Kits Reviews 

Got charged for a subscription I never use. but when I tried to cancel it I couldn't because their interface is screwed up. There is no email to use. They are a scammy site that make sit near impossible to cancel. I'm getting the run around navigating their site. Now I have to go through my bank to legally put in a reversal request as I did not authorize the charge. But at least I can paper the internet on how scammy these turds are.

Kits AI is a fantastic tool for working with music and creative projects. The platform offers exciting features and helps bring musical ideas to life.

What truly deserves special recognition, though, is their customer support team. It's wonderful to see a company where innovative technology is backed by real people who genuinely listen, understand, and treat their customers with care and respect.

A special thank you to Jerome! He is incredibly kind, attentive, and professional. Communicating with him was an absolute pleasure and left me with a very positive impression.

It's this kind of customer care that builds genuine trust in a company and makes people want to return to its products.

Thank you to the entire Kits AI team! Wishing you continued growth and success!

I have stuff I paid for, but they won't let me use it behind a Pay wall, avoid at all cost It's a very scammy company. I honestly don't mind how the AI sounds. You just have to know how to use it. I can't figure out how to submit a report all of the website and emails are down to reach out to the company. I just want to use the credits I paid for yet It won't even let me access the website anymore until I pay $25. if I just go onto the website without paying monthly, and use my download credits, this would be a five star review. I have 78 download credits left.

Scam! Deceptive "Dark Pattern" UI. They pretend to cancel your subscription but only pause it for 1 month, then continue to charge you secretly! Avoid at
all costs!

My month sub ran out because I cancelled so I had 30 download time credits left but I couldn't use them because I was told I had to upgrade. Yeah, unable to use something I paid for. Fast forward to a month later I upgraded to the starter tier because I wanted to use this service again because the singing AI voice cloning is pretty decent. I went from 30 download time to 15 download time after upgrading. TOTAL SCAM!!!

I try to log in into my account to cancel subscription, but they don't have a login button just a create account button. When you ask how to cancel my subscription they say login into your account. They are really the definition of scam. I barely used it once to see how it is,.it was very bad and I stopped using it long ago. Now I get charged 23£ a month or maybe more often than that and I simply cannot access my account to stop that.

I purchased the Producer Plan today specifically to use the voice cloning feature for professional audio work. Unfortunately, the output quality is completely unusable. The cloned voices sound highly artificial, distorted, and metallic. Free, open-source alternatives like RVC v2 deliver vastly superior, more natural results than this paid premium service.When I realized the platform could not fulfill the professional-grade cloning advertised, I immediately contacted customer support for a same-day refund. They completely refused, citing their strict non-refundable policy.If you are a serious producer or audio engineer looking for high-quality voice cloning, save your money. The quality ceiling here is incredibly low, and once they have your money, they will not give it back, even if you cancel and request a refund within hours of signing up.

They want a fortune to download a few minutes of audio and the quality is very bad indeed. They need to work on their offering, even perfectly matched pitch sounds dodgy....I cancelled my subscription and had plenty of minutes left, but they removed the credits which I had paid for... Don't bother!

As more people complain of, they charge and then ask. They offered me to pause my subscription and the moment I tried to unpause to cancel it (just moving to the free plan till I needed), that charged me again. Will never use this service again and please, double check before you do it!

I signed up for their advertised '3-day free trial' to test their AI voices. Within minutes of providing my card details, they attempted to charge me immediately, completely ignoring the 3-day trial period. My bank luckily blocked the transaction as suspicious. There is no functional way to cancel the subscription on their dashboard, and I keep receiving automated emails from 'Jerome' demanding payment for a failed charge that shouldn't have happened in the first place. This service uses deceptive 'dark patterns' and is a total scam. Avoid at all costs!

I signed up to try the platform believing I was only using the free trial. I was never clearly informed that the subscription would renew automatically, and I ended up being charged $10 every month for 6 consecutive months — totaling $60 — without ever using any paid features or even accessing the platform.

When I finally noticed the charges on my billing history, I tried to contact their support by email and received no response at all. The company simply ignores customers.

On top of that, the platform quality is very disappointing. The tools do not deliver what they promise, the experience is poor, and it is certainly not worth any paid plan.

I had to contact my bank to dispute the charges and report the situation publicly because the company left me with no other option. This is not an isolated case — many other users have reported the same pattern of unexpected charges and lack of support.

I do not recommend this platform to anyone.

The last two times I was on Kits, I made some covers, and the octaves were lower than they should've been. The singing of the model was at one level. I was thoroughly disappointed with this sorry site. It's overrated, I think. And I don't see this problem ever being fixed. You're better off using an RVC model with a NVIDIA GPU computer.

They charged me $24.99 even though I canceled months ago! I am filing credit card fraud, bank wire fraud with the Attorney General's office and the FTC.

I am writing this to warn others about the unethical billing practices at Kits.ai.
I signed up for their 3-day trial and was not satisfied with the results. After missing the cancellation window, an initial charge of $9.99 failed because I did not have enough funds on my card. I immediately contacted their support team to cancel the subscription and resolve the issue. They responded and explicitly told me they would "fix it."
Instead of fixing the issue or canceling the subscription as promised, they have spent the last several days aggressively and repeatedly attempting to charge my debit card. They are now completely ignoring my emails while their system continues to try and force the payment through.
It feels like they are simply waiting for me to deposit money into my account so they can snatch it, despite being told I no longer want the service. This is predatory behavior. If you value your financial security, stay away or use a one-time virtual card that you can delete immediately.
Advice to others: Do not trust their "support" promises. Block them at the bank level immediately if you run into issues.

I tried Kits voice changer for a song I am working on and the quality of the recording was terrible, the timing was off and the newly created melody was not even close to my original melody. Kits is a good idea, but definitely requires more work. Until it improves, it currently is a waste of money.

I bought the starter plan and every time i record there is no sound at all, you should refund my money, i record songs for kindergaten kids and due to an illness my voice is not good, why dont you read the reviews and refund money or answers to these reviews

Big scam company. Never in my life I felt so frustrated and disappointed from a service like . Garbage quality no refund police awful customer service. Don't spend your money on this scam . STAY AWAY

Payment button works perfectly, Delete Account button is broken. Illegal in EU.

I went through their entire exhausting cancellation flow during the free trial — all those annoying “are you sure?”, “here’s a discount”, “please reconsider” steps — and I completed every single one of them.
Even so, they charged me 10 dollars after I had already canceled. There is no chance this was a mistake on my side. I clearly remember finishing the whole cancellation process.

To make things worse, their support has not responded at all. No acknowledgment, no explanation, nothing.
Charging a customer after cancellation and then ignoring them is simply abusive and unacceptable.

I do not recommend this service. If a company can’t respect a cancellation and doesn’t even bother replying to support tickets, it’s not trustworthy.

Another terrible AI product that overpromises and under delivers . Decided to try it out after watching several YouTube videos on the ease of vocal conversion. The result was nothing natural and failed to meet expectations. I asked for a refund and OF COURSE they said no… “Terms of service say no refunds”. Piss poor products usually hide between bait and switch marketing tactics. This one is on me for not doing enough research.