Response time was adequate though do miss the initial response of speaking to a human rather than AI generated voice. That said, I was comforted to learn that had my call been for a real emergency I w... See more
Company replied
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Review summary
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I have never had to use it, but it is reassuring to know help would be available in an emergency. It is easy to test to be sure it is working. There were problems with customer service when I updated... See more
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It is useful but I have had repeated episodes when I accidentally touched the button by leaning over something and having to call and reset everything. I even turned over on the button in bed and fo... See more
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I am glad that you contacted me when my mother fell. The reason I gave a low rating was because I couldn’t understand the lady on the phone and it took quite awhile before I could explain just send th... See more
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Company details
About Lifeline
Written by the company
Life is Better with Lifeline
With a Lifeline medical alert system, you have quick access to the help you need 24/7/365, whether at home or on the go, ensuring peace of mind for independent living. Lifeline is the #1 medical alert service in the U.S. and has served over 7.5 million people since 1974.
How Our Medical Alert Systems Work
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist.
- Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.
- Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
- Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
Whether you’re looking for protection at home or on the go – we can help you find the right solution to fit your lifestyle.
Act Now to Get FREE Shipping and a FREE Lockbox
Written by the company
- Available on All Systems with Annual Rate Plans
- Promotional pricing is only available for new customers. Customers will be charged the regular monthly fee after the promotional period ends. The promotional period is defined as the first billing cycle after the initial payment. Additional fees may apply for added features.
Contact info
200 Donald Lynch Blvd., #300, 01752, Marlborough, United States
- lifeline.com
3.9
Great
1K reviews
Asks customers to review
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Dependable and prompt in a crisis.
They are always there for me and their response is timely. They are caring.
October 15, 2026
I have not had to use lifeline but have…
I have not had to use lifeline but have no reason to believe it wouldn't be efficient.
October 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The only drawback is it takes a little…
The only drawback is it takes a little too long for the operator to answer the call
October 1, 2026
Reply from Lifeline
Thank you for your feedback, Thelma! We're pleased to hear that you have been satisfied with the service overall. We also appreciate you sharing your concern about the response time when connecting with an operator.
Providing prompt assistance is very important to us, and we take comments like yours seriously. To ensure everything is working properly and to better understand your experience, a member of our team will be reaching out to you directly.
Thank you for choosing Lifeline and for taking the time to share your thoughts with us.
As long as i remember to charge it
As long as i remember to charge it, it is a wonderful gift that makes me feel safer as i move around - especially on uneven ground outside. When i had to call for help, they answer fast to get help
October 15, 2026
Everything was great and I can't wait for Your next fundraiser,, my daughter Nakia, always keeps me informed 👍🏾
Because of Your response on my monthly testing of the device,, and the fact if you haven't heard from me I receive a msg to test it to make sure that all is okay with the system
October 15, 2026
I passed out and the device detected…
I passed out and the device detected the fall and lifeline notified my son who came right away.
October 15, 2026
I disliked a previous connection check…
I disliked a previous connection check that took over ten minutes to receive a response. I also anm confused, if I press my button when unable to converse or out of range to be heard, is your protocol to try to contact my contacts or simply contact the paramedics?
October 15, 2026
Reply from Lifeline
Thank you for taking the time to leave us a review, Jack. Depending on your preference, we can contact your personal emergency contacts or emergency services in a case of no response. We will have someone reach out to you to discuss any additional questions or concerns you may have.
My call was answered promptly
My call was answered promptly, so it was a short wait for the ambulance. This isn’t the first time I’ve used the service and probably won’t be the last because I’m handicapped. I’ve always been pleased with the operators as well, and highly recommend Life Alert to anyone.
October 15, 2026
Reply from Lifeline
Thank you for sharing your experience! We're glad that help was available quickly when you needed it and that our Response Center associates provided the support and reassurance you deserve. It's especially meaningful to hear that you've been pleased with the service each time you've needed assistance.
Thank you for your kind recommendation and for trusting Lifeline to be there for you. We wish you continued safety, health, and peace of mind.
