JetBlue Airways Reviews 1,167

We booked our vacation through JetBlue Vacations expecting a seamless and enjoyable experience, but unfortunately this trip turned into an extremely frustrating and disappointing experience.

Upon arriving at our resort at approximately 3:30 PM after a long day of travel, we expected to settle into our room and enjoy our first day. Instead, we spent over three hours being moved between three different rooms due to serious cleanliness and maintenance issues.

Each room had a strong mold and mildew smell, visible signs of moisture damage and mold, and unacceptable conditions. After multiple room changes, we were finally placed in a third room around 6:45 PM, only for that room to later begin leaking water from the ceiling. We documented these conditions with photos and video.

While the resort bears responsibility for the room conditions, we booked through JetBlue Vacations and expected meaningful support and advocacy when serious issues arose. We submitted our concerns and supporting evidence and, as of this review, have received no response.

A vacation should not begin with hours spent changing rooms and dealing with mold, leaks, and uncertainty about the safety and cleanliness of accommodations. We are extremely disappointed with both the handling of this situation and the lack of follow-up.

Jet Blue's customer service is a nightmare. I was over-charged $378 in fees and explained this for almost two hours to a representative only to be repeatedly told I wasn't, even though the charges are clearly on my credit card statement. I'll never fly Jet Blue again, which is a shame because the plane itself and service on the flight were nice.

Customer service reps at the gate are AWFUL. I was once a Mosaic member but the service has become so bad that Jet Blue is now my airline of last choice

Haven’t flown JetBlue for years after they cancelled a flight I needed to catch an international flight. Just when I thought I might be able to trust them when they were the preferred carrier for a family vacation trip, they arbitrarily decided my wife’s roller suitcase was too big. The dipsh*t “screening” luggage let a number of camper sized suitcases go past. It was too much to expect this airline to actually manage to execute consistently. Spirit was first, maybe JetBlue will be the second to be flushed down the toilet of dead carriers.

I had a rather unpleasant experience with a crew team lead member (LETITIA) (who by way refused to provide her surname and ID number) at a Jet Blue flight from London Heathrow to Boston MA: B6 1621 on May 16th 2026.
I’m a 6,5” bloke that weights about 270lbs and happened to be seated next to another tall passenger of large built as well. Myself being seated at 25D next to him in 25E would have been a very uncomfortable flight of almost 8hrs to the US. I kindly asked the lady in charge if I could go and sit in row 18 D, E, F that happened to be completely empty but she completely and totally ignored my request despite the fact that everyone knows that once the flight takes off, passengers are legally allowed to use other empty spots throughout your zone area in the cabin end off!
Someone in a position like that should know better when situations like this happen and regardless of what she believes the customer always, absolutely always comes first. She lacks empathy and compassion towards taller, slightly larger passengers and I find her lack of understanding utterly unacceptable, discriminatory and unprofessional. Someone like that shouldn’t hold a position of cabin crew team lead for such a respected airline like Jet Blue. Jet Blue you need to do better than that. I would rather promote Susan or Mark from the same cabin crew who happened to have a better understanding and were prompt to listen to my concerns.
I would have given a zero star rating to really reflect how I feel after expending thousands of dollars to use this airline!!

Flew with Jet Blue - London HR to NY JFK a few weeks back on a personal matter. Paid the very reasonable extra leg room / premium economy. Flights were at least 30% cheaper than the big brand carriers maybe more. Brand new aircraft, excellent service through out, amazingly good inflight wifi (I worked the entire flight Teams chat, email, Office document sync), huge collection of movies and shows (had CNBC on in the background), refreshments, snacks etc.
Honestly, top notch experience and highly recommended. The plane was brand new or looked to be. Comfortable seats and adjustable head rest. I’m 6’6” (1.97 cm) plenty of leg room in the extra leg room seats.
Only small point is, the flight was on a narrow bodied aircraft (Airbus 321) so single central aisle and you can’t avoid the Ryanair like crush / scramble to get on and off. Minor observation. A++++ experience

I held gold status with spirit airlines when they closed , so i am faithful to my loyalty programs. I was left stranded in Orlando, and booked a fligjt with Jetblue hoping to transition over from Spirit. The Jetblue website said that the rescue fare of 99 dollars applied to Orlando-Newark fligjts, only to be told that this was an error and not actual price. Spoke with customer svc and escalation team who refused to even check the jetblue webasite. I cancelled, and paid the cancellation fee as a matter of principle. United rescued me , although i do not have a chase-united credit card.

I just want to echo the sentiments of others who have said here that their flight was cancelled and getting their money back or even credit was impossible. I lost $418. I'll never fly them again (and that's coming from someone who actually liked Spirit Airlines- at least I knew what I was getting with them).

A bunch of thiefs !
Third time I run into the same issue so clearly they do it on purpose.
I book my fare and when I try to change it the website suddenly stops working and the only option is to contact customer support, once I do contact them they give exorbitant prices to change my ticket.
When I ask for the customer service rep to put a ticket about this issue that’s clearly recurring they said they do, but without a confirmation email and while saying that “they won’t get in touch with you” and that I just need to keep trying.
The THIRD time going through the same BS!!!!!!!!!!
Thiefs !

