Kuwait Airways Reviews 

Nothing but lies and disrespect for the past 3 months. They do not pay back the money for cancelled tickets (they say it takes 30 days.. I have waited close to 3 months now).
Customer service just hangs up the phone. This is despicable.

My summer flight was rescheduled twice and then eventually cancelled. I have requested my refund about a dozen times via email, WhatsApp and through the complaint feedback form. However all avennues are beyond useless. They request information such like original bank card, bank statement of the transaction and passport details. However when I say Kuwait airways are useless beyond imagination is an understatement. If I could give minus 100 stars I would. I have visited most of the Gulf countries and Kuwait was left on my list. Do you think I would ever fly with them again or visit the country? Any guesses? Not in a million years. I travel to at least 3 countries once a year so have flown with many airlines but Kuwait airways is the WORST I have encountered. No acknowledgement, no replies and worst of all NO refund. How long do I need to wait? Any guesses? Kuwait airways:get off your backside and do the decent thing...... REFUND me!!!!!!!!

Im in same boat as many others. Request refund 11 april due to closed airspace because of war. Have been contacting several mails and whats app. Noone is helping. They just say wait . Very unproffessional

Flight was cancelled by Kuwait Airways. Booking.com says refund is stuck with Kuwait Airways, when are you going to refund my money. Waiting since 17th June 2026?

They haven't refunded any of the flights they canceled due to the tensions in March and April. People, including myself, had to pay exorbitant amounts of money to buy return tickets. We weren't informed of our flight cancellation until the last minute. Therefore, I had to buy a much more expensive ticket and extend my hotel reservation. But ultimately, an unfortunate incident occurred in the region, and we understood. All we wanted was at least a refund for our return tickets. We emailed them repeatedly. The process was approved. We were told it could take 30 business days (we don't understand why it's taking so long). We constantly messaged them on WhatsApp. It's been three months, and we're still told we have to wait. The number we messaged is probably AI-powered. This shows it's a company policy. They're not saying they won't refund; they're just dragging it out to make people wait. These are very simple tricks. One day, even ten times the money you've earned with these simple calculations (illegitimate earnings, if you're a true Muslim you'll know this) won't be enough to repair your image, which has been completely destroyed during this process. Never again. 👎

My flight from Milan to Bangkok was cancelled twice due to overbooking.

It took seven months to get my refund.

The cabin crew was rude and aggressive, and the food quality was poor and insufficient.

Overall, a very disappointing experience. The airline provided no proper assistance, no food, and not even an apology.

I would strongly recommend choosing another carrier.

I booked my mums flight to Ktm from Cvg to my mum through Priceline on June 6 for jun16th flight. I never received my money. The say the refund is in process but cannot connect to either Priceline or Kuwaiti airways. Waiting for a month now

The worst airline to ever exist. My flight was cancelled due to the geopolitical situation in the region. I understand that and it is only natural.
Nevertheless, my ticket had to be refunded. They not only refunded me 4 months later !!!!
The refund was only partial!!!!! You imagine???
I tried contacting them, every agent sends me to the other. And now, 5 months later still no response!
RUN RUN RUN !
Quality of food is not the same!
Quality of the service is worse.
Once I was flying business, the seat was not reclining!!
Totally dérisoire !

I have been waiting been waiting 15 weeks for a refund that they have promised me!! No one answers the phone, emails are ignored and the customer service office did not deliver on their promise even though I drove there in person !! Terrible experience

No option to call them, and their whatsapp contact is a proper waste of time. Useless

I booked two tickets with Kuwait Airways, but my flight was cancelled due to the war. I requested a refund and waited almost two months, only to receive a refund for one ticket instead of both.

For the past three months, I have contacted their refund team multiple times, but I have received no response and the remaining refund has still not been processed.

