Decided to try this company as it came recommended by True Blue Travellers on You Tube. Not disappointed as they had the products I wanted and the goods came next day which was amazing as I'd opted f... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I placed an order with many items, several that I knew were out of stock and awaiting delivery. I received the in-stock items the next day and was kept informed of delivery of the outstanding items. L... See more
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Other major suppliers of Milwaukee, Bothe had none in stock, and wanted to charge extra for a cutting fence, and dust bags were a contingency, soothed said. You had it in stock and your initial sales... See more
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I spoke to Emily by telephone to order one of the Ryobi kits that was on offer by ITS at an attractive price. Emily was extremely pleasant and helpful during our conversation and arranged for the ord... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
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Delivery you said it would be 2 days, took 7 days not happy so obvious won't use you again
Late arrival, I need delivery before the weekend you failed to deliver
September 4, 2026
Very quick and easy
Very quick and easy. Fast delivery.
Great. Very good customer service 👏
Thank you
September 5, 2026
What can I say
What can I say, fantastic service, i wanted some tools for next day delivery to site, i ordered on the weekend and got my delivery on Monday to site. Very happy with the service from ITS.
Definitely recommend.
September 5, 2026
Great service and price.
Great service and price.
Super fast delivery..
Will use again
September 5, 2026
Great service👍🏼
September 5, 2026
May use AI-assist with repliesRead more
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Reply from ITS
Hi Nicholas,
Thank you for your kind feedback. It’s great to hear you were pleased with our service, value and stock availability.
Sophie
It was delivered when you said and it…
It was delivered when you said and it works a treat
September 1, 2026
Reply from ITS
Hi David,
Thanks for taking the time to leave your feedback.
I’m pleased to hear your order arrived on time and is working well.
We are looking forward to seeing you shopping with us again soon.
Ordering and delivery very good
Ordering and delivery very good. Only downside was that I ordered with a supposed free gift with one of the items as advertised on your site, only to be told that the offer had been withdrawn, and should not have been shown. May have ordered elsewhere if I had known this at the time of ordering.
September 5, 2026
Reply from ITS
Hi Stephen,
I’m sorry the advertised free gift was no longer available after you placed your order.
However, i am pleased you hear you was happy with delivery.
We look forward to you shopping with us again soon.
Sophie
Great offers on the website and very…
Great offers on the website and very prompt delivery. 👍
September 4, 2026
Reply from ITS
Hi Susan,
Thank you for your 5⭐️ review.
I am glad to hear you are happy with our offers and received your order promptly.
Please let us know if there is anything else we can help with.
Battery promotion confusion...
Difficult experience, with both ITS & Bosch. Bought a Bosch Pro tool that ITS advertised as a free battery can be claimed AFTER DELIVERY of tool, (you upload an invoice and serial No of tool to Bosch to claim). I found this was not possible, went back to ITS who were not interested at all, said i should contact Bosch customer service, which I did, after a bit of backwards and forwards etc, Bosch said this promotion is not a promotion via third parties (ITS ) only direct sales from Bosch. ITS were rude to a point of a shouting match, and no further help, so posted.
Update - very fast call from Jordan who really new his stuff, Bosch were in fact incorrect and ITSs promotion is CORRECT, Jordan talked me through the issue to get the tool registared, all appears ok now, but maybe customer service should have got internal help quicker, as much could have been avoided.
September 7, 2026
Unprompted review
Reply from ITS
Hi Ian,
Sorry again for the situation with the Battery promotion, and for your time today.
As discussed, i've forwarded on your correspondence from Bosch advising of their internal only eligibility, which we have had confirmation this isn't the case already, and run this promotion year round on our website at their promotions include.
I hope you can make your way through the promotion portal, but if you have any difficulties, you have my email to contact myself on. I'll be on hand to support as needed, and have ensure more dialiogue is opened regarding the difficulty of the bosch promotion application .
Have a great afternoion in the meantime - Jordan
Reply from ITS
Hi, Minella
I’m sorry to see you’ve been unhappy with the return process.
I’ve looked into this and can see that you originally contacted us asking to return the item. We replied with the available return options and the information needed to get this arranged, but unfortunately we didn’t receive a response after that.
I’ve also tried to call you today to help get this resolved directly, but wasn’t able to reach you and have left a voicemail.
We’re absolutely happy to arrange the return for you. Please either reply to our previous email or give our Customer Relations team a call on 0208 532 5000, and we can get everything set up with you.
We’d be more than happy to help get this sorted.
Lauren
Rapid turnaround with orders
Rapid turnaround with orders. Great, courteous service and good prices.
September 4, 2026
Reply from ITS
Hi Derek,
Thanks so much for your feedback. We're glad to hear you were pleased with the rapid turnaround, service and prices.
If you need anything else, just let us know.
Sophie
Reply from ITS
Hi Salli,
Thank you for your positive feedback. We're delighted to hear that you found our service speedy and efficient.
If you need any further assistance, please let us know.
Sophie 🙂
Got just the jobit with in two days
Got it with in two days. Just what I needed light portable no leads easy to use.
September 4, 2026
Reply from ITS
Thank you for the 5 ⭐️ review,
Pleased you were happy with the product purchased. We look forward to seeing you shopping with us again soon 🙂
Sophie
Did very well 5*****
September 4, 2026
Reply from ITS
Hi Ozzy,
Thank you for your 5-star review.
We’re pleased to hear you were happy with your order.
Please let us know if there’s anything else we can help with.
trusted company
September 4, 2026
Reply from ITS
Good Morning,
Thank you for the 5⭐️ review. I am glad to hear that you have had a great experience with us and trust us as a company 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
The item was a very poor quality is…
The item was a very poor quality is been broken in next day. I used the same knife for years.
September 3, 2026
Reply from ITS
Good Afternoon
Thank you for your review.
I'm sorry to hear that the item broke so soon after purchase, especially as you had used the same type of knife for years previously.
I have emailed you directly to ask for some further information regarding the fault so that we can look into this for you and see how we can resolve the issue.
We look forward to hearing from you.
Reply from ITS
Good Morning,
Thank you for the 5⭐️ review. I am glad to hear that you found our service reliable and quick 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
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