I am a JetBlue Mosaic 3 member and spend a ton of money every for this status so JetBlue gave me 4 Companion Mint upgrade certificates. So my wife and I booked a trip through Jet Blue vacations. Yesterday I called and asked if I could use the Mint Certificates to upgrade to Mint one way from JFK to Paris. After 3 phone calls they told me that I had to go to the airport in order to change the ticket. We drove an hour from Boynton Beach to Fort Lauderdale Airport. I got to the desk and met two very nice JetBlue employees. They didn't see why I couldn't upgrade but once they called the vacation line they were told that we couldn't upgrade because we purchased a travel package. I was there over two hours and in the end they told me that in order to use the certificates we needed 8 mint certificates for a one way Mint upgrade. Why be a Mosaic member and spend the amount of money if I have to go through hell and get the wrong information from the Mosaic 3 line. I am going to rethink being with JetBlue at all and cancel both my personal credit card and my JetBlue Business card as both are not worth having. This is a case of Bait and switch and the people on the phone do not know anything about customer service.

Note I have flown millions of miles on mostly Delta and American Airlines. I needed to get from Boston to Cleveland on a Friday night 5/8/26. I decided to try Jet Blue for first time in several years. The flight attendants are the rudest people in the sky's. My future miles will continue with American and Delta for the rest of my life and I will NEVER try Jet Blue ever again. Thomas Radkiewicz

Do not recommend jetblue it's a ass airlines and when you book with them and it's a connect flight they change the flight take off time to when you arrive then say you have time and then when you get there then they say it's too late even when the plane didn't take off yet so yeah f jetblue

I nevar imagined that traveling to attend my aunt’s funeral would become such a disappointing experience with JetBlue.

My family and I had to purchase last-minute emergency flights due to a sudden death in the family. As many people know, prices during emergencies can become extremely high, but during moments of grief your focus is simply getting to your loved ones as quickly as possible.

After the trip, I respectfully contacted JetBlue, provided documentation, and simply asked whether any type of partial credit, goodwill gesture, or compassionate consideration could be offered. Instead, I received repeated policy-based responses with no flexibility whatsoever.

I understand companies have policies, but true customer service is revealed in moments that require humanity, empathy, and discretion — especially when dealing with bereavement travel.

The representatives were polite, but the overall experience left me deeply disappointed. It made me feel that compassion ends where policy begins.

Unfortunately, this experience has changed the way I view JetBlue as an airline, and I will keep it in mind when making future travel decisions.

Bad service, and when you try to call them the phonenumber does not exist. On chat online you have to wait for ages. I would not recommend this airline.

I had to scramble for alternative transportation last minute. JetBlue was affordable & easy to book. I went for the fully refundable option, since I was hoping my preferred transportation option would come through, thinking "we'll see" about getting a full refund. Long story short, it did and I saw - fully refunded! No hassle. Easy interface. Next time I fly, I'll book with JetBlue!

Complete garbage of an airline company. They lost my luggage and misplaced it on wrong flight twice. They completely ruined my vacation, causing me to also lose hundreds of dollars in lost goods/usage.

Great value for money and customer service

I am writing to express my dissatisfaction regarding the handling of a JetBlue Vacations credit associated with a cancelled vacation package (REF #24671044).
At the time of cancellation, I was issued a credit in the amount of $400.00, which was required to be used by 04/20/2026. I understand that JetBlue Vacations credits expire one year from issuance and cannot be extended. However, my concern is not with the policy itself, but with the complete lack of notification and transparency surrounding this credit.
Since the issuance of this credit, I have purchased several JetBlue vacation packages. At no point during my interactions with JetBlue customer service representatives was I informed that an unused credit existed on my account or that it was approaching expiration. It was only on 04/27/2026 — after the expiration date — that someone from JetBlue contacted me to inform me the credit had already expired.
This raises a serious question: Why does JetBlue’s system not proactively notify customers 30, 60, or even 90 days before credits expire? Such basic account alerts are standard practice and would prevent exactly this type of situation. Customers should not be expected to track expiring credits independently, especially when actively engaging with your company and making additional purchases.
This lack of accountability and safeguards has resulted in the loss of my $400 credit and has significantly diminished my confidence in JetBlue Vacations. JetBlue needs to do better in protecting loyal customers from preventable losses. Absent a reasonable resolution, I will be forced to reconsider continuing my business with JetBlue Vacations.
I look forward to your response.

Flight from SDQ to JFK , I get to the airport 3:30 early the agent that takes care of the check line says your to early . Unreal it was the attitude and the straight face , that got me upset . The entire JetBlue staff in this SDQ airport horrible, it’s like they don’t like there job . Horrible service . Like always delays . I’m considering delta next time I come .

Nearly denied boarding at JFK due to incorrect handling of UK eVisa verification.
Immigration status was successfully verified via the official UKVI system, yet staff refused boarding claiming the eVisa was not “linked” to the passport.
Decision was later reversed at the last minute based on internal data, raising serious concerns about consistency and staff understanding of eVisa procedures.
The situation caused significant stress, delay, and risk of missing a long-haul flight.
Formal complaint submitted, but no substantive response.