This was a ton of fun! I was disappointed that we didn't know we should bring props and that because locations were closed we couldn't finish the last two challenges. Therefore the other four did not... See more
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Review summary
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Really unique way to explore a city. We didn't have to walk too far and visited places we probably wouldn't have. Only recommendation is to do this with at least 4 people. 2 people made it very diffic... See more
We had some issues getting the app to cooperate (mostly when we wanted to “upgrade” the package), but the customer service was incredibly responsive. Didn’t manage to fix that element, but the app its... See more
Very interesting experience. Would love to have an interactive map with the app. One location was closed but we still took pics.
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Company details
Written by the company
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
Contact info
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, United States
- 14078089625
- mike@letsroam.com
- letsroam.com
3.9
Great
2K reviews
Replied to 62% of negative reviews
Typically replies within 1 week
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Technical difficulties meant no hunt and there is no support at all
This is a very disappointing experience and I would strongly recommend that you don't waste your money on one of their scavenger hunts. I pre-paid for a hunt in the Icelandic town of Akureyri. I created an account and applied the code so that I was all ready to start the hunt when we arrived. We located the start point and I was there with my phone but when I tried to sign into my existing account (I tried with both my phone number and email sign in details) it just created a new account. Hence, when I went to start the hunt, it said that my voucher was already applied. There was no way to get to my original account with the valid voucher and the 'help' function was offline due to the time difference (trying to do an activity anywhere other than the US is going to be problematic if you need help). We only had that one afternoon to do the hunt and so will never know if it was any good or not as my only option was to pay for the whole experience again and I didn't want to do that, having paid already. Just as well in hindsight, as there is zero customer support from this company - all my emails have been ignored and I am currently pursuing a refund via my credit card company. Avoid at all costs and pick a downloadable walking tour from a reputable company instead as this outfit is a scam - they take your money and leave you high and dry when you need them. Very disappointing indeed.
March 16, 2026
Unprompted review
Reply from Let's Roam
Hi there,
We’re really sorry this happened, especially since you only had a limited time in Akureyri to enjoy the hunt. That’s incredibly frustrating, and we completely understand why this left such a negative impression.
What you experienced sounds like an account mismatch issue, where signing in with a different method (phone vs. email) can accidentally create a second account. When that happens, the voucher can appear as already used even though it’s tied to the original login. That’s absolutely not the experience we want for our customers.
We also want to clarify that support is available outside of U.S. hours, but we recognize that not being able to reach someone immediately in that moment made things much worse, and that’s on us to improve. For real time support, you can also use the live chat available on our website.
We’d really like to make this right for you. It’s not our intention to leave anyone without help, and your emails should not have gone unanswered. Please reach out to us at support@letsroam.com
with the details of your booking, or resend your original message, and we’ll prioritize your case right away. We can help recover your original account and ensure your ticket is usable.
Again, we’re very sorry for the inconvenience and disappointment caused here. We truly appreciate you bringing this to our attention, and we’d value the chance to resolve it for you.
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Very misleading experience
Very misleading experience, all the tasks were generic and had nothing to do with the local area and involved mainly taking selfies or were pointless like "see if you can find 5 different pizza restaurants" in a town that doesn't even have one (not that you would want to waste time looking for 5 pizza restaurants to snap on your phone.)
We thought this was going to be a hunt with a guide or something but no this is purely and app that gives very poorly thought out activities and with zero money going back in to the local economy of the town you are visiting.
Avoid like the plague!
April 19, 2026
Unprompted review
Reply from Let's Roam
Hi, thank you for sharing your feedback. We’re sorry to hear this experience didn’t meet your expectations.
Our scavenger hunts are designed as self-guided, app-based activities meant to encourage exploration, light challenges, and photo-based tasks you can complete at your own pace. They are different from a guided tour, so we’re sorry if that wasn’t clear before you started.
We also understand your concern about the local relevance of some tasks. The experience is designed to work across many locations, but we hear your feedback that it felt generic in this case and not well aligned with the town you visited. That’s not the experience we want for our customers, and we will share this with our content team for review.
If you’d like to discuss your experience further, feel free to reach out to us at support@letsroam.com. We appreciate you taking the time to share your thoughts, it helps us improve.
This was so much fun for a quirky and…
This was so much fun for a quirky and adorable date night experience. 10/10
April 15, 2026
Unprompted review
Reply from Let's Roam
Thanks so much for your kind review! We’re thrilled to hear you had such a fun and quirky date night experience. It means a lot to us that you enjoyed it so much, 10/10 is amazing! We hope to see you on another adventure soon.
Super fun exciting way to be silly on a…
Super fun exciting way to be silly on a late night scavenger hunt date night
April 15, 2026
Unprompted review
Reply from Let's Roam
Thanks so much for the great review! We’re really happy to hear you had a super fun and exciting date night. It sounds like you had a great time being silly on your late night scavenger hunt, and that’s exactly the kind of experience we love to create. Hope to see you on another adventure soon!
It was fun and I felt like I was closer…
It was fun and I felt like I was closer to my team!
