5⭐️ review. I am glad to hear your order came quickly
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
Reply from ITS
Hi Dragi,
Thank you so much for your great feedback and for sharing your order reference.
We're really pleased to hear you're happy with your experience!
If you need anything else, just let us know.
Ordered some blades for different power…
Ordered some blades for different power tools all where available at a good price and delivered next day
July 28, 2026
Reply from ITS
Hi Steven,
Thanks so much for your feedback. We're glad to hear you were happy with the price and speed of your delivery.
If you need anything else, just let us know.
I Purchased the Metabo wall chaser &…
I Purchased the Metabo wall chaser & hoover combo kit £850 however in all it’s advertisements show the chaser with a 125 x 22.23mm Professional Wall Chaser Blade for MFE40 to get it to site & release it don’t come with the kit & is sold separately @ an additional £110 complete liberty that it was never mentioned or even on the parts that you might be interested in so it was no better then the one we already had on site had to go out again & collect one but no discount on the product though was out of order.
the chaser once with the new blade installed is a fantastic bit of kit but it was the blade that made it great not the main tool.
July 20, 2026
Reply from ITS
Hi Jason,
Thank you for taking the time to leave us a review and for sharing your feedback.
We're sorry to hear of your disappointment regarding the wall chaser blade. We appreciate how frustrating it must have been to arrive on site and find that the blade required for your application was not included, resulting in an additional trip to purchase one.
We're pleased to hear that, once fitted with the correct blade, you're happy with the performance of the Metabo wall chaser and that it's proving to be a fantastic piece of kit.
We also appreciate your comments regarding the product listing and recommendations. Customer feedback like yours is invaluable, and we'll review the way this product is presented to ensure it's as clear as possible about what is and isn't included in the kit, helping to avoid similar confusion for future customers.
Thank you again for your feedback, and we hope to have the opportunity to provide you with a smoother experience next time.
All you will look for great price good…
All you will look for great price good stock
Very fast postage at a reasonable price
July 28, 2026
Reply from ITS
Good Morning,
Thank you for the 5⭐️ review. I am glad to hear you are happy with our offers and speed of delivery
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Chloe
Excellent value for money and quick delivery
Great choice of tools, it's have some great offers and clearance tools also. The clamp set I bought was amazing value for money and it was delivered the next day.
July 28, 2026
Reply from ITS
Hi Jatinder,
Thanks so much for your fantastic feedback and 5-star review!
We're really pleased to hear you found great value and that your clamp set arrived so quickly. It's great to know you enjoyed the range of offers and clearance tools too.
We appreciate you taking the time to share your experience, and look forward to seeing you shop with us again. 🙂
Sophie
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