Kitch'n Reviews 

I am extremely disappointed with my experience at Kitch'n Fornebu S. I purchased a coffee grinder here, which broke down after just one week. The store replaced it, but the second one broke down a week later. This exact cycle happened THREE times.When the product failed for the fourth time due to the same recurring defect, I asked for a full cash refund. According to the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven § 30), a retailer only has two attempts to remedy the same defect before the customer can cancel the purchase.Despite the law being completely clear, the store refused to refund my money. Instead, they tried to force me to accept store credit (tilgodelapp), which is illegal under these circumstances. I should not be forced to spend my money in a shop that repeatedly sells defective products.Be very careful when shopping here. If your product breaks, this store does not respect Norwegian consumer rights and will try to withhold your money. I have already filed a formal complaint and will take this to the Consumer Council (Forbrukerrådet) if not resolved immediately.

UPDATE 3/1/26
Got the same response the other person got, Funny I screenshotted the for that is on THIER website along with the phone number listed on THE SAME website.....
BY THE WAY, I still haven't seen my order yet!

I have also experienced the same issues as the gentleman that posted in January. I placed a order on January 28th and still have not received it. I also have submitted contact forms to them via THIER website(good thing I have screen shots of them) and called and left a voicemail at the number listed on THIER website(good thing I recorded the call) DON'T order from them unless you don't want to see your products for MONTHS!
I am making a formal compalint with the Attorney General, I suggest that if you have the same problems with them that you do the same!

Don't waste your time or money here...

I placed an online order months ago. That order was never shipped or received. Over a month later I sent an email to their customer support team asking about the order. There was never a response. I waited weeks before I called them (a few days ago). It went straight to voicemail (you know, because they're "helping other customers") where I left my name, phone number, and order number. Still ZERO RESPONSE. Don't waste your time or money with this company. You will be robbed.

Have bought kitchen utensils from Kitch'n for almost a decade. Their service has always been great, very helpful, informative and patient. The utensils I bought from them have been high quality and lasted for years. Most recently it was a Satake cast iron skillet, which is the best skillet I have ever had. It makes the food taste better than other types of skillets and air fryers I have used. Thank you to Kitch'n employees for always being helpful, informative and knowledgeable.

I left my bad review about the shop service and the customer service 3 days ago and I was asked to give more details . I have photo and video prove of the poor thermos quality but I don't have any option to add it here. So the thermos I bought in Kitchn is linking and not loosing the temperature very fast. I did not get any help from the customer service as they seems to be too busy to attend me. I was advised by the shop seller exactly this thermos after I explained what
i needed and now they are saying there were many new people working that's why maybe I got the wrong information. 😕 That's a very interesting point. I gave up on this shop and never ll be back to buy there

very poor quality of customer service, no one really cares about you, they don't care about you! incompetence! I was a customer for 10 years but I will not shop with them anymore

This is a really good shop, they sell high quality cookware from many high quality brands like Zwilling and Le Creuset. Not only that, they always have good deals and an outlet section for extra low prices. Their staff is sincere and very friendly. They have Klarna 30 day invoices, so you will always receive what you ordered before you pay for it. Highly recommended.

I purchased a solid cast iron pan during January sale at 50% price reduction. It is of excellent quality with stellar performance. It works beautifully with olive oil and butter, the food never sticks, it gets properly prepared and fried, and tastes delicious almost like on a restaurant. I'm very happy with the pan, and also the customer service was top notch.