April 15, 2026
Unprompted review
Reply from Let's Roam
Thanks so much for your review! We’re really happy to hear you had fun and felt closer to your team during the experience. That’s exactly the kind of connection we hope to create. We appreciate you joining us and hope to see you on another adventure soon!
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Reply from Let's Roam
Hi there,
Thank you so much for your kind review. We’re really glad to hear you had a nice experience.
We appreciate you taking the time to share your feedback and hope to see you on another adventure soon with the Let's Roam.
Best regards,
The Let’s Roam Team
Reply from Let's Roam
Hi there,
Thank you for your review! We’re glad to hear everything worked well and that you enjoyed the experience.
We appreciate the helpful note as well. Our adventures with the Let's Roam are designed to be played solo or in teams, and having multiple phones can definitely make it easier for larger groups to stay involved.
Thanks again for playing, and we hope to see you on another adventure soon!
Best regards,
The Let’s Roam Team
Reply from Let's Roam
Hi there,
Thank you so much for your kind review! We’re really happy to hear you found it very fun and informative.
We truly appreciate the recommendation and are glad you enjoyed your experience with the Let's Roam. Hope to see you on another adventure soon!
Best regards,
The Let’s Roam Team
Truly enjoyed this with the kids awesome
Truly enjoyed this with the kids. Very interactive got them engaged and totally loved it .
April 5, 2026
Unprompted review
Reply from Let's Roam
That’s wonderful to hear! 😊 We’re so glad you and your kids had an awesome time and stayed engaged throughout the adventure. Thanks for sharing your experience—it means a lot to us! We hope to see you on another adventure soon!
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What a great family activity
What a great family activity! We have such a great time exploring confederation park! It's normally out of the way for us so this got us moving.
April 4, 2026
Unprompted review
Reply from Let's Roam
Thank you so much for the amazing review! 😊
We’re thrilled to hear you had such a great time exploring Confederation Park—what a perfect way to turn a day out into a fun family adventure! It’s especially awesome that it got everyone moving and discovering a place you don’t usually visit.
That’s exactly the kind of experience we hope to create, and we’re so glad it made for a memorable outing for your family. We hope to see you on another adventure soon!
Reply from Let's Roam
We’re really sorry to hear that you feel this way—that’s definitely not the experience we want anyone to have.
We’d genuinely like to understand what happened so we can help make things right. Could you please reach out to our support team at support@letsroam.com
with more details about your experience?
Your feedback is important to us, and we’re here to assist you every step of the way.
Find a better way to spend your afternoon.
Summary: don't bother. This company doesn't care about the quality of their product. The app routinely crashed, one location on our list had been demolished over a decade ago, and the app prematurely ended our visit at our last location, locking us out.
My team of six were really excited to do this scavenger hunt of Old Town Murfreesboro. The Boro is a pretty, medium-sized city with a lot of history, including being Tennessee's first capital. We bought T-shirts, cancelled other events, and made this a priority.
While we enjoyed the time together, the Let's Roam experience left a lot to be desired. Our starting point was an intersection in a residential neighborhood that was over 20 minutes from any of our destinations. Why?? This makes zero sense, and had plenty of residents wondering why we were in their neighborhood.
Throughout our trip, the app routinely crashed or locked us out. Looking through other reviews over the years, this has been a recurring problem. It appears the company has done little to fix it.
The app had us looking in downtown Murfreesboro for the Princess Theater. This theater had been demolished over a decade ago. A new building is on that site, hosting a restaurant. The app's hint about having a JC Penney in view didn't help, as the JC Penney had moved from that location over a decade ago. Does anyone at Let's Roam check their facts?
At our final location at Oaklands Mansion, the app asked a question about how many rooms were in the mansion when the Maney family lived there, and directed us to a plaque for the answer. The plaque had three conflicting answers. The mansion started in 1815 with only 2 rooms, but by 1884 when the Maney family left there were 18. We answered 18 and the app marked it wrong.
The app closed our trip at Oaklands Mansion before we finished with our answers, locking us out with a mission complete message and no way to reopen. This cost us plenty of points and caused us to lose our neighborhood competition.
The app also asked us to write a review, but that review required our team to 'unpause', putting more time on the clock and costing us more points.
Overall, Let's Roam turned what should have been a good time into frustration with a faulty app, looking for locations that didn't exist, and locking us out before we had finished. Find a better way to spend your afternoon. This isn't it.
March 31, 2026
Unprompted review
Reply from Let's Roam
Hi there,
I’m really sorry to hear about your experience, especially after all the effort your team put into planning the day. It’s completely understandable how frustrating it must have been to deal with outdated locations, confusing directions, and technical issues that affected your game.
We’d really like to take a closer look at what happened and help make things right. Could you please let us know which location this scavenger hunt took place in? That will help us review the route and the questions you encountered.
Please also reach out to us at support@letsroam.com
so we can look into the app issues further and work toward a resolution with you.
We truly appreciate you sharing this feedback, and we’re sorry we didn’t meet your expectations this time.
