This company offers what other bigger companies don't . The best range of equipment and work wear at exceptional prices with a delivery options that will suit everyone. Very pleased with my whole expe... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Outstanding customer service from start to finish! Sophie was incredibly friendly and helpful on WhatsApp, quickly answering my questions and arranging everything for me. Richard then took over on the... See more
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The product we received was faulty but Stefani was straight on it. Plenty of communication, information all in an extremely helpful, efficient, professional but also friendly manner. Jayden finished o... See more
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Brilliant spirit level I had some issues with the delivery which was not caused bei ITS. Contacted ITS customer services and the support was top, very friendly and quick response. One of the... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very poor service, not sure if scam company
After repeatedly contacting to unsubscribe from their spam emails they continue to send emails. Unsubscribe link doesnt work. Replying to emails requesting to unsubscribe doesnt work. All this after I decided to walk away from a sale I tried a dozen times to pay online for but was unable due to their faulty payment system. In the end I gave up, but my first time interacting with them and tbh feels like a scam website. Very poor service
July 30, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fast delivery/great service
July 26, 2026
Reply from ITS
Hi DH,
Thank you so much for your kind feedback about our fast delivery and great service.
We really appreciate you taking the time to share your experience. Please come back and shop with us again soon!
Lauren
Reply from ITS
Hi,
Thank you for your fantastic feedback about your order. We're really pleased to hear everything went smoothly and your delivery arrived quickly.
If you need anything else, just let us know.
Lauren
Reply from ITS
Thank you for the great review!
We’re really pleased everything arrived quickly, matched what you ordered and worked exactly as it should.
Thanks again for choosing ITS!
Lauren
Fast delivery
July 26, 2026
Reply from ITS
Thank you for the great review!
We’re really pleased your order arrived quickly.
Thanks again for choosing ITS!
Lauren
Ordering on line was simple and quick…
Ordering on line was simple and quick my delivery was great info was clear and received my parcel the next day will definitely order from yourselves
Again many thanks
July 26, 2026
Reply from ITS
Thank you for the 5⭐️ review,
So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Reply from ITS
Thank you for the lovely review!
We’re really pleased you found exactly what you needed at a great price, and that the delivery was quick and efficient.
Thanks again for choosing ITS!
Lauren
great thanks
July 26, 2026
Reply from ITS
Hi Darren,
Thanks so much for your feedback—really pleased you were happy with your order.
If you need anything else, just let us know.
Reply from ITS
Thank you for the 5⭐️ review,
Pleased you were happy with the service received and with our competitive prices.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Reply from ITS
Hi Andrew,
Thank you so much for your fantastic feedback and for taking the time to let us know everything was perfect with your order.
If you need anything else, just let us know.
Got a new pair of work shoes
Got a new pair of work shoes, staff very helpful and friendly
July 26, 2026
Reply from ITS
Thank you for the 5-star review, Pleased you were happy with the product quality and service received. We look forward to hearing from you again soon. - Fenn
Super quick delivery easy to order and…
Super quick delivery easy to order and postage was cheap, the tools I ordered was of good quality and a excellent price
July 26, 2026
Reply from ITS
Hi Matthew,
Thanks so much for your 5-star review! I'm really pleased to hear your order arrived quickly and that you were happy with the quality and price of your tools.
We look forward to seeing you shop with us again soon.
Reply from ITS
Hi Jason,
Thanks so much for your feedback – great to hear your order arrived so quickly!
If you need anything else, just let us know.
Reply from ITS
Good Morning,
Thank you for the 5⭐️ review. I am glad to hear that yo enjoyed your products and that you had a good communication with the staff.
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Reply from ITS
Thank you for the 5 ⭐️ review,
Pleased you were happy with the product purchased and delivery arrived in rapid time for you.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Good place to order tools because the…
Good place to order tools because the price will be same for the same brand. And this time I also got a free impact driver by spending 400£. One thing they need to look for is that if you have a drill or any other power tool then you must have all the bits etc for the same tool in your website. I mean I bought sppaner set from amazon however I preferred ITS but unfortunately you guys did not have it. Same with deburring tools for rods. Nut runner on the rod. Very less brand of whole saw I mean limited number.
July 25, 2026
Reply from ITS
Hi Amin,
Thanks for sharing your feedback and for your recent order with us. I'm glad to hear you were pleased with the pricing and the free impact driver offer.
I appreciate your comments about the accessory range, including spanner sets, deburring tools, nut runners, and hole saw brands. We regularly review our product selection and your suggestions help us understand what our customers need. I'll make sure your feedback is passed on to our buying team for consideration in future range updates.
If there are specific accessories you're looking for, please let me know and I'll be happy to check availability or suggest alternatives from our current range.
Thanks again for choosing ITS. 🙂
Sophie
Milwaukee M18 fuel multi tools .
I bought Milwaukee M18 fuel multi tool for my self and to be honest it is very good quality and very professional tools . The price of this multi tool is very reasonable too . If you are looking for professional tools straight away go to Milwaukee tools for life time one time spent money on it and enjoy for life time .
Kind regards . Saleh Muhammad .
July 25, 2026
Reply from ITS
Hi Saleh,
Thanks so much for sharing your feedback about the Milwaukee M18 Fuel Multi Tool. We're really pleased to hear you're happy with the quality and value of your purchase.
If you need anything else or have any questions in the future, just let us know.
We look forward to seeing you shop with us again soon 🙂
Sophie
Reply from ITS
Hi Vahid
Thank you for the fantastic review!
We’re really pleased you’re happy with the quality of your purchase and felt confident ordering from us. We hope it serves you well.
Lauren
I couldn’t find a couple of bits the man…
I couldn’t find a couple of big the man behind the counter said hold on I will find them for you
July 25, 2026
Reply from ITS
Hi Colin,
Thank you for the lovely review!
We’re really pleased our team member was able to help track down the items you needed. We’ll be sure to pass your kind words on to the store team.
Lauren
Reply from ITS
Hi,
Thanks so much for your feedback – we're really pleased to hear you were happy with the service.
If you need anything else, just let us know.
Lauren
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