Kala Kendar Music Warehouse Reviews 

334
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that shopping at the store is an absolute pleasure thanks to the genuinely welcoming atmosphere and the incredible selection of musical instruments. Customers consistently praise the highly knowledgeable staff for providing truly helpful recommendations, expert guidance, and exceptionally personalized care during all instrument purchases. Buyers are also extremely satisfied with the top-notch product quality, beautiful acoustic sound, and remarkably fast delivery times across distant locations. Some reviewers were not happy with their overall purchasing process, pointing out frustrating logistical issues such as missing packages, completely unreceived items, or minor physical flaws in the wood.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over instruments like the shruti box and... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for their new... See more

Staff

Reviewers highlight positive aspects of staff, praising their incredible knowledge and helpful... See more

Service

Consumers find service to be positive and deeply appreciate the consistent excellence provided over the... See more

Delivery service

Clients share satisfaction on delivery service, noting that shipping is very fast and delivery times are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Music is universal! As a vocalist I needed something I could practise with that would allow me to pitch shift while playing a sustained single note or chord. The Shruti Box does just that! I sing Rock... See more

Rated 5 out of 5 stars

Sales person was very informative, in helping me make my decision for purchase. Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music wareho... See more

Rated 5 out of 5 stars

I had a fantastic experience at Kala Kendar recently when looking to purchase a shruti box. Mickey was very knowledgeable, and ready to help. I truly felt taken care of as a customer and had all my qu... See more

Rated 5 out of 5 stars

Date/Time of Visit: January 24, 2026 approximately 1:00pm was first visit to Kala Kendar. The initial salesperson i spoke to "Micky" via email was very helpful and professional with his recommendation... See more


Company details

  1. Musical Instrument Store
  2. Department Store

Written by the company

Kala Kendar’s Music Warehouse was formed to provide local Toronto musicians access to authentic instruments out of India. Kala Kendar has continued to build on its success by offering its products and services to over 37 countries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

334 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(334)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

No product in the shipment.

No product in the shipment, empty envelope.. and no response to any questions on where the item is ?

July 19, 2026
Kala Kendar Music Warehouse logo

Reply from Kala Kendar Music Warehouse

Thank you for reviewing Kala Kendar on trust pilot; A family owned and operated company since 1991. The review option is automated through trust pilot.
Unfortunately your review is towards Canada Post/US Mail, the shipping option you've selected to ship your Dhol Belt. Your order with Kala Kendar was processed in a timely fashion, in fact it was shipped out the following business day. The fact that your order was stuck with US customs does not make the merchant at fault, it's due to ever so changing US government polices. It is not the merchant's fault that your package was opened in transit and the contents stolen/lost. The shipping label from the post office clearly states the weight and dimensions, this is no way on fault of Kala Kendar that your package was stolen.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Ordered rush Kathak Gungroos and received expedited. The ghungroos are beautiful and very high quality at reasonable price. So happy to be supporting this family business.

July 18, 2026
Rated 5 out of 5 stars

exactly as described

exactly as described, responsive to my inquiries. i think the shipping box could have contained a little more foam, the box was pretty beat up by the time it made it to my door.

July 14, 2026
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Rated 5 out of 5 stars

Saved me $400 I almost spent on annicdent.

Due to a glitch when loading the page for check out we accidentally placed the same order twice and didn't realize it. A rep from Kala Kendar promptly called me to confirm because it didn't look right. They ended up saving us from a hard situation with their vigilance about this!

The prices and quality of the cases we got are also great.

Thank you!

April 23, 2026
Rated 5 out of 5 stars

Shruti Box Service

I visited Kala Kendar to service my shruti box after a pitch started sounding off. I've been a customer for over 5 years, and the staff consistently deliver efficient, high quality work. I recommend calling ahead so you know what to expect. Pricing is fair, but the real value is the quality of service and expertise. Gurdip is specially knowledgeable - I trust his recommendations and workmanship completely. Kala Kendar is THE place to go in Toronto for all things Indian instruments.

April 9, 2026
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Rated 5 out of 5 stars

I was in need of a Dayan for a…

I was in need of a Dayan for a recording session, Mickey listened to my needs and quickly found a drum for me. A very nice Kishor Vhatkar C drum was delivered. Mickey has provided top notch service many times over the years and I’m always appreciative of his knowledge and help. Thank you Mickey and to the Kala Kendar team.

February 27, 2026
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Rated 1 out of 5 stars

I never received the items, why you want me to write review.

I never received the items.

February 2, 2026
Kala Kendar Music Warehouse logo

Reply from Kala Kendar Music Warehouse

Thank you for reviewing Kala Kendar on trust pilot; A family owned and operated company since 1991. The review option is automated through trust pilot.
Unfortunately your review is towards Canada Post/US Mail, the shipping option you've selected to ship your Shenhai reeds. Your order with Kala Kendar was processed in a timely fashion, in fact it was shipped out the following business day. The fact that your order was stuck with US customs does not make the merchant at fault, it's due to ever so changing US government polices. The fact that you selected the post office so ship your goods; which can take 2 - 4 weeks as stated on our shipping policy... this is why CanadaPost/US Mail the cheapest shipping option.

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