Best regards,
The Let’s Roam Team
If I could give it a zero I would
If I could give it a zero I would. It was AWFUL! Emails to guests didn't go through, app didn't work, multiple tickets were unnecessary, a total and complete waste of money. I feel like I was ripped off.
March 29, 2026
Unprompted review
Reply from Let's Roam
We’re really sorry to hear this. That’s not the experience we want anyone to have.
Issues with emails not going through and the app not working can definitely impact the experience, and we understand how frustrating that must have been, especially when you were expecting everything to run smoothly.
We’d really like to look into what happened here and make this right if we can. If you’re open to it, please reach out to us directly at support@letsroam.com
with your booking details so we can investigate the email delivery issue, app performance, and the ticket setup, and see what options are available for you.
Thank you for your feedback. It helps us identify where things may have gone wrong and improve moving forward.
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Very interesting experience
Very interesting experience. Would love to have an interactive map with the app. One location was closed but we still took pics.
March 30, 2026
Unprompted review
Reply from Let's Roam
Thank you so much for your kind words. We’re really glad you had a very interesting experience and still made the most of it, even with one location being closed.
We appreciate your suggestion about having an interactive map in the app. That’s a great idea and something we can certainly take into consideration as we continue improving the experience.
Thanks again for your feedback and for exploring with us!
Not worth it
Half of the questions required you to be able to enter the buildings, and some were outdated (asking a theatre production company that finished years ago). At the end it was just a walk around Sidmouth that didn't offer many insights.
I usually enjoy these sorts of things, but there were far too many photo challenges. Perhaps they should think about offering an adult and kids version.
March 28, 2026
Unprompted review
Reply from Let's Roam
Thanks for taking the time to share your feedback—we really appreciate your honesty.
We’re sorry to hear the Sidmouth hunt didn’t meet your expectations. Challenges that rely on access to buildings and outdated references definitely aren’t the experience we aim to provide, and we understand how that can take away from the overall enjoyment.
Your point about the number of photo challenges and the idea of having separate versions for adults and kids is incredibly helpful—we’ll be sure to pass this along to our content team for review.
We truly value insights like yours as they help us improve, and we hope we can provide you with a much better experience on a future hunt.
Such a fun thing to do we really…
Such a fun thing to do we really enjoyed it
March 26, 2026
Unprompted review
Reply from Let's Roam
Thank you so much for your kind words! 😊
We’re really glad to hear you had such a fun time and enjoyed the experience. That’s exactly what we aim for, creating memorable moments you can share with others.
We truly appreciate you taking the time to leave a review, and we hope to see you on another adventure soon!
Maitland Scav Hunt challneges Tragic Cats
The route was fun and challenging! A bit hot but we survived. Go Tragic Cats
March 23, 2026
Unprompted review
Reply from Let's Roam
“Tragic Cats” is an amazing team name, we love the energy! 🐾 It’s awesome that you enjoyed both the route and the challenge (and powered through the heat like champs 💪☀️).
We really appreciate you taking the time to share your experience, and we hope to see you on another hunt soon!
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It was a fun little experience for our…
It was a fun little experience for our group. We explored downtown Detroit and visiting mini monuments.
March 20, 2026
Unprompted review
Reply from Let's Roam
We’re so happy to hear you had a fun experience with your group! 😊
Exploring downtown Detroit and discovering those mini monuments is such a great way to see the city from a new perspective. We love that you enjoyed the adventure together!
Thanks so much for sharing your feedback, we’d love to have you join us on another hunt soon! 🎉
Paid for 4 tickets and was only able to…
Paid for 4 tickets and was only able to use 1. The app get freezing and wouldn’t allow us to add users to the same or other devices. What we thought would be fun for the family, turned out to be £40 wasted as we couldn’t carry out the experience as planned. I’m left with 3 tickets which have little use now.
Contact customer services who will not refund. Just offered more tickets for an app that doesn’t work. I’m hardly going to travel a longer distance to find the same issue.
March 15, 2026
Unprompted review
Reply from Let's Roam
Hi there,
We’re really sorry to hear about your experience. That’s understandably frustrating, especially when it was meant to be a fun activity for your family.
It sounds like you ran into issues with the app freezing and adding players across devices, which prevented you from using all your tickets as intended. That’s not the experience we aim to provide, and we appreciate you bringing this to our attention.
We’d like the opportunity to take a closer look at what happened and help make this right. Please reach out to us at support@letsroam.com
with your order details so we can review your case further and explore the best resolution for you.
Thank you again for your feedback. It helps us continue improving the experience for everyone.
Spur of the moment decision
Spur of the moment decision. Worth the price for sure! Great way to entertain yourself and some friends and create hilarious memories. 10/10 recommend.
March 10, 2026
Unprompted review
Reply from Let's Roam
Thank you so much for the awesome review! 😊 We're thrilled to hear that your spur-of-the-moment decision turned into such a fun experience. Creating hilarious memories with friends is exactly what we hope every hunt brings.
We really appreciate the recommendation and hope to see you on another adventure soon! 🧭🎉
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