Very bad experience with this company. I ordered 1 cushion but was BILLED and sent 4 cushions. I had a reply from the company but they have not followed this up with any return of the cash that they f... See more
Company replied
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See what reviewers are saying
My first experience was great.2weeks ago I ordered the support cushion from Klaudena. It has been amazing support for my spinal alignment,as I have Osteoarthritis throughout. My stiffness has improv... See more
Company replied
Delivery was quick. The seat cushion is comfortable, doesn't slide in car. I have a chronic back condition which makes it uncomfortable to sit in the car and this definitely helps when driving on roug... See more
Company replied
This seems to be a policy by this company to con customers.I ordered one cushion but was contacted by them and asked if I wanted 4 cushions. I said definitely not and asked that they honour my own ori... See more
Company replied
Company details
Written by the company
The Memory-Foam Seat Cushion That Adapts Perfectly To Your Curves The Klaudena Memory Foam Seat will: Mold to the shape of your body’s curves to increase blood flow and reduce muscle fatigue and pain. Soften seats that are too hard, and firm up saggy seats – so you get the perfect comfort level. Give a boost to low seats – an easy way to adjust the height of any chair.
Contact info
United States
- +1 (616) 300-9582
- reputation@klaudena.com
- klaudena.com
2.9
Average
998 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very bad experience with this company
Very bad experience with this company. I ordered 1 cushion but was BILLED and sent 4 cushions. I had a reply from the company but they have not followed this up with any return of the cash that they fraudulently scammed from me. Reading the reviews I believe that I am not the only customer who has been scammed by Klaudena.
April 8, 2026
Unprompted review
Reply from Klaudena
Hello,
Thank you for your feedback.
We made an effort to address this issue by reaching out to you through Trustpilot, but we have yet to receive a response.
If you have not received our emails and would still like assistance with your case, we kindly ask that you contact us via our contact form at https://klaudena.com/contact
To help us access and verify your order details, please provide the following information:
- Email address used to place the order
- Order number
- Full name
We appreciate your cooperation and look forward to your prompt response. Thank you for contributing to our continuous improvement.
Klaudena Support Team
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CON/SCAM…
This seems to be a policy by this company to con customers.I ordered one cushion but was contacted by them and asked if I wanted 4 cushions. I said definitely not and asked that they honour my own original order and supply me with one. They went ahead and charged me for 4 ($102). As yet I have not received any. I noticed that one other customer has had the same scam played on her. I will not be purchasing anything again from these people and certainly will be advising my friends to do the same.
April 8, 2026
Unprompted review
Reply from Klaudena
Hello,
We are pleased to inform you that your recent concern has been thoroughly addressed, and the issue has been resolved as of May 12, 2026. If you have any further questions or need assistance, please feel free to reach out.
Thank you for your invaluable feedback; it plays a crucial role in enhancing our services. We greatly value your partnership and ongoing support.
Warm regards,
Klaudena Support Team
Make sure the cushion is placed correctly.
I really have said enough.
February 17, 2026
Unprompted review
Reply from Klaudena
Hello Ron Smith,
Thank you for sharing your experience with us and for the 5-star review. We're delighted to hear that you are satisfied with our service. If you have any further comments or require assistance, feel free to contact our customer service team at any time.
https://support.klaudena.com
Thank you for your support.
Klaudena Support Team
I have sacral and back problems which…
I have sacral and back problems which has made it difficult for me to sit at my computer, but your Klaudena cushion is great and now I can sit at my computer for longer. Thanks.
March 19, 2026
Unprompted review
Reply from Klaudena
Hello Dianne,
Thank you for sharing your experience with us. We are delighted to hear that the Klaudena cushion is helping you sit at your computer more comfortably. Your satisfaction is important to us, and it's wonderful to know that our product is making a positive difference for you.
If you have any questions or need further assistance, please feel free to contact our customer service team through the following link: https://support.klaudena.com
Thank you for choosing Klaudena.
