Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hop... See more
Company replied
the material is good, size is good, would be cool to have more than 1 pocket and longer zipper that would cover all the upper part so that there would be no holes. also if the side parts of the bag we... See more
Company replied
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
Company replied
Company details
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.8
Great
2K reviews
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Beautiful bags with fast delivery
Beautiful bags with fast delivery. I was very pleased with the service.
April 3, 2026
Fabulous quality, beautiful designs
Bought 2 handbags and a purse on line. Such an easy website to use. Bags arrived quite quickly with tracking. They are excellent quality and fabulous designs. I will definitely repurchase from here.
April 3, 2026
Shopping online on the Kate Spade EU
Shopping online on the Kate Spade EU website is a nightmare. I received only part of my order 1 month later, and the system doesn't allow me to make any returns, and no one answers my emails. Still, one article is missing. Where did it end up??? No idea! The worst shopping online experience ever... My order number is KEP00061359, and the email address contacted is
Customer_care/katespade.co.uk
March 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ear rings bought for a birthday…
Ear rings bought for a birthday present. After 4 days of wear the holes got sore and started bleeding not what I expect from an expensive item
April 1, 2026
Reply from kate spade new york
Thank you for sharing your experience with us, Ann. We sincerely apologise that our earrings caused you discomfort, and we completely understand how upsetting this must be, particularly when the item was purchased as a special birthday gift.
We hold our products to a high standard, and we take feedback like yours very seriously. Our customer care team will be reaching out to you directly to make this right and ensure you receive the support you deserve.
Bag arrived in great condition
Bag arrived in great condition, I love the quality it was a birthday present to me and I love it!
March 27, 2026
Reply from kate spade new york
Thank you for your lovely feedback. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Easy to navigate site and quick…
Easy to navigate site and quick delivery. The products are always of the highest quality!
March 18, 2026
Reply from kate spade new york
Thanks so much for your review, Alex! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Kate Spade, McArthur Glen, Ashford
We visited the McArthur Glen, store in Ashford, on the 5th April 2026, and we was greeted warmly by the staff, and in particular ALICIA. she was very helpful, patient and knowledgeable. She help guide us too the best bag, for my wife's needs. We decided on and purchased a Spade Flower handbag.
The service, care and understanding, were exceptional.
April 5, 2026
Unprompted review
Reply from kate spade new york
Thank you so much for your kind words about our store team, Andy. We're thrilled to hear that our staff made your visit memorable and that you enjoyed your shopping experience. We hope to see you again soon and appreciate your support!
Reply from kate spade new york
Thank you for your lovely feedback. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Very disappointed in Kate Spade…
Very disappointed with Kate Spade’s customer service team. I ordered a parcel on the 29th of March and had to chase them to get it sent out for shipping! Now they’ve made me go around in circles with DPD when they didn’t send me the code/QR code to pickup the parcel. I called DPD only for them to tell me no agents from Kate Spade contacted them yet three agents told me that they had, just disgusting to lie like that. Never shopping from here ever again and I’ll make sure to tell people about my experience
April 4, 2026
Unprompted review
Reply from kate spade new york
We appreciate you taking the time to share your feedback with us, Kimberley, and are sorry to hear that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
beautyful handbag
March 17, 2026
Reply from kate spade new york
Thank you for your lovely feedback, Roger. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
There was a mark on the bag
There was a mark on the bag, which I only noticed once I had taken all the packaging and labels off. Very disappointed.
March 17, 2026
Reply from kate spade new york
Thank you for bringing this to our attention, Vanessa. We always want to meet your expectations and spark a little joy for you and we can only apologize that we did not do that.
If you would like us to look into this further for you, please do contact us at https://www.katespade.eu/ie/contact-us so we can investigate.
Reply from kate spade new york
Thank you for your lovely feedback. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Refuses to refund my money
Having bought a bag from this company when it arrived unfortunately it wasn’t what I was looking for so I decided to return it. The item was duly returned and showed as being received back by the seller
However no refund has so far been issued and despite contacting customer service on 3 occasions I have not received any response other than a vague “they are looking into it “ I am at my wits end how to get my money back from this appalling company who have effectively stolen it .
February 18, 2026
Unprompted review
Reply from kate spade new york
Thank you for your feedback, Kate. We're sorry your refund hasn't arrived yet and understand your disappointment. Our teams are working to resolve this as quickly as possible and will reach out to you directly with the latest update to ensure your refund is processed without any further delay. Please accept our apologies for inconvenience caused.
Lovely handbag
Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use.
February 17, 2026
Reply from kate spade new york
We’re happy to hear that you enjoyed your experience, Nicola! At the moment, we’re unable to offer dust bags for all our products and understand the inconvenience this may have caused. Thank you for your honest feedback - we truly appreciate it and look forward to welcoming you back soon!
Absolutely awful
Absolutely awful. I have called customer care in Australia several times, I was told on 02/03/26 that the courier has my item and I will receive a shipping update soon. But my item was never shipped in the window advised. Now 7 working days later it says back ordered when it was in stock when payment was made? Been waiting ages to get on a call with customer care and no answer. I don’t even get email updates and never received a confirmation email. I have to track it on the website manually. It’s shameful for a supposed luxury brand. Never again.
March 2, 2026
Unprompted review
Reply from kate spade new york
Thank you for bringing this to our attention, Nem. This is really disappointing to hear. We would like the opportunity to discuss this further with you. Please do contact us at https://www.katespade.co.uk/contact-us for Kate Spade Europe orders so we can look into this for you.
For Kate Spade Australia please use https://katespade.com.au/contact-us
Bad customer support
I reached out to their customer support via WhatsApp as they couldn’t process my order through the website Customer support didn’t react. Tried to contact them multiple times. Seems they don’t need my money. It’s a shame because I would have loved to make a purchase.
March 2, 2026
Unprompted review
Reply from kate spade new york
Thank you for bringing this to our attention, Carrie. We always want to meet your expectations and spark a little joy for you and we can only apologize that we did not do that. Your feedback is important to us and has been passed on to ensure this does not happen again. If you would like us to look into this further for you, please do contact us at https://www.katespade.eu/ie/contact-us so we can investigate.
Lost item + lost money.
Lost item + lost money.
"yeah, our record confirm your order was shipped".
Other companies fully refund or replace with a new item; not like Kate Spade.
February 9, 2026
Unprompted review
Reply from kate spade new york
Thank you for bringing this to our attention, this is really disappointing to hear. We would like the opportunity to discuss this further with you. Please do contact us at https://www.katespade.co.uk/contact-us for Kate Spade Europe orders so we can look into this for you.
For Kate Spade USA please use https://www.katespade.com/contact-us
Disappointing
I was really excited to be getting a Kate Spade bag as a Christmas present. It was a big disappointment when the DPD man was intimidating and rude when delivering the bag. Although DPD are customers of Kate Spade, I would have thought that Kate Spade would have offered a gesture of goodwill when I reported it to them. I nearly had to call the police when DPD man put his foot inside my door to prevent me to closing my door. Due to the prices and good customer service, I was disappointed that Kate Spade didn't offer me 10% off the next item I bought or anything.
February 7, 2026
Unprompted review
Reply from kate spade new york
Thank you for sharing your experience, Vicky. We sincerely regret hearing about the difficulties you encountered during your delivery. We take concerns regarding courier conduct very seriously and aim to provide a positive experience at every step. We have reached out to our team directly to make sure this is looked into as a priority.
We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future.
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