Decided to try this company as it came recommended by True Blue Travellers on You Tube. Not disappointed as they had the products I wanted and the goods came next day which was amazing as I'd opted f... See more
Company replied
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Review summary
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Reviews shaping this summary
I placed an order with many items, several that I knew were out of stock and awaiting delivery. I received the in-stock items the next day and was kept informed of delivery of the outstanding items. L... See more
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Other major suppliers of Milwaukee, Bothe had none in stock, and wanted to charge extra for a cutting fence, and dust bags were a contingency, soothed said. You had it in stock and your initial sales... See more
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I spoke to Emily by telephone to order one of the Ryobi kits that was on offer by ITS at an attractive price. Emily was extremely pleasant and helpful during our conversation and arranged for the ord... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
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First class service/delivery yet again
First class service/delivery yet again. Amazing products and discounts. Very trusted as now my first go to for power tools.
September 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
There are not many companies who can…
There are not many companies who can match your sales prices & excellent delivery service, keep up the great work everyone
September 3, 2026
Reply from ITS
Hi Ron,
Thank you for your kind feedback. It's great to hear that you're pleased with our prices and delivery service.
I'll make sure your comments are shared with the team.
Prompt delivery is really good -purchase with care.
Prompt delivery is really good. Some of the prices are really good but sometimes the quality, depending on the manufacturer, right enough, is below the standard i have come to expect from this company. Steps I just purchased are a case in point. Vaunt 6 tread staps but you cannot stand on the top 2 treads, plus the top step is plastic anyway and acts as the main support for the leg hinges. A Bit disappointing in the 'flesh', but time will tell.
September 3, 2026
Reply from ITS
Hi bbmkayr,
Thanks for taking the time to share your feedback, particularly about the delivery and the Vaunt steps.
If you would like to return the steps, please let us know and we can explain the available return options.
Dewalt impact driver
Brilliant,rearly good service and a good price just wish the prices shown would be vat included just a minor point
September 3, 2026
Reply from ITS
Hi Kevin,
Thanks for the positive feedback — it’s great to hear you were pleased with the DeWalt impact driver, our service and the price.
We can confirm we still do show the price with VAT just under the Ex VAT price.
Had an issue with delivery for the…
Had an issue with delivery for the first time in years and it was sorted within a day.
September 3, 2026
Reply from ITS
Hi Tom,
Thanks for taking the time to share your feedback.
I’m pleased we could get the delivery issue sorted within a day, and we really appreciate your five-star review.
As always great service from ITS
As always great service from ITS, highly recommend using them
September 3, 2026
Reply from ITS
Hi Robert,
Thank you for taking the time to leave such lovely feedback.
We're really pleased you're happy with our service and appreciate your recommendation.
Reply from ITS
Hi,
Thank you for your lovely feedback. I’m glad to hear that you found it easy to order, with competitive pricing and fast delivery.
Please let us know if there’s anything else we can help with.
Lauren
Very quick postage and a good price
September 3, 2026
Reply from ITS
Hi Robert,
Thank you for your great feedback. We’re pleased to hear you were happy with the quick postage and price.
Lauren
Efficient and Delivered next day in…
Efficient and Delivered next day in good condition.
September 3, 2026
Reply from ITS
Thank you so much for the 5-star review! ⭐
We’re really pleased to hear everything was handled efficiently and that your order arrived next day and in good condition.
Thanks again for choosing ITS, we really appreciate it 😊
Lauren
What i bought was as expected
What i bought was as expected, however delivery was well below what was expected of DPD .Supposed to be delivered 17.12 - 18.12 actually turned up at 20.55, not what i wanted especially when paying £4.99 for a priority delivery.
Does this qualify for a refund ?
September 3, 2026
Reply from ITS
Hi Dr Dawson,
Thank you for taking the time to share your feedback.
It's great to hear that you were pleased with the fast delivery and helpful service.
Lauren
Left the parcel at my front door within…
Left the parcel at my front door within full view
September 3, 2026
Reply from ITS
Thank you so much for the 5-star review! ⭐
We’re really pleased to hear you were happy with the next-day delivery and the price.
Thanks again for choosing ITS, we really appreciate your support and hope to see you again soon
Lauren
Easy and simple purchase
Easy and simple purchase, problem with the courier company but contacted customer service and was contacted back promptly and sorted quickly by Mikayla Draisey
September 7, 2026
Unprompted review
Reply from ITS
Hi Aron,
Thank you for your kind feedback. I'm pleased to hear that your purchase was easy and that Mikayla was able to resolve the courier issue promptly.
I'll make sure your positive comments are shared with her.
Lauren
Reply from ITS
Hi,
Thank you so much for your fantastic feedback and for taking the time to let us know you were pleased with your items and service.
We really appreciate it and look forward to seeing you shop with us again soon. 🙂
Lauren
Reply from ITS
Hi Jeremy,
Thanks for your lovely feedback. It’s great to hear that your delivery was super fast again.
Reply from ITS
Hi Clint,
Thank you for your fantastic feedback. We're delighted to hear that you're pleased with our products and customer service.
Brilliant company with excellent…
Brilliant company with excellent delivery service
September 3, 2026
Reply from ITS
Hi Roy,
Thank you for your kind feedback.
It’s great to hear that you were pleased with our delivery service.
Reply from ITS
Hi Aleksejs,
Thank you for your 5⭐️ review.
I’m glad to hear your tools arrived on time and that you’re happy with them.
Please let us know if there is anything else we can help with.
Reply from ITS
Hi,
Thank you for your kind feedback — we’re pleased you found the service helpful. 👏
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