KATABA Japanese Knives Limited Reviews 431

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as incredible and beautifully made. Many people highlight the excellent service, noting the staff's knowledge, friendliness, and helpfulness, especially regarding sharpening services and finding suitable products. The delivery service is frequently mentioned as fast and efficient, with products arriving well-packaged and protected. However, some customers experienced issues with the delivery process, specifically with FedEx's inability to provide precise delivery times for items requiring an adult signature, leading to inconvenience. Additionally, a few people reported durability concerns, with one instance of a knife tip snapping after a week of use.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the excellent quality,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are impressed with the products, describing... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the great and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast dispatch... See more

Staff

People report positive experiences with staff. Customers consistently praise the staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

Probably my favourite shop in London. Whether you are a professional chef or keen home cook, they have a selection of knives to suit everyone. Maybe not the cheapest you’ll be able to find, but still... See more

Company replied

Rated 5 out of 5 stars

Website might look a bit less flash than others, but the quality of products is second to none. Excellent pricing, product choice and I was able to find exactly what I wanted after month of searching.... See more

Company replied

Rated 5 out of 5 stars

I cannot praise the staff of Kataba enough for resurrecting my Santoku knife that had been sitting broken and unused for almost 10 years at the bottom of a drawer. Conscious of my limited budget, they... See more

Company replied

Rated 5 out of 5 stars

Customer service was spot on and beyond helpful since the beginning. Managed to get a beautiful engraving on a present. I think the receiver of the gift will be very very happy! Thank you again, could... See more

Company replied


Company details

  1. Knife Store
  2. Countertop Store
  3. Kitchen Supply Store
  4. Sharpening Service

Written by the company

We pride ourselves in delivering the best customer service and aftercare. Our small business is built on our passion for cooking, Japanese cutlery and sharpening. We endeavour to guide our customers towards buying the most suitable knife for their requirements.


Contact info

4.9

Excellent

TrustScore 5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great product, great price.

Website might look a bit less flash than others, but the quality of products is second to none. Excellent pricing, product choice and I was able to find exactly what I wanted after month of searching. When it arrived, I was even more impressed. Excellent packaging and the product is incredible.

March 23, 2026
KATABA Japanese Knives Limited logo

Reply from KATABA Japanese Knives Limited

Thank you very much for ordering with us and giving us an honest opinion with 5-star! We are really great to hear that you are happy with our product and delivery :) Thank you again!

Rated 5 out of 5 stars

The best shop ever

The best shop ever, I’ve been shopping there for years and using sharpening services, highly recommend

February 2, 2026
KATABA Japanese Knives Limited logo

Reply from KATABA Japanese Knives Limited

Thank you so much for giving us a 5-star review! That is really great to hear! Also, we appreciate you using our sharpening service always! Please come back anytime :) Thank you,

Rated 5 out of 5 stars

My go to place for knives.

Probably my favourite shop in London. Whether you are a professional chef or keen home cook, they have a selection of knives to suit everyone. Maybe not the cheapest you’ll be able to find, but still competitively priced. You can tell they take their craft seriously, especially with their sharpening service.

January 26, 2026
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Reply from KATABA Japanese Knives Limited

We appreciate your 5-star review! That makes us feel really honoured! We always try to keep variety of the knives, kitchen tools or ceramics,,, so please come by anytime if you are looking for another in your collection! Also, please feel free to contact us anytime if any enquiry. Thank you so much again, and we hope to see you soon!

Rated 5 out of 5 stars

Great service

I arrived at the store with one of my knives to be sharpened - they did an amazing job and were really helpful

December 29, 2025
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Reply from KATABA Japanese Knives Limited

Thank you so much for using our sharpening service! That is really great to hear! Please bring your knife anytime if needed! Thank you!

Rated 1 out of 5 stars

After a week of use

After a week of use, the knife’s tip snapped.

December 29, 2025
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Reply from KATABA Japanese Knives Limited

We appreciate your honest review. Japanese blades are really thin/delicate that enables you fine cutting; however, it may be happened easily if you do rocking cut or hit hard. We included the the warranty card on your delivery, so that we can fix without extra charge. Please conatct us anytime.

Rated 5 out of 5 stars

Beautiful knife I couldn't find…

Beautiful knife I couldn't find anywhere else and for a discount. Processed and shipped the next day and arrived quickly. They even called to ensure I would be in on the day of arrival.