Klaudena Support Team
I also only wished to purchase 1…
I also only wished to purchase 1 cushion but you charged me for 4!! I only but was told when I tried to cancel my order, I tried several times and was told that it was already ordered, and I couldn't cancel.
That is not a great service
I have already sent you my information and the order number of my order...Order AUS-20260129-1187, the order date was 3/2/2026. my name is Betty Connolly, I cannot do any more than this. are you going to do something about this problem or not ????
February 3, 2026
Unprompted review
Reply from Klaudena
Hello Betty Connolly,
We would like to inform you that your case is currently under investigation by our customer support team. Should you have any further inquiries, please feel free to reach out, and we will be more than happy to assist you.
We appreciate you taking the time to share your experience with us. Your feedback is invaluable, and we thank you for your patience as our team works to resolve your issue.
Thank you for contributing to our ongoing development and improvement.
Klaudena Support Team
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It certainly helps with my lower back…
It certainly helps with my lower back pain
March 13, 2026
Unprompted review
Reply from Klaudena
Hello Jennifer,
Thank you for sharing your feedback. We're pleased to hear that our product is helping with your lower back pain. If you have any more comments or need further assistance, please don't hesitate to reach out to our customer service team at https://support.klaudena.com.
Thank you for choosing Klaudena.
Klaudena Support Team
new client this is the 1st time puchase
February 10, 2026
Unprompted review
Reply from Klaudena
Hello Christine,
Thank you for choosing Klaudena for your first purchase and providing us with a 5-star review. We're delighted to hear about your experience, and we look forward to serving you again in the future.
Best regards,
Klaudena Support Team
Ordered one seat cushion but was…
Ordered one seat cushion but was somehow magically charged for four. Immediately emailed to get order changed but was told already processed in warehouse and could not be changed All this in about 15 minutes. Very poor experience. Update Klaudena has responded & refunded $49 AUD . I appreciate their prompt action in this matter & now await delivery of my cushion. I will respond with another review when I have used it. three stars until then.
January 24, 2026
Unprompted review
Reply from Klaudena
Hello,
I hope this message finds you in good spirits. We are reaching out to follow up on our previous communications regarding your concerns expressed on Trustpilot. Unfortunately, we have not yet received a response from you.
If our prior messages did not reach you and you still seek our assistance, we kindly request that you contact us directly via our contact form at https://klaudena.com/contact
To expedite the resolution process, please provide us with the following information:
- The email address associated with your order
- Your order number
- Your full name
We appreciate your cooperation and thank you for giving us the opportunity to enhance our services.
Klaudena Support Team
My experience seemed great
My experience seemed great. One small problem, seeing a product but not being able to sit in it. Well, there is the difference.
August 25, 2025
Unprompted review
Reply from Klaudena
Hello Paul K Downie,
Thank you for taking the time to leave a 5-star review despite the inconvenience you encountered. We understand how important it is to experience our products fully before making a decision. Your feedback is invaluable to us, and we're committed to improving the shopping experience for all our customers.
If you have any further questions or need assistance, please feel free to contact our customer service team at https://support.klaudena.com. We're here to help.
Thank you for choosing Klaudena, and we hope to serve you again in the future.
Warm regards,
Klaudena Customer Support Team
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This order was screwed up from the
This order was screwed up from the beginning 😞!! I ordered 1 but was charged for 4!! The total was $140 for something that should have been
$40 - 50.
When I saw this in my Email, I called and was assured that the order would be adjusted to 1!!
When it arrived ( to the wrong address ) there were 4!!
Then I was told to return the other 3 to GERMANY for the refund.
How is this going to cost given the weight and distance??? And, I was told that I had to bear the cost.
I am physically disabled so I’ll need someone to help me.
THIS WAS A TOTAL DISASTER !! 💣
August 28, 2025
Unprompted review
Reply from Klaudena
Hello Dennis,
We’re very sorry to hear about your experience and the frustration this has caused, especially given the issues with the quantity, address, and return instructions. This is not the experience we want for our customers.
