I purchased a DeWalt cordless garden pruner from ITS & it's amazing. It's more than a replacement for secateurs, it's also a replacement for my tree loppers. It can handle 1 1/2 inch branches with e... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
This company offers what other bigger companies don't . The best range of equipment and work wear at exceptional prices with a delivery options that will suit everyone. Very pleased with my whole expe... See more
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Staff are really amazing, very knowledgeable and always happy to help and offer advice where needed. Always have a great experience every time I go in their store in Chelmsford. Literally have EVERY... See more
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Outstanding customer service from start to finish! Sophie was incredibly friendly and helpful on WhatsApp, quickly answering my questions and arranging everything for me. Richard then took over on the... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Makita cordless pressure washer.
Very friendly people.
Delivery service super fast.
Item well packed.
Good competitive pricing.
August 1, 2026
Fast delivery
Placed order late on a Friday. Delivered by DPD on Sunday. Very fast turnaround. Plus the makita items were in stock, Screwfix were out of stock of the router and it was £15 cheaper.
August 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ITS
Hi Greig,
Thanks so much for your feedback – we're really pleased to hear you're happy with your product.
If you need anything else, just let us know.
Reply from ITS
Hi,
Thanks so much for your lovely feedback about your experience with ITS and Evie. We're really pleased to hear everything went well with your order.
If there's anything else we can help you with, please let us know, we are happy to help 🙂
Reply from ITS
Hi Alan,
Thanks so much for your feedback about your recent order. We're really pleased to hear your delivery was prompt and you're happy with the quality of your product.
If there is anything else that you may need help with in the future, just let us know, we are happy to help 🙂
Impeccable service!
Impeccable service!, my mistake on a big order corrected within minutes and handle with really courtesy! Well done Lauren!
August 4, 2026
Unprompted review
Reply from ITS
Hi Luke,
Thanks so much for your kind words and for taking the time to share your experience. I'm delighted to hear Lauren was able to help you so quickly and courteously—I'll make sure your feedback is passed on to her and the team.
Thanks again for your feedback.
I have bought from ITS multiple times &…
I have bought from ITS multiple times & have never been disappointed. They supply all the major tool brands & products at great prices with very quick delivery .
May 31, 2026
Reply from ITS
Hi J,
Thanks so much for your fantastic feedback and for choosing ITS multiple times. We're really pleased to hear you enjoy our product range, prices, and quick delivery.
If you ever need anything else, just let us know.
Looking forward to helping you again soon.
Sustainer with sandpaper.
Very good. Happy with everything, fast delivery too. Happily order more items when needed. Thank you.
July 30, 2026
Reply from ITS
Hi Leanne,
Thanks so much for your feedback. We're really pleased to hear you're happy with your order and the delivery speed.
If you need anything else in the future, just let us know.
Reply from ITS
Hi Tony,
Thanks so much for your feedback. We're really pleased to hear you found the website easy to use and your delivery was quick.
If you need anything else, just let us know.
Top quality diamond blades at a really…
Top quality diamond blades at a really good price. The free clamps are really good quality as well.
July 31, 2026
Reply from ITS
Thank you David for the 5 ⭐️ review,
Pleased you were happy with the product purchased.
We look forward to seeing you shopping with us again soon 🙂
Sophie
What a rubbish place to buy anything
What a rubbish place to buy anything. It was hard to get to the payment, the website was not working finally got through, and I got a passport easier than this. Manged to get through and then they say its out of stock! What a rubbish outfit this is
August 4, 2026
Unprompted review
Reply from ITS
Thank you Jake for the 5⭐️ review,
Pleased you were happy with the service received from Fraser.
We look forward to seeing you shopping with us again soon 🙂
Sophie
The assistant Evie was very…
The assistant Evie was very Knowledgeable and helpful I will be going back
July 31, 2026
Reply from ITS
Hi Lee,
Thank you so much for your fantastic feedback about your recent visit and for mentioning Evie. I'm really pleased to hear you found her knowledgeable and helpful.
I'll make sure your comments are passed on to Evie and the team. We look forward to welcoming you back again soon.
Very helpful and quick response a…
Very helpful and quick response a credit to its thank you 😉
August 4, 2026
Unprompted review
Reply from ITS
Hi Stephen,
Thanks so much for your kind words! We're really pleased to hear you found the service helpful and quick.
If you need anything else, just let us know.
Reply from ITS
Hi Terence,
Thank you so much for your kind feedback and for choosing ITS again.
We're really pleased to hear everything went smoothly with your order.
If you need anything else in the future, just let us know.
Good price and fast delivery
Good price and fast delivery, only complaint was that tool and battery arrived separately on different vans .
July 31, 2026
Reply from ITS
Hi Howard,
Thanks for your feedback and for choosing ITS 🙂We really appreciate you taking the time to leave us some feedback.
Sometimes items in an order are sent out separately because they come from different locations or suppliers, or due to size and weight considerations. This can mean they arrive on different vans. Whilst we completely understand the inconvenience of this, sometimes this is unavoidable - I will however liaise with the courier on this.
If you ever have any questions about your deliveries, just let us know.
Reply from ITS
Hi Nikolay,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with the service and your order arrived quickly.
If you need anything else, just let us know.
Helpful and hassle free
Even when issue with delivery, was sorted quickly and without hassle.
November 27, 2025
Reply from ITS
Good afternoon Arnie, thanks for taking the time to leave us a 5* review. I'm pleased to hear the delivery issue you had was resolved quickly, our customer care team always strive to handle any problems quickly and fairly. We hope we can help you with a future order and smooth delivery next time! 😎️ - Laura
Great product range & prices
Great product range & prices.
We've used ITS on a number of occasions, always a great product range to choose from @ great prices.
July 21, 2026
Reply from ITS
Hi Kenny,
Thanks so much for your fantastic feedback and for choosing ITS on several occasions. We're really pleased to hear you enjoy our product range and prices.
If you ever need anything else, just let us know.
Looking forward to helping you again soon. 🙂
Sophie
Reply from ITS
Thank you for the 5⭐️ review,
So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you.
We look forward to seeing you shopping with us again soon.
Sophie 🙂
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