Highly recommended, will buy again.

December 24, 2025
KATABA Japanese Knives Limited logo

Reply from KATABA Japanese Knives Limited

Thank you for purchasing from us. We are glad to hear that you're happy with our services and product. :)

Rated 5 out of 5 stars

The company use Fedex for delivery

The company use Fedex for delivery, UK law requires an Adult signature for knife delivery, Fedex cannot give a delivery time so you will have to stay indoors all day, unless they arbtrarily change the delivery day in which case youll have to stay indoors another whole day!
Nwo the Knife is here I can say its the best Knife I have ever owned.

January 5, 2026
Unprompted review
KATABA Japanese Knives Limited logo

Reply from KATABA Japanese Knives Limited

Sorry to hear that delivery delayed one day by FedEx, However we are glad to hear that you are very happy with our knife. Thank you

Rated 5 out of 5 stars

Always buy my knife from here

Always buy my knife from here

Always been satisfied with the product, fast dispatch, delivery and care

November 26, 2025
KATABA Japanese Knives Limited logo

Reply from KATABA Japanese Knives Limited

We appreciate your 5-star review and purchase with us! We are so glad to hear that you are happy with our service and product! If any concnerns, please contact us anytime. Thank you so much again,

Rated 5 out of 5 stars

Wonderful service and great products

Wonderful service and great products - despatched quickly and well packaged with helpful instructions and good aftersales support - a very professional and approachable company who are a pleasure to deal with.

November 24, 2025
KATABA Japanese Knives Limited logo

Reply from KATABA Japanese Knives Limited

Thank you so much for giving us a 5-star review! That is so great to hear that you are happy with our product and service! We do sharpening service as well, so please contact us anytime if needed! Thank you so much again for ordering with us!

Rated 5 out of 5 stars

Amazing shop

The staff were very helpful I travelled over 300 miles to come here and it did not disappoint amazing selection of knives and fantastic service would definitely recommend!!

December 3, 2025
Unprompted review
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Reply from KATABA Japanese Knives Limited

Thank you so much for having come to our store all the way!! That was really nice seeing you, and we are glad to hear that you were happy with our service! Plaese pop in our store anytime again :) All of our staff are looking forward to seeing you! Thank you!

Rated 5 out of 5 stars

Good product

Good product, shipped quickly and well packaged. Nothing negative to say at all.

November 13, 2025
KATABA Japanese Knives Limited logo

Reply from KATABA Japanese Knives Limited

Thank you so much for your order and 5-star review!!!! That is so great to hear :) Please order with us anytime if needed!!!

Rated 5 out of 5 stars

Great experience and very professional

Great experience and very professional

October 29, 2025
KATABA Japanese Knives Limited logo

Reply from KATABA Japanese Knives Limited

Thank you so much for giving us a 5-star review!!! We are more than happier to hear that you are happy with your experience with us! If anything we can do in the future, please contact us anytime! Thank you!

Rated 5 out of 5 stars

Good tea from an authentic source.

Good tea from an authentic source is much enjoyed. It is true tea which gives pure pleasure.

October 6, 2025
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Reply from KATABA Japanese Knives Limited

Thank you so much for giving us a 5-star review! That is so great to hear :) We have lots range of tea, so please contact us anytime if you need more! Thank you,

Rated 5 out of 5 stars

Amazing quality and fast delivery

Amazing quality and fast delivery

September 11, 2025
KATABA Japanese Knives Limited logo

Reply from KATABA Japanese Knives Limited

Thank you so much for your 5-star review!! Please order with us anytime if needed!

Rated 5 out of 5 stars

After the Greek Customs office returned…

After the Greek Customs office returned my order back to Uk, Yokichi the very kind owner of KATABA knives , get in contact with me and delivered personally my order in Crete while he was making holidays with his wife! I was very enthusiastic and thankful! Thank you for the service and really nice to meet you !!

September 19, 2025
Unprompted review
KATABA Japanese Knives Limited logo

Reply from KATABA Japanese Knives Limited

Hi Kiriakos
Thank you very much for purchasing from us and it was great to meet you in Crete. Off cause we are not normally delivering to our customers in person 😉.
We had booked our holiday in Crete a month ago and luckily we had chance to solve unexpected problem with original delivery and custom office. However we are glad to hear from you and we could manage to complete the delivery.
Best

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