We’d like to look into this right away and assist you further. We’ve sent you a request for order information through Trustpilot, but we haven’t received a response yet. If you didn’t receive it, please update your review with your details or contact our customer service team via https://support.klaudena.com so we can verify your order.
To access and verify your order information, we’ll need:
- The email address used to place the order
- Your order number
Thank you for bringing this to our attention and helping us improve.
Klaudena Support Team
I didn’t even want to give them a star…
I didn’t even want to give them a star tbh.
I ordered a seat cushion last Monday and in error (due to be being bombarded with pop-ups trying to sell me lots more items) I accidentally accepted an extra item at a cost of £18, which I didn’t want . There was no option to confirm the order before it was placed or remove the item myself . Payment was taken immediately.
I phoned the customer services number and was assured the order would be modified and the item removed.
The item was not removed and a day later I got an offer of a 30% discount on the unwanted item , because it was too late for the ‘state of the art’ warehouse to modify it.
I enquired about the returns process and it appears there isn’t one, except taking your chance at the post office sending a bulky footrest back to a company based abroad.
I accepted the 30% discount yesterday , and , guess what, that has been declined and they are now only offering 20% discount.
I really have lost all patience with this company . Allegedly my parcel is on the way , and although I suspect the products are good , their policies and customer service are zero star.
There are lots of good products of this type out there and I would give this company a wide berth in future
Update 14th August . I have now been contacted by customer services who have offered a full refund with no need to return the extra unwanted item. Thank you
The order also arrived today and the seat cushion is very good
August 11, 2025
Unprompted review
Reply from Klaudena
Hello Julia,
We are delighted to notify you that we have successfully resolved the issue you brought to our attention after conducting a thorough review. As of August 15, 2025, the matter has been resolved. If you need additional assistance, please feel free to reach out to us.
We appreciate your feedback after the issue was resolved. Your insights are invaluable to us as we strive to enhance our services.
Your support and feedback play a crucial role in our progress and success. Thank you for your ongoing support and contributions to our growth.
Klaudena Support Team
The brand is a FRAUD
The brand is a FRAUD, The unsubscribe button is FAKE, there are NO technical difficulties going on their end. It's fake, thank you!
I wrote an email to remove me from the mailing list - they said I'm removed, but I still receive mails from them!
August 11, 2025
Unprompted review
Reply from Klaudena
Hello Lord Garmadon,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://klaudena.com/contact
at your earliest convenience.
Thank you for your cooperation in this matter.
Klaudena Support Team
Every day I receive three or four…
Every day I receive three or four advertising emails from that company that annoy me, with no option to unsubscribe. This is illegal in Spain. I AM NOT GOING TO BUY ANYTHING FROM THEM, LEAVE ME ALONE, PLEASE.
No se hagan los tontos y digan que les envie mi correo sin que me den opcion alguna a enviarselo porque no tienen atencion al sufriente (no al cliente, que nunca lo he sido ni lo seré). NO ME ENVIEN MAS CORREOS. DEJENME EN PAZ.
August 1, 2025
Unprompted review
Reply from Klaudena
Hello Francisco,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://klaudena.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Klaudena Support Team
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Harassment in the form of unsolicited emails
Yet more:
They don’t seem very competent. They have already been told multiple times that I didn’t make a purchase, didn’t subscribe, didn’t contact them in any way whatsoever.
Further update: I did finally receive a request for info from this company. Since the form they sent already had my email address on it and they have been sending me multiple emails every day to that address- I’m not sure what they think they have achieved. I am certainly not providing a phone number and, as I have never solicited any contact from them, I don’t have any order no, reference etc.
Update:
I have received NO request for anything from this company and, since I have never subscribed to them, it is hard to see how my ‘unsubscribe’ attempts can have been ‘unsuccessful’. I am taking legal advice and will be taking action.
Bombarded with totally unsolicited emails on an almost daily basis. No matter how often I block them, back they come. Thinking of getting an official ‘cease and desist’ letter. Appalling company.
