Lidl GB Reviews 

Hayling island staff are the most rude of them…Absolutely can only escalate issues, totally disgusting behaviour even the manager Steve clearly had no training whatsoever 🤮

Very unprofessional staffs and management.

Went to Lidl Cecil Road Enfield and Danny went above and beyond. He was busy on the self checkouts but he managed to solve the problem I was having with the app while making sure he looked after the people who were having issues at the checkout.
I can’t thank him enough. I think he’s a credit to Lidl.

We tried the so-called Deluxe Pea Soup with Soya Beans and Spinach tonight for the first and last time. When I saw the insipid starchy mess pour from the can, I was very disappointed. Then I tasted it. Urgh! Awful. Terrible ingredients that probably cost a tiny fraction of the price charged. Modified maize starch based soup is not a Deluxe product, Lidl.

Horrific customer service, none of the contact methods other than filling out a form work, tried calls/chat bot, nothing works, no other means of contacting customer service. Chat bot goes round in circles, call sends you to a web page that won't work or even give you a number. Avoid avoid avoid.

ok so lets start with positives, their fresh fruit and vegs are really good and the right price, however over the last year meat products in my opinion have sadly gone downhill, steaks are tough when cooked, this is very dissapointing, but in this global marketplace cheaper meat means poor quality, I wont be buying meat from Lidl until the meat they are selling improves.
I will say that the Turkey I bought last Christmas was fine, this year? im not sure.

I found a 5mm piece of thread or fabric inside my digestive biscuit bought from liddle.I found this by accident when I was about to have a biscuit, but it was hanging strangely; I noticed a thread and it looks like the whole pack has these threads that look like dental floss.

⚠️ WARNING ⚠️
CHECK BEST BEFORE END OF THE PRODUCTS.MY LAST SHOPPING THERE INCLUDED 5 PRODUCTS BROKEN AND WITH MOULD INSIDE!

Awful service - bideford branch self scan ! No staff to sort the software issue - cant remove item and press back to rescan or remove . So stuck waiting , but they have no staff to help at 10 oclock in morning - just a joke . So i just took 2 bread rolls moved checkouts paid for them and walked out dumping the rest of items on the old checkout . I wont he using the crap app that never opens unless you have all day . Thag was my last ever visit . Up your game for god sake . Cheap crap with cheap service , never again… oh and then try and go online to email a complaint - computer says no email address - hello its 2026 not 1986 …. So try the chatbot ….. chatbot just sits tyere wont work ! Utter rubbish . Total incompetence

Broughton Milton Keynes - Rude and abusive staff - do not go there.

Very disappointed with Lidl’s customer service.

I bought some meat and later returned to the store with the receipt. The meat was completely unopened and in its original packaging. I politely asked for a refund, but the store manager refused.

I asked how I could contact Customer Care, but I was not given the contact details and was simply told to contact them myself.

I understand that Lidl may have a policy regarding food returns, but I was very disappointed with the way the situation was handled. I expected better customer service and a clearer explanation.

I have now submitted a formal complaint to Lidl Customer Care and I hope they will review the situation properly.

I had the big weekly shop to do on my own. One checkout open on a Saturday at 4.30pm. need less to say I waited a long time and packed fastly myself to save other customers the ridiculous waiting time. I then get home and unpack. My wife scans the receipt to reveal that I was charged £58 for a pair of Romaine lettuces that should be £1.15. Lidl have only offered a refund if I go directly to that store which is an hour away from home. Or I can have a coupon to only spend withthem, which runs there theft in the wounds. The response I've had from customer service is insulting. I'll now only be using Lidl as a last resort.

Over a week ago I was accused of shoplifting, obviously I was not. The staff member on self checkout approached me and looked into my bag on the floor, without asking, stating 'have you scanned everything!'.

Obviously when she looked in she could see there was nothing, but I offered her to have a full rummage, take out what was in there, but she declined as she knew she was wrong.

Even though her approach and execution were all wrong, she had the opportunity to pull back some remnants of professionalism, and apologise, but she did not.

I left angry and embarrassed, but above all annoyed that they could not even recognise their error, own it and apologise.

I doubt I will return to this branch, I may even boycott all Lidls.

I understand that shrinkage is an issue for supermarkets, and indeed in this day and age it is exacerbated with the cost of living, but there is a right way and wrong to approach people they suspect, to protect those who are innocent, as is my case today. And when they are wrong, then they should at least apologise.

Clearly, I assume, the manager and area manager of this store excepts terrible customer service, they allow contempt for their customers, and really should not be in retail. This is the reason why their staff act in this way, because they lack direction from the top team.

Shameful!

So I left a review for the store and Lidl asked me to email them, which I did, a week has passed and they have not even replied to advise that they are looking into this. As I said, the level of contempt from Lidl is on another level.

To ask for the customer to contact them, and then to ignore the customer, I think demonstrates my point, the management team lack in customer skills, and this filters down to the staff on the shop floor. However, I now think this is the culture of Lidl as a whole, they really do not care about their customers.

Shoeburyness store is dirty. Baskets are also filthy. Lack of cashiers and no self service cash desk. Grapes are nice though.

Well, as I got to this page I saw that 70% of reviews were 1 star!
My issue is with two elements, their app and the new donation option where you are put under moral pressure to donate. We choose who we donate to without having to be asked. This option at the till is a growing trend I fear and smaller charities may suffer.
But their phone app makes shopping there much more expensive for the large section of the population who cannot, or choose not to give personal data away and pay up to 35% more. I contacted Lidl and just got the expected AI type answer, all bs. I gather a good few are no longer shopping there. If this is an indication of the future then they can shove it

I do my main shop at lidl every week.
Although prices have risen lately which is the same everywhere , I still find it great value for money.
The lidl plus app is great and points are well worth saving.
Well done Derby Lidl.

Dirty baskets, they never wash their baskets. I got a picture of their dirty baskets as well.
Lidl, Manchester Rd, Bradford BD5 7QA

Love 💗 Lidle. My best friend 💞

My mum got bad tea bags and my nan got out of date ribs!😡

My many visits to the Tunbridge Wells store, I'm so impressed with the range of products & amazing friendly staff!!