I’ve been using lifeline more than 10…
I’ve been using lifeline more than 10 years and have been completely satisfied
October 15, 2026
I had misplaced my phone
I had misplaced my phone. Had no landline to contact anyone. I did use my device to get help. They were terrific. They called my son and I did get my phone. The best part was they called back to be sure all was good with me. Excellent customer care.
October 15, 2026
Reply from Lifeline
Thank you for sharing your experience, Katherine! We’re so glad your Lifeline device was there when you needed assistance finding your phone and reaching your son. Knowing that our response team was able to help and then follow up to make sure you were okay is exactly the kind of support we strive to provide.
Thank you for your kind words about our customer care team. We appreciate the opportunity to be there for you and are grateful for your trust in Lifeline. Stay safe and well!
**Very disappointing customer service and lack of transparency**
Very disappointing customer service and lack of transparency
I am extremely disappointed with my experience with Lifeline Medical Alert. My biggest concerns were the poor customer service, lack of follow-up, and fees that were not clearly disclosed to me when I purchased the system.
A case number was opened regarding my concerns, but no one followed up with me. I ultimately had to contact Lifeline myself to find out what was happening and try to get answers.
Even more concerning was the information I was given about returning the equipment. I was told that the device could be returned at any time for a full refund. I was not told that there would be a restocking fee or that the setup/programming fee would be non-refundable once the equipment had shipped. I only learned about these charges after I attempted to return the system.
I understand that companies have policies and fees, but those policies need to be clearly explained before a customer makes a purchase—especially when dealing with a medical alert system intended for seniors and their families.
Overall, I found the experience frustrating and felt that the communication and transparency were seriously lacking. Based on my experience, I would not recommend Lifeline Medical Alert to others without first getting all return and refund terms in writing.
September 11, 2026
Unprompted review
Reply from Lifeline
Thank you for sharing your feedback, ACJ. We are sorry to learn that your experience left you feeling frustrated. We understand the importance of transparency, particularly when individuals and families are making decisions about a medical alert service.
I have sent you a private message requesting more information to review your account. Once we receive that information back, we can research your case and address your concerns. We look forward to speaking with you and working toward a solution.
I fell outside in my garage
I fell outside in my garage. I pressed Lifeline but didn't know if it was answered inside the house, it was and the fire department arrived first and got me up, and an ambulance took me to the hospital where I was x-rayed and found to have several broken ribs. No one else was around so I believe they saved my life. Rosemarie De Bruin.
October 15, 2026
when my power was turned off
when my power was turned off, it set off the alarm to you. I didn't know it was off, and all my contacts were informed, and an ambulance was on the way. I was able to cancel it. It's SO nice to know that the system works and make me stay very happy that I have your service.
October 15, 2026
Gives me and my family a great deal of…
Gives me and my family a great deal of comfort knowing I am covered with my device
Thank you
October 15, 2026
I fell recently and Lifeline notified…
I fell recently and Lifeline notified my daughter who lives in Virginia. My husband was here to help me.
October 15, 2026
I have great service but irritated me…
I have great service but irritated me the most and still does is the frequent phone calls about updating this or that I keep tell them I’m on a real tight budget and they still try to pressure me to upgrade.with these hard times if you guys don’t understand that.
October 15, 2026
Reply from Lifeline
Thank you for your feedback, Anthony. We are glad to hear that you have had great service, but we are sorry to learn that our outreach regarding equipment and service options has been frustrating.
We understand that every customer's needs and budget are different, and we never want our communications to feel like pressure. Your concerns are important to us, and we appreciate you sharing them.
A member of our team will be reaching out to discuss your experience, answer any questions, and ensure that your communication preferences are understood going forward. Thank you for being a Lifeline subscriber.
don't bother me about this again
October 15, 2026
Reply from Lifeline
Thank you for your feedback, John. We understand your preference and apologize for the inconvenience.
We have updated your preferences and arranged for you to be removed from future survey requests. We appreciate you taking the time to share your thoughts with us and thank you for being a valued Lifeline customer.
The monitor is working very well
The monitor is working very well. It is very sensitive but that is okay. I am very pleased thus far.
October 8, 2026
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