June 24, 2025
Unprompted review
Reply from Klaudena
Hello Kate,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://klaudena.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Klaudena Support Team
The same experience as many others
The same experience as many others. Ordered one cushion and cover, received four of each!! Have not opened either one - went to return and would have to pay over $1000 shipping to Germany! Asked for a prepaid label and haven't heard anything. Poor and shoddy business. Do not order or trust.
June 6, 2025
Unprompted review
Reply from Klaudena
Hello Kristine,
We have thoroughly reviewed your case and can confirm that our customer support team successfully resolved it. Please feel free to reach out if you have any other questions - we are here to assist you.
We value your feedback and are grateful for your patience as we worked to address your concerns. Your experience helps us improve and grow as a company.
Thank you once again for your assistance in our continuous development and learning process.
Klaudena Support Team
Horrible Experienc on RETURN Order #x16de7x
RETURN Order #x16de7x
Horrible, horrible, horrible.
They sell you these cushions, you unwrap it to try it out, and then it’s “used” so you can’t return.
They cite, “draw your attention to our return policy, specifically number 3, which state that we are unable to accept returns for used items, thank you for your understanding”.
They suck, stay away from these people.
June 15, 2025
Unprompted review
Reply from Klaudena
Hello J. West,
We are pleased to inform you that your case has been successfully resolved by our customer support team on June 19, 2025. If you require any further assistance, please do not hesitate to contact us.
We appreciate your feedback regarding your experience with our team.
Thank you for your continued support as we strive to improve and provide the best service possible.
Klaudena Support Team
Everything from start to finish
Everything from start to finish. Their business model is not customer friendly. What they say they will do is not what they do. Don't take my word for it. Before you do business with them do some research ( i.e. look up the reviews in the Better Business Reviews ) They give Klaudena an F rating. Most of their reviews describe negative experiences and unresolved concerns.
June 2, 2025
Unprompted review
Reply from Klaudena
Hello Edmund,
We would like to inform you that the issue you brought to our attention has been successfully resolved by our customer service team as of June 18, 2025. Should you require any further assistance, please do not hesitate to contact us.
We sincerely appreciate your feedback and patience throughout the resolution process. Your input is highly valued as we continue to improve our services.
Thank you for your continued support as we strive for excellence in customer satisfaction.
Klaudena Support Team
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Cushion is great But would be better with a quick wash cover.
Please make an add on quick remove cover for customers to purchase.
June 1, 2025
Unprompted review
Reply from Klaudena
Hello Polly,
Thank you for your review and for taking the time to share your suggestion. We appreciate your feedback regarding an add-on quick remove cover, and it’s helpful to hear what features our customers would like to see. We will certainly share this with our product team for consideration in future updates. If you have any additional ideas or need assistance, please feel free to reach out to us at https://support.klaudena.com.
Klaudena Support Team
Don't be fooled
This is the worst product anyone can have, and their process of tricking customers into ordering is manipulative. I initially ordered two seats; four others came, and they charged me for them. Returns are impossible because they don't pay for the shipping; instead, they offer a minimum discount and books that are not worth it. Please be careful and don't worry about ordering these items. They are from Germany, and the product doesn't fit the description.
May 21, 2025
Unprompted review
Reply from Klaudena
Hello Nanette,
We value your comments.
We tried to solve this problem by getting in touch with you through Trustpilot. But we haven't heard anything back from you.
If you haven't gotten the emails but still want us to help you with your case, please use the contact form on https://klaudena.com/contact
Please give us the following information so that we can check the details of your order:
Email address where the order was placed
Order Number
Full name
Thank you for helping us grow and learn. I can't wait to hear from you again soon.
Klaudena Support Team
This company is related to phishing…
This company is related to phishing scammers. avoid at all costs
May 20, 2025
Unprompted review
Reply from Klaudena
Hello,
We have done our best to resolve this issue by reaching out to you over Trustpilot. However, we have not heard anything back from you.
If you have not received the emails and still would like to let us help you with your case, please reach out to us via contact form on https://klaudena.com/contact
We need following information to access and verify your order information:
Email Address used to place the order
Order Number
Full name
Thank you for helping us grow and learn.
Klaudena Support Team
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