This has been an extremely frustrating experience. Poor customer service, lack of communication, and an unresolved refund issue. I cannot recommend this airline based on my experience.

i dont have any option but to choose single star, this airline even dont deserve for even single star.
i havent travel this airline yet, but my booking experience was so bad with airline, first they sold tickets at reasonable price, then they cancelled my flight with lame excuse, now i am trying to get my full refund, and they dont reply by email, and i call their london office on daily basis, and on hold for 4 to 5 hours, no one pick the call up...
world rubbish and worst airline.
not recommended at all to uk passengers.
they just doing day light robberies from passenger's pockets.

Hideous people. Our flight was cancelled by them in March due to the war. Understandable. It’s now June and still no refund. They keep saying it was sent on 22May. We have shown so much proof that it hasn’t even been sent including the bank saying it’s not been sent. We’re now waiting end of June and they just say we sent it and ask your bank. When I ask for proof they won’t send any. They gave me an email who I mailed and they asked for certain documents. I sent all of them and they have ignored me since. They just keep saying we have sent it. It’s a lot of money and I don’t know what else to do. It’s been 4 months. Never book Kuwait

My flight got cancelled. Informed me just days before. Promised a full refund. It has been THREE months. No money, no replies. This airline is absolute garbage.

they cancel my fly from Bkk to Milan, at the last day, and now after almost 3 months im still waiting for my refund, Always same answer, wait wait wait, never see in my life airways like this, never and never kuwait anymore

La guerre en Iran a débuté pendant nos congés en famille en Thaïlande.
Aucune prise en charge ou information sur la marche a suivre.
Nous avons dû prolonger notre séjour et racheter des billets via une autre compagnie.
Ma date de demande de remboursement de mes billets a ete effectué dans les normes le 9 mars. Jusqu'à ce jour je n'ai reçu aucun remboursement malgré de multiples relances par watsapp et mail.
A chaque fois je reçois ce message robotique.
Plus jamais cette compagnie.

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Hello dear passenger,

We would like to inform you that the refund process usually takes 30 working days, excluding Fridays, Saturdays, and official holidays.

There may be some delay due to the current situation in the region, along with increased demand and workload.

We would like to reassure you that a follow-up request has been sent to the concerned department to ensure your refund is processed as quickly as possible.

We appreciate your patience and cooperation, and we value your understanding of these circumstances.

Don’t use kuawait airlines they always take your money then after cancel your flights this country hosts to much American soldiers as the kuwaiti can’t fight themselves and always getting
Bombed by iran as they are letting foreigners use their land to bomb their neighbours.

Literally the worst experience of an airline I have ever had. We booked c9 months ago flights for my family and I to go to Thailand via Kuwait. Every week it felt like we were getting new emails telling us about slight changes. Then following the conflict with Iran there was total silence. We thought the flight would be cancelled. No useful communication at all! Then finally that cleared up. Went back to regular small changes. Then finally in late June we got an email telling us there were significant changes by over a day on arrival. We accepted these and thought we could work around them. Finally, the day later got an email telling us all flights cancelled. Had to go with another company late on who were £1,400 more due to late notice. Appalling.

Kuwait airways has terrible customer service and flights schedules. We have been offered change or cancel of flight a day before and new flight had 5hr 55 mins halt. We have asked for explanation and compensation but we never received reply back. This is poor airlines and management avoid at all cost.

Worst experience with Kuwait Airways.

My hand luggage was only 1.5 kg over the allowed limit. I understand that it should have been within the limit, but sometimes the weight measured at home is not exactly the same as the airport scale.

The staff member at the counter was very rude and made me throw away food items from my bag. What made the situation even more frustrating was that the flight was almost empty. I have been traveling for 18 years, and this is the first time I have faced such treatment.

If the flight had been full, I could have understood the concern about excess baggage and limited cabin space. However, this was not really about the luggage. The real issue was the attitude of the staff. Customer service should be respectful and professional. Instead, it felt like the staff held grudges when passengers questioned the rules and then made